Camelback Subaru

Great customer service isn't rare here! I had my previous car for 17 years and wasn't looking forward to visiting a dealer. I'm sincerely grateful that I found Camelback Mazda and everyone I had my previous car for 17 years and wasn't looking forward to visiting a dealer. I'm sincerely grateful that I found Camelback Mazda and everyone who took time to get me into my new car. Angela Tibbot and Ed Trott were excellent - I truly could not have wished for a better pair. They made a long day seem fairly quick and painless. Alex Aaslid was great - good, honest sense of humor and knows his stuff. I'm so happy with my new Mazda! Thank you all! More

The worst experience trying to buy a new car This was the worst experience ever. I was trying to do all the upfront work with the Internet people, but I couldn't get a quote from anyone. Then K This was the worst experience ever. I was trying to do all the upfront work with the Internet people, but I couldn't get a quote from anyone. Then Katie from customer service called to see if I had been contacted by anyone. When I told her that I had not, she spoke to Doug, one of the sales managers. He told her that she could work with me and get the commission because others had dropped the ball. I explained that I would like to be out in an hour and she said that was doable. I loved the Impreza, and while she and Doug were getting the paperwork prepared, in walks finance guy #1. Very tall guy, didn't give me his card. When I told him I needed to be out in twenty minutes, he said, very disdainfully, "Have you ever bought a car before?" I said that I had (I am a middle aged woman after all). He said, it's not like you are buying a shirt. This is the first I have heard you were in a hurry, and we can't get this done in 20 minutes. I told him to get every thing ready and I would be back the next day. I never had one person call me, so I called Katie. She said they didn't know why I had left. Why the finance guy would not share this info is beyond me. The second finance guy was completely in my face, yelling at me that I had to go get a cashiers check. At this, I rolled my eyes because I could have come in with one had I known they would not take a check. This man sad to me, " You can roll your yes all you want, lady, but that's how it's going to work. I asked to speak to the general manager, waited about 30 minutes, when some lady showed up and asked me if there was a reason I couldn't go get a cashiers check. I told her there was not but I wasn't going to spend my money at her store. She didn't seem to care. I then went to Chandler superstore to buy my Subaru, and they were incredible! I will never ever go to this store again, and I will share my story with everyone I meet. What I would like to sa is that Katie and Doug were great, so was Santos. They work way too hard to have such idiots for finance people. Maybe those goofs should have some people skills. More

Fabulous The staff was fun and friendly, I wish we could have gone faster by it is what it is. Everyone was busy and I wish them all a happy holiday The staff was fun and friendly, I wish we could have gone faster by it is what it is. Everyone was busy and I wish them all a happy holiday More

Trinity Marion is an obnoxious bold faced liar, unbelievable unbelievable "confrontation" when I SCHEDULED an appt to look at a used car they had listed. She LIED to my face telling me she didn't "know" I had an unbelievable "confrontation" when I SCHEDULED an appt to look at a used car they had listed. She LIED to my face telling me she didn't "know" I had an appt yet 2+ hours earlier she sent me an email welcoming me ... giant cluster I had arrived 10-15 minutes AFTER my appointment and she told me to come back 45 minutes later ... um, I contacted them more than 3 hours earlier and scheduled an appt then too ... 3 employee witnesses to her tirade, wow! ANYONE else but her, avoid at all costs This dealership should reduce their liabilities with this one More

One of my better car buying experiences The sales staff was great, even though it was a long transaction. They answered my questions and took good care of me. I haven't used the service depa The sales staff was great, even though it was a long transaction. They answered my questions and took good care of me. I haven't used the service department yet, but am hopeful it will be as good. More

"Awesome Team" This is my third VW vehicle that I have bought from this dealer and I always have a great experience when dealing with the whole team at Camelback Vol This is my third VW vehicle that I have bought from this dealer and I always have a great experience when dealing with the whole team at Camelback Volkswagen. Nygel, my salesperson, was very accommodating to me and my time. I was adamant about a certain color and he and the team found it and went to pick it up and I was able to pick it up the next day. Great experience and also their service department is awesome. That is one of the reasons I always go back to Camelback VW. Thank you to everyone there for making my third visit as good as the first. More

WONDERFUL Lisa Chabrier was a wonderful sales associate! I was so lucky to be able to have such a nice person giving me information about my vehicle and she mad Lisa Chabrier was a wonderful sales associate! I was so lucky to be able to have such a nice person giving me information about my vehicle and she made the process very easy! I enjoyed working with her and the other staff members at the Camelback Volkswagen Dealership. Also Mike from financing was very accommodating with my budget and I really appreciated that. I would recommend this dealership to anyone! Great service! More

Great Sales Staff and Awesome Service Department! @CamelbackVWSuburuMazda has my heart! They are a team of experts who know when its time for you to fix , sale or buy. The promise of the VW brand is s @CamelbackVWSuburuMazda has my heart! They are a team of experts who know when its time for you to fix , sale or buy. The promise of the VW brand is supported by the integrity of the staff that is employed here. Stephanie Jacobs called me to talk to my about getting into a new lease. She was friendly right from the start which made coming in something that I actually wanted to pencil in. Walking in and seeing a few familiar faces made it feel warm and comfortable- Nygil and Andrew. Nygil assured me that he was taking care of a customer but that Stephanie would do just fine and she did! Joe Esposito came down which made me feel secure knowing that the man in charge was visible and present. Andrew worked on creating a deal that was doable and realistic for me to budget. Alex Perkins was business savvy and professional by reminding me of how important extended warranty and the Club Program is for single moms. Nygil was there to congratulate me as I was about to leave and gave me the extra confidence that I need sharing all the perks that my new lease had bversmuses my old lease- even when it wasn't his deal #teamwork ! Ricky and Frank C. in service are my all-stars! Its because of Ricky and Frank's team in service that I remain loyal to Camelback VW. this will be the 3rd car that I place in Ricky's care knowing that he will guide me correctly- they unfortunately give a mechanics course or tips on Pinterest #thankgoodnessforRicky! #momsforricky : ) @CamelbackVWSuburuMazda are on my 5 year plan. I look forward in creasing my credit score and going back in for the Tiguan and then my CC! It may take me a few years but I will definitely get there and when I do look forward to hitting the gong with the Camelback VW ballot! And Gema thank you so much for calling me to ensure that my experience was up to par. I really appreciate your time. Its all about the Customer Service. Its one thing to catch but can you keep. More

best car dealership experience ever Dam McCoy and Lisa Chambrier made our car buying experience absolutely painless they were very attentive with great customer service went above and be Dam McCoy and Lisa Chambrier made our car buying experience absolutely painless they were very attentive with great customer service went above and beyond to make sure that we got what we wanted in a vehicle. my husband and I are very happy with our purchase and we are definitely going to recommend this dealership to everybody that we know. they have definitely won a lifelong customer. More

Very professional I has a very good experience last night at Camelback VW. I was not looking forward to the experience, but Nygil was very helpful and made the experien I has a very good experience last night at Camelback VW. I was not looking forward to the experience, but Nygil was very helpful and made the experience very easy. Purchasing/leasing a vehicle can be a stressful situation, yet they managed to make the process enjoyable. I felt bad as I kept them until way past closing time. They never flinched and maintained their professionalism. Nygel and Michael Younan were a pleasure to work with. More