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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,179 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,179 reviews

January 09, 2025

Love the dealership and don’t like the service charge now for using a credit card. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
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Jan 10, 2025 -

Camelback Toyota responded

Thanks for the fantastic review, Jay! We appreciate your support and understand your concerns about the service charge. Your feedback is valuable as we continuously strive to improve our customer experience. Looking forward to seeing you again soon!

January 09, 2025

Good experience with scheduling, being checked-in and service. My service advisor was courteous and kept me informed of progress. Waiting area was full but quiet—which I appreciated. More

by dominika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael french
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Jan 10, 2025 -

Camelback Toyota responded

Thanks for sharing your positive experience, Dominika! We're thrilled to hear that our scheduling and service met your expectations. It’s great to know you appreciated the quiet waiting area. Your feedback motivates us to keep providing excellent service!

January 07, 2025

The sales agents wait outside in a group betting on who will turn into the dealership and call out dibs on potential customers. Definitely treated like a number more than a person. The female sales agents More

by NASTASIASOLARSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben, Robles and Nicholas McCartan
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Jan 08, 2025 -

Camelback Toyota responded

At our dealership, we strive to maintain a professional and welcoming environment for all our guests. Your feedback about the presentation and time management is valuable, and we will address these concerns with our team to ensure a more respectful and efficient experience in the future. If you would like to discuss your visit further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

January 06, 2025

The dealer customers service is wonderful. They try to meet the demand and needs of their customers. More

by SAKILAHBENDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
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Jan 07, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a wonderful experience with our customer service. Meeting our customers' needs is our top priority, and we appreciate your recognition. Looking forward to serving you again!

January 05, 2025

I have had a positive experience with Camelback Toyota since 2002. My latest purchase, Rav4 in 2017. Jose Tijerino is my service advisor. He is honest and fair ..that's why I'm a happy customer. 4 vehic More

by JUDYKNIEVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Tijerino
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Jan 07, 2025 -

Camelback Toyota responded

Judy, thank you for your kind words! We're thrilled to hear about your positive experiences with us since 2002 and that Jose has provided you with excellent service. Your loyalty means a lot, and we're glad you love your RAV4! Here’s to many more happy miles ahead!

January 05, 2025

Very good very fast service. Everything was well explained. Glad to get it done. Very friendly More

by MELISSAROSE.MARINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mauro
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Jan 07, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that you enjoyed our fast service and clear explanations. Our team loves making the experience friendly and efficient. Looking forward to serving you again!

January 05, 2025

Wait time longer than I thought. Chase is very pleasant and thorough in explaining work to be completed. More

by fritob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase,
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Jan 07, 2025 -

Camelback Toyota responded

Thank you! We appreciate your understanding about the wait time and are glad to hear that Chase provided thorough explanations. Your feedback helps us improve and ensures a better experience for everyone. Looking forward to serving you again!

January 04, 2025

Rep was great however at checkout the credit card processing fee fee of $50 dollars was ridiculous. As a business owner charging over 10% for processing a credit card payment is simply ridiculous. Si More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
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Jan 06, 2025 -

Camelback Toyota responded

Nelson, we understand your frustration regarding the credit card processing fee. We appreciate your feedback on this matter and take it seriously. We aim to provide the best service and transparency for all our customers, and we will certainly consider your concerns moving forward. If you'd like to discuss this further, feel free to contact Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

January 04, 2025

Great service by Sam. It was done in the time estimated and I appreciated that. More

by milljj2480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Service Advisor
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Jan 07, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear you had a great experience with Sam. Timely service is important to us, and we appreciate your feedback. Looking forward to serving you again!

January 04, 2025

Jorge was very friendly and helpful. He explained everything to me and made sure I understood. More

by JENANDSHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez/service department
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Jan 07, 2025 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience with Jorge. Our team is dedicated to providing friendly and informative service, and it’s great to know he made such a lasting impression. Thank you for your kind words!

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