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Camelback Toyota
Phoenix, AZ
4,243 Reviews
This is a state of the art facility utilizing "green and solar" technology. Please allow us to show you why we are an 5 time winner of Toyota's highest award, "The Presidents Cabinet Award" given to only 12 Dealers in the U.S. We want to earn your business your way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,247 reviews
Verified Customer
May 05, 2024
My husband and I drove two hours to buy a car from this dealership that we’d seen online. While we love the car we got there, our trade-in experience with them was a whole other story. We thought we migh dealership that we’d seen online. While we love the car we got there, our trade-in experience with them was a whole other story. We thought we might receive $3000-$4000 for it based on KBB. However, we were told adamantly that our car could NOT be sold due to its mileage, and would go straight to auction. We eventually were convinced of that, so you can only imagine how angry we became two days later when, lo and behold, our car is now for sale AT CAMALBACK, for $8000 !!!!!, saying that the KBB value is $11,995 but that Camelback is being generous by offering it for only $8000!!! 😱 Are you KIDDING me?!!! (We have screenshots to prove this.) We were flat out lied to several times about this during this process and we ended up being ripped off $2000-$3000!! Being elderly and on a fixed income, we depended on Camelback’s Mission Statement: “Our core values include a strong foundation of honesty, integrity, and ethics demonstrated by our entire team.” Exactly what part of that Mission Statement were we shown?!? None of it! Saying our car was only worth a mere 1/12th of what they are two days later claiming it is worth was outright dishonesty, totally lacking integrity, and unethical! We will NEVER again shop for a vehicle at Camelback, nor will we ever be recommending it to anyone else. In fact, we will tell everyone we know NOT to shop there as they are dishonest. More
by Beth and Noel Johnson
Employees Worked With
Ali
May 05, 2024
I’ve been going to this dealership for years for service and have always had good experiences for the most part except for yesterday. It seems that they are too big and too busy and the customer is not firs and have always had good experiences for the most part except for yesterday. It seems that they are too big and too busy and the customer is not first. More
by JESSHC2
Employees Worked With
Damian in the service department
May 05, 2024
It was absolutely chaotic! I had a 10:30 appointment, 3 bays were identified for appointments. All were filled with cars. It lacked planning and leadership. The mariachi ban I had a 10:30 appointment, 3 bays were identified for appointments. All were filled with cars. It lacked planning and leadership. The mariachi band celebrating Cinco de Mayo added to the chaotic atmosphere More
by DANPEITZMEYER
Employees Worked With
The service writer I worked with was polite, knowledgeable, pleasant, and overwhelmed
May 05, 2024
Prompt professional service. There were no issues at all. Car was ready in alloted time period. Service tech was great and friendly. There were no issues at all. Car was ready in alloted time period. Service tech was great and friendly. More
by ARMONDKWATSON
Employees Worked With
Service department
May 05, 2024
Fantastic Service and the waiting area was nice. Massage chairs, Cafe, free water and coffee were also nice to have available while I waited! Massage chairs, Cafe, free water and coffee were also nice to have available while I waited! More
by ASHLEYPRUETT13
Employees Worked With
Mauro
May 05, 2024
Best value for the money I spent. Very caring people in sales. The service department looks cool. Very caring people in sales. The service department looks cool. More
by rick fisk
May 04, 2024
Dealership was awesome! It's the second time I've used Camelback Toyota and everyone is professional and make for a smooth and quick process. JJ is the best! It's the second time I've used Camelback Toyota and everyone is professional and make for a smooth and quick process. JJ is the best! More
by Jward783
