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Camelback Toyota
Phoenix, AZ
4,861 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,861 reviews
April 24, 2024
I was happy to be able to bring my Prius in the same day I called, and the employee who was assigned to me (Jeremiah) was friendly and helpful. But it took a long time to get my car back (5 hours) when all I called, and the employee who was assigned to me (Jeremiah) was friendly and helpful. But it took a long time to get my car back (5 hours) when all it needed was a new 12 V battery. Also, I don’t like speaking to a bot rather than a human being when I call to make a reservation! And I think it is gouging for a big company like yours to charge extra to use a credit card as payment. More
by KLSINAZ
Verified CustomerEmployees Worked With
Jeremiah
April 24, 2024
Exceptional service, perfect communication and timing. Titus was so acknowledged of the needs of my truck and the right services to provide and taking care of those needs. Titus was so acknowledged of the needs of my truck and the right services to provide and taking care of those needs. More
by JJORGE.ABRAHAM.27
Employees Worked With
Service
April 24, 2024
Scheduled for 1:30. Was told up to three hours. After the 3 hour mark, I could see my truck parked out back and assumed it was done. As I’m asking about it, a tech pulls Was told up to three hours. After the 3 hour mark, I could see my truck parked out back and assumed it was done. As I’m asking about it, a tech pulls it to the back. I tell the service rep that I need to leave if work hasn’t already been started as I have other appointments and work that needs to be done. She says work has begun even though I just saw it drive back, claiming there were other matching Tundras (it was mine). After waiting almost another 2 hours, I receive an email with a stack of things I have to deny or approve. I was specific in telling them that I didn’t need the multi-point inspection as I already knew the truck needs additional work soon. Included in that multi-point inspection was a battery tie down for $150…. While also failing to tell me that the rubber tie down was actually broken with the battery unsecured. My fault for not checked before I left as I didn’t realize the tie down had snapped. Fixed it myself for $8 the next day. After that I decided to forgo the 5 oil change plan and ended up paying over $130 for just an oil change, which is $50 more than I would have spent at Right. Then a surprise telling me I have to pay an additional 3% for a credit card. I will never bring my truck back to service at your dealership. I know chaos can happen in the shops and things get way behind but it’s didn’t appreciate being told something that was blatantly false and then nickeled and dimed afterwards. It’s extremely disrespectful. More
by MATT_F_001
Employees Worked With
michelle
April 24, 2024
Messaging and calling to pick up vehicles is confusing. First time I was called very easy , most recent time I misunderstood the message saying it was ready First time I was called very easy , most recent time I misunderstood the message saying it was ready More
by NADINEHERDEZ
Employees Worked With
Michelle
April 24, 2024
I purchased a car in November of 2023 brand new, it’s a 2024 Toyota Camry, what sealed the deal was the service being included for the first two years or 25,000 miles, when I come for my visits I feel unco 2024 Toyota Camry, what sealed the deal was the service being included for the first two years or 25,000 miles, when I come for my visits I feel uncomfortable being sold things that are supposed to come with the service I already paid for. My last visit I received an alarming text advising me that Toyota found a list of things needing to be repaired and if they are money hungry like this can you imagine what could be done to your vehicle just so they can make money and take advantage of you. I want Toyota to know that when I get my car serviced, I do take it to a mechanic to make sure that the work is done and that no parts are taken from my vehicle. More
by noemail_4149984
Employees Worked With
Noah
April 24, 2024
Everyone was very nice and friendly my technician Cameron was very nice he explained and showed me everything I needed for my car I was very pleased 😁 was very nice he explained and showed me everything I needed for my car I was very pleased 😁 More
by Tammie apodaca
Employees Worked With
Cameron
April 24, 2024
Was in for a Zantek treatment and the service advisor was excellent. He made sure the treatment was done to my satisfaction. Jeremiah was my advisor excellent. He made sure the treatment was done to my satisfaction. Jeremiah was my advisor More
by bh34
Employees Worked With
Jeremiah Johnson
