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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,178 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,179 reviews

January 12, 2025

It is close proximity to where I live. Customer service oriented and transparent to maintenance. More

by xjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Colter
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Jan 13, 2025 -

Camelback Toyota responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our location and commitment to customer service. Your support motivates us to keep delivering the best experience possible!

January 12, 2025

You could tell me camelback Toyota has the best prices in town and I would never come back to buy a vehicle. Not a great car buying experience, never felt welcomed or a valued customer. Was also received a “ More

by AlMin40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : art
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Jan 14, 2025 -

Camelback Toyota responded

We understand how important it is to feel welcomed and valued, especially with a significant purchase like yours. We apologize for the lack of follow-up, as this is not the level of service we aim to provide. We would like to discuss this further with you and work towards a resolution. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

January 12, 2025

Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number More

by STEVENAZ001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service dept
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Jan 14, 2025 -

Camelback Toyota responded

At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.

January 12, 2025

Thank you for your help Uriel excelent service I’m satisfied with the time at the Toyota dealer More

by MILTON.MRLS40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
uriel
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Jan 14, 2025 -

Camelback Toyota responded

Thanks, Milton! We’re thrilled to hear you had an excellent experience at the dealership. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to assisting you again!

January 11, 2025

Would not accept my oil coupon for $59. 95 from another Toyota dealership in Phoenix. I have been a Toyota customer for over 20 years. More

by sandovalroyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Jim
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Jan 13, 2025 -

Camelback Toyota responded

While we understand your frustration, our policy does not allow us to accept coupons from other dealerships. However, we always have other service coupons available on our website that we do accept, and you might find something that works for you. If you have any questions or would like to discuss this further, feel free to reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.

January 11, 2025

I have nothing more to offer. I repeat I have nothing more to say. Xxx More

by ROZEMAREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaden
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Jan 13, 2025 -

Camelback Toyota responded

Thank you for your stellar review! We appreciate your support and are thrilled to have you as part of our community. If you ever feel inspired to share more, we’d love to hear it!

January 11, 2025

Great customer service! My car was completed on time and my advisor constantly updated me the whole process. More

by petertran8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
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Jan 13, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback, Peter! We're thrilled to hear you had a great experience with our customer service and timely updates. Your satisfaction is our priority, and we look forward to serving you again!

January 10, 2025

Good service good attention very understanding a good place to find your next automobile for the family More

by tuzoyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
André
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January 10, 2025

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by tonygonzalez6580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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January 10, 2025

Melanie was absolutely amazing so helpful and very knowledgeable. Will always go back to her and Camelback Toyota! More

by tuzoyo
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear you had such a great experience with Melanie. Our team strives to provide exceptional service, and it's wonderful to know we hit the mark. We look forward to welcoming you back to Camelback Toyota!

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