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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,395 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,395 reviews

September 25, 2024

Good friendly customer service care. Nice clean place. Will be going back again for service. More

by Blopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 27, 2024 -

Camelback Toyota responded

We're thrilled to hear you enjoyed our friendly service and clean environment. We can't wait to welcome you back for your next visit!

September 25, 2024

Everyone was polite, efficient and kept me aware of the status throughout the process I appreciated Jose and his team, thanks More

by VLCARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 27, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Jose and the team provided you with a great experience. Your appreciation means a lot to us, and we look forward to serving you again!

September 25, 2024

I got a vehicle July 31st 2023 that one was defective now I’m stuck with this horrible Hyundai Santa Fe sport and I am so unhappy and I have negative equity they are not willing to work with me in trading it More

by Isabellamiamama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Crump
1.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Camelback Toyota responded

We're sorry to hear about your frustration and the challenges you've encountered with your vehicle and experience. Although we’d love to explore a trade, we understand that may not be an option for you at this time. If there’s anything else we can do to assist, please don’t hesitate to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. We’re here to help in any way we can.

September 24, 2024

Excellent customer service. I felt well taken care of, and comfortable with the whole experience. More

by tkarsten12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Peterson
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Sep 25, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience with our customer service. Your comfort and satisfaction are our top priorities. We appreciate your feedback and look forward to serving you again!

September 24, 2024

Brent provided excellent customer service. He made the whole deal extremely easy and quick. Definitely the best car buying experience I’ve ever had. More

by JERRY.LUEVANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Berry
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Sep 25, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Jerry! We're thrilled to hear that Brent made your car buying experience so smooth and enjoyable. Your satisfaction is our priority, and we appreciate you sharing your experience with us!

September 24, 2024

I don't think they did what I asked them to. , In my Tacoma 2034 More

by Enrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Barnett
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Sep 27, 2024 -

Camelback Toyota responded

We understand how important it is to feel confident that everything requested was properly addressed, and we’d like to ensure your concerns are fully resolved. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can review your visit and take the necessary steps to make things right.

September 24, 2024

Over priced. The man at the emissions center laughed when I told him what it cost to reset a drive cycle. $440 was way out of line for a problem caused by the man More

by Stop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rodriguez
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Sep 27, 2024 -

Camelback Toyota responded

We understand your concerns regarding pricing and appreciate your insights. We strive to provide fair and competitive pricing, and it's clear that we fell short in your experience. To address your specific concerns and discuss potential solutions, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be more than happy to assist you and ensure that your experience is addressed appropriately.

September 24, 2024

Aaron Arce, who is in the Service Department, has been my advisor for some time. He is awesome! His customer service skills are on point, including communication and attention to his clients. Thank you! More

by JOECOLETTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce Service Department
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Sep 25, 2024 -

Camelback Toyota responded

Joe, we're thrilled to hear about your positive experience with Aaron! Our team takes pride in providing excellent service, and it’s great to know that Aaron's dedication made an impact. Thank you for sharing your feedback!

September 24, 2024

Open to service, attentive and accommodating service. This visit I was assigned Titus as an advisor, but I wanted to work with Adam so the guy that checked me in on arrival, stated the adjustment was pos More

by SML_6730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Adam
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September 24, 2024

Excellent service and service rep. Was pleased with service and will continue to return to service department. More

by golna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel in service dept
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Sep 25, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our service team. Your continued support means the world to us, and we look forward to seeing you again soon!

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