Camelback Toyota

Chase Jim provided excellent customer service . He gave a detailed explanation of needed car repairs. The photos of damaged parts and printed detailed account as to the purpose of the parts.and nee He gave a detailed explanation of needed car repairs. The photos of damaged parts and printed detailed account as to the purpose of the parts.and need to replace the deteriorating ones provided the evidence needed to establish trust that these repairs were necessary. His reassurance that not all repairs were urgent on the day car was being serviced, was a relief because of the expense this would entail. I have shared the information with friends and relatives which was an education on the effects of AZ sun and heat overtime on rubber parts. I appreciate being able to wait in a comfortable environment for the car maintenance to be completed . Unfortunately, the cost of the car maintenance/ repair is very costly. Those I spoke with felt it was overpriced and suggested getting quotes from other mechanic shops. Chase Jim did give a loyalty and senior discount along with the coupon I brought in, That was a relief! But I was extremely disappointed about the charge to use my credit card for payment. This is something new that Camelback Toyota initiated. Public Relations 101: Change is good only if it makes things better for your customers! Where’s the corporation’s social responsibility to its customers?! As a senior who has been affected by a data breach, I do not use debit cards for security reasons. Toyota needs to take into account the needs of its vulnerable customers; Toyota’s social responsibility. Will I return to get the remainder of maintenance repairs done being that the cost is so high at Toyota? I will be considering the pros and cons. Is this advantageous for me? More

Great customer service. And pretty quick! Michael was super helpful, with everything and answers all questions we had for him. And pretty quick! Michael was super helpful, with everything and answers all questions we had for him. More

The staff was very friendly and attentive. Noah Hoskovec was very detailed and thorough with informing about the vehicles issues, repair work and billing. When I went to pick up the vehicle, M Noah Hoskovec was very detailed and thorough with informing about the vehicles issues, repair work and billing. When I went to pick up the vehicle, Michelle Patnoe was extremely polite, professional. Took me over to my vehicle, and gave me details of the work that was done. Great team effort! More

Ryan did a wonderful job. He communicated clearly and effectively, making my experience very simple. He communicated clearly and effectively, making my experience very simple. More

Service was excellent. The service tech was very knowledgeable, polite and eager to assist. All questions were answered in a very professional style. The service tech was very knowledgeable, polite and eager to assist. All questions were answered in a very professional style. More

My service provider was professional and helpful. I appreciated his engagement and communication. I look forward to working with him moving forward. I appreciated his engagement and communication. I look forward to working with him moving forward. More

Friendly and attentive sales representative. I would recommend the sales representative and dealer to friends. I would recommend the sales representative and dealer to friends. More

My service advisor. Chase was helpful and communicated my needs and the time of completion very well. Chase was helpful and communicated my needs and the time of completion very well. More

Michelle is great! She is very knowledgeable and super friendly, always willing to help. I have been taking my car to her for the past two years and will continue to do She is very knowledgeable and super friendly, always willing to help. I have been taking my car to her for the past two years and will continue to do so. More

I have been coming here for service for over 10 years on all our vehicles. Always receive excellent service and support. all our vehicles. Always receive excellent service and support. More