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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,409 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,409 reviews

September 15, 2024

Great service center. Always dependable helpful and honest. The only Toyota service center I will use! More

by STYLEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tijerino
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Sep 17, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you’ve had a positive experience with our service center. Your trust means a lot to us, and we’re here to keep delivering dependable and honest service whenever you need it!

September 15, 2024

Friendly associate however, I was offered the bare minimum service. A huge scratch appeared on my door after I dropped it off and was promised a call back after they viewed the footage.. no call or em More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not deal with all these departments
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Sep 19, 2024 -

Camelback Toyota responded

We’re sorry to hear about the issues you encountered with our service. It’s concerning to learn about the scratch on your door, the lack of follow-up communication, and the handling of your vehicle during the inspection. We strive to offer competitive pricing for our diagnostic services, so we want to ensure everything was handled appropriately in your case. To address these concerns and find a resolution, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work with you to resolve these issues.

September 14, 2024

Great customer service. Service was a bit slow and delayed but it was a Monday but overall good experience will come here again when needed. More

by noemail_6032626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Miller
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback and understanding. We're glad to hear you had a good overall experience, despite the delays. We appreciate your patience and look forward to serving you again in the future.

September 14, 2024

Great service. Everybody is nice. Ryan was great and took care of my paint concern. More

by GIANINAPETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that Ryan was able to address your paint concern and that you had a positive experience with our team. If you need anything else, feel free to reach out. We're here to help!

September 14, 2024

Súper amables y con mucho profesionalismo le explican a sus clientes lo que le van a ser a su carro me atendió el muchacho Aarón y me atendió genial SÚPER RECOMENDADO More

by Myaqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

¡Gracias por tu maravillosa reseña! Nos alegra mucho saber que Aaron te brindó un excelente servicio y explicaciones claras. Tu recomendación significa mucho para nosotros. Si necesitas más ayuda, ¡estamos aquí para ayudarte!

September 14, 2024

My tech is Cammeron and he takes great care to keep me posted on the service and helps get all the parts for our old vehicles More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Cammeron Clark
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Sep 17, 2024 -

Camelback Toyota responded

Erica, we're thrilled to hear about your positive experience with Cammeron! It's great to know he keeps you informed and is dedicated to finding the right parts for your vehicles. Thank you for sharing your feedback!

Sep 17, 2024 -

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that Cameron has been taking great care of your service needs and keeping you well-informed. It's fantastic to know he's been helpful with parts for your older vehicles. We appreciate your feedback and look forward to continuing to assist you!

September 14, 2024

Chase was professional and the initial service was swift. I will be back when needed. More

by fshammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Sep 17, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Chase provided you with professional and swift service. We look forward to welcoming you back whenever you need us!

September 14, 2024

Damian provided great service, communicated often and was clear with the plan. He is the best More

by sarahlawrence1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
damien
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for the fantastic review! We're delighted to hear that Damian provided exceptional service and kept you well-informed throughout. We’ll be sure to pass on your compliments to him. If you need anything else or have more questions, don't hesitate to reach out!

September 14, 2024

e My experience was positive. I was satisfied with the work done, and the guidance of the advisor assigned to me. I appreciated that he alerted me to the 3% surcharge for using a More

by phxesjj
Recommend Dealer
Yes
Employees Worked With
Just sent in.
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September 14, 2024

My experience this time was very good . The person who helped me was Cameron C. He kept me advised of the progress and explained different details. I am not a fan of the surcharge on u More

by phxesjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Clark
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We’re thrilled to hear Cameron provided great service and kept you informed. We understand your concerns about the credit card surcharge and appreciate your feedback. We're always looking to improve, and we hope to see you again soon!

Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback and for highlighting Cameron’s excellent service. We’re glad to hear that he kept you informed and explained details thoroughly. We understand your concern about the credit card surcharge and appreciate your input on this matter. Your satisfaction is important to us, and we’ll take your comments into consideration. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing us!

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