Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Camelback Toyota
Phoenix, AZ
4,862 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,862 reviews
Verified Customer
April 21, 2024
I asked Adam to please text or email me, not call me when he had the service repair document ready. I explained that I wouldn't be able to get the call due to my work situation. He said okay. Then he called he had the service repair document ready. I explained that I wouldn't be able to get the call due to my work situation. He said okay. Then he called me. He left a message saying that it was Adam and I needed to call him back. By the time I was able to do so, the service center had closed at the end of the day. I was never texted or emailed any documents. I knew nothing about my car after an entire day. The next day, I called and left another message for adam. Then I called the front service desk and found out that he was out for the day. They assigned me to chase. Chase did successfully send me the document and ultimately my oil was changed. I had given Adam a coupon for 15% off one service. He told me I could use it. When I realized that chase had not included it in my bill, I called him back and inquired. He very rudely told me that it would only apply to one of our cars. Even though we've brought several cars to this dealership over the years and used the coupons for all of them, Chase insisted, kind of rudely, that the coupon said only one kind of car could be used for the coupon. So I paid full price for the oil change. Despite the fact that I had a coupon. Honestly, it's some of the worst customer service I've had in a really long time. I've never understood why Toyota Camelback service department feels the need to nickel and dime the xxxx out of their customers. Especially loyal customers who've participated with them for years. It's so obnoxious. I'll never come back there again. More
by OLIVIAJUSTINE
Employees Worked With
Adam, Chase
April 21, 2024
Customer service is good. However, the car service is always questionable. I’m told of required services that have already been done, and when I do receive service on major i However, the car service is always questionable. I’m told of required services that have already been done, and when I do receive service on major items I’ve had to bring my vehicle back in to “flush out lines”. This doesn’t make me confident in your mechanic’s knowledge. More
by aacollins
Employees Worked With
Joey
April 21, 2024
I had a great experience buying my car Camelback Toyota Sales staff was courteous and professional, made the process extremely simple when it came to having to buy a replacement car. After totaling the car Sales staff was courteous and professional, made the process extremely simple when it came to having to buy a replacement car. After totaling the car, I previously owned. It was stress-free and handled very quickly and professionally. More
by JQUINT0
April 21, 2024
Aaron made me feel like VIP. Service was taken in as scheduled… done sooner than expected at a fair price. Exceeded my expectations! I’ll be back! Service was taken in as scheduled… done sooner than expected at a fair price. Exceeded my expectations! I’ll be back! More
by BenPavkov
Employees Worked With
Aaron Arce, Bobby Pitones
