Camelback Subaru
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Excellent customer satisfaction Working with Darby was a pleasure, he helped me chose the right model and trim since I was not able to decide between the Impreza and the Crosstrek. I Working with Darby was a pleasure, he helped me chose the right model and trim since I was not able to decide between the Impreza and the Crosstrek. I finally decided to get the Crosstrek Premium and it is a joy to drive. The buying process was very quick, enjoyable as well and simple. Darby along with Sales Manager Frank and Finance Manager Alex, were able get a very low interest rate for me. I am a very satisfied customer, look forward to keep doing business with them in the future. More
My first Subaru made easy My health makes it extremely difficult sometimes with even the day to day activities in life, let alone something as stressful as shopping for a new v My health makes it extremely difficult sometimes with even the day to day activities in life, let alone something as stressful as shopping for a new vehicle! My past experiences lead me to the same conclusions many of us have about car dealerships and their employees. Being a woman, pushy, high pressure, "wheeling and dealing" car salesman, paired with sleazy managers can be very intimidating. Camelback, Tom Darby, and Frank Galtieri, changed my whole perception. Darby as they call him, was very knowledgeable with his product, and you can tell he took pride and genuinely cares about his customers. He made sure I found the perfect car for me! Then It was time to negotiate and the fears that come with that hassle! I had explained to Darby how I had been treated elsewhere, and his manager Frank made sure it was nothing like that. He came out with his numbers and asked where I was comfortable. He discussed my options, and ultimately helped me figure out exactly what I was comfortable doing and delivered! Totally changed my mind about the car buying experience! Alex P. In finance was an amazing woman and very good at her job! Thanks Camelback! More
Terrible experience Do not go there, terrible. I went with my family to buy 2017 Subaru which has not come yet. I give them a trade in and we agreed about the trade value Do not go there, terrible. I went with my family to buy 2017 Subaru which has not come yet. I give them a trade in and we agreed about the trade value ON CONTRACT and they took a deposit. Waited for few weeks for the Subaru to come and when it did. I went to them then he asked me for the trade car key to give it to used car adviser. At this time I know there is something fishy because we agreed already. Also the sales man asked me to get the paper which they typed and signed about the trade which will make sense after you read the rest of the story. So they took it and as I expected the manager came back to me with excuse to reduce the value of the trade. I told him this is the same car you saw and DROVE few weeks ago. I told him forget it I am going to another dealer. Think about it if they change word and they play games before we even get the car how about in the future and how about if there is a problem with the car. Dishonesty is what I hate in my life. So DO NOT GO THERE. We waited for them , we wasted our time and at the end they breach the contract that we signed with them. It is disappointing when it comes from a manager, people always expect manager to be held accountable for contract and for word. More
Shady sales department My wife and I are shopping for a used car. Wife goes to the dealership to test drive a VW the dealer has posted online for $14k. Dealership tries to p My wife and I are shopping for a used car. Wife goes to the dealership to test drive a VW the dealer has posted online for $14k. Dealership tries to pressure her into signing a contract for the same car for 19k at 14% interest ( we qualified at our bank for less than 3% ). After haggling back and forth, sales manager comes over and tries to use the "badger the dumb girl until she caves" approach. Fortunately my wife is smarter than they are and sees through the games. Thanks for wasting everyone's time. Purchased a car from a competing vw dealership at 2.9% and no hidden costs or bs fees tonight. More
This person are so bad attitude I planning to buy subaru WRX,and sent the request for quote, and then this person shelby lane reply me and give me the quote price not what i hope.. S I planning to buy subaru WRX,and sent the request for quote, and then this person shelby lane reply me and give me the quote price not what i hope.. So i dicuss the price,, and this guy have no negotiate to me.. and just said i cant make that price for you ,then place my Email in Spam fillter...~~ What the xxxx this guy service?~ SO bad. bad bad! More
good things come to those who wait I made the mistake of going to another SUbaru dealership first and it almost turned me off of getting a new vehicle. But since I had driven over 3 hou I made the mistake of going to another SUbaru dealership first and it almost turned me off of getting a new vehicle. But since I had driven over 3 hours to get here I decided to give another dealership a chance...and thank God i did!! Dakota Gooch is the best sales person I have ever dealt with. There was no lying, deceiving, empty promises, bait and switch tactics...NO xxxxxxxx. He was my angel today on a day where I dealt with devils.... Camelback is the place to go. It was the best experience ever. And when you get to the financing part, and you meet Joseph Nieves, don't panic and think that he is going to throw numbers and hogwash and lksjdflklkasdh;fhsdk at you! He explains everything; it's black and white; no grey. He is to the point and when he tells you he is going to try and save you money HE IS NOT KIDDING!!! their motto is all about 'what's best for the customer' and they are not kidding one bit! my experience today was awesome and I will DEFINATELY be back and deal with only them...and remember...I HAVE TO DRIVE OVER 3 HOURS TO SEE THEM, so you KNOW they gotta be something special!!!! More
Bait and Switch - Used car SCAM I have been searching for the right car for a while, and finally found what I was looking for on the Camelback Subaru website, Certified Pre-Owned WRX I have been searching for the right car for a while, and finally found what I was looking for on the Camelback Subaru website, Certified Pre-Owned WRX Hatchback. Nice! I called to confirm car was on site, 7/25, evening, and scheduled a test drive. Next day I received 2 more calls from this dealer, confirming that I wanted to go see this car. I said yes again, and verified my test drive window that afternoon. Cutting to the chase, When I arrived a few hours later, I went through all finance paperwork with the rep, all good. Then they test drove my trade in. OK. Then 45 minutes into this, we went out to the lot, and they proceeded to try and sell me a random base impreza, completely like this was ok. The WRX I wanted was gone. It was sold before I even called the first time. So, they said sure, come on down, got to joyride my vehicle, and then informed me that the whole reason I made the trip was an illusion. AS of 7/26, 700pm, this vehicle is still being advertised for sale on the website. This is not a website error, or a timing error, this is a bait and switch scam by an extremely shady dealer. You have been warned. More
Positive Experience with Camelback Subaru We just bought a new 2017 Outback Limited from Camelback Subaru. We had done our research and knew what we wanted and our salesman, Kevin delivered. T We just bought a new 2017 Outback Limited from Camelback Subaru. We had done our research and knew what we wanted and our salesman, Kevin delivered. There was no-pressure, and didn't feel rushed during test drives or when purchasing. We ordered the car after test-driving a 2016 with all our desired specifications except that we wanted a different exterior and interior color so we opted to order the care and we were pleasantly surprised when Kevin called and let us know that the car was delivered and ready a week earlier than promised. The dealership made the process easy with quick and clear, straightforward communication. Our final price was exactly as negotiated (with no last-minute surprises). We found all the staff to be professional and polite. More
Outstanding Salesman Kevin Youtsey is an Outstanding Salesman. I got the best car for the best price! Kevin got the equipment I wanted and the best deal ever. Had a 2014 a Kevin Youtsey is an Outstanding Salesman. I got the best car for the best price! Kevin got the equipment I wanted and the best deal ever. Had a 2014 and was not real satisfied, but Kevin got me a 2016 model with the right accessories and I am so happy!!!! Come to Camelback VW,Subaru Mazda and ask for Kevin Youtsey!!!!! More
Great purchase experience at Camelback Subaru My overall car buying experience at Camelback Subaru was great, First of all, I did my homework ahead of time. Several weeks of car comparison using My overall car buying experience at Camelback Subaru was great, First of all, I did my homework ahead of time. Several weeks of car comparison using online data transferred into an Excel spreadsheet hard copies laid out in front of me, helped through process of eliminations. Subaru was always consistent with my minimum and desired requirements. My salesperson, Snezana Kojic, who is very nice, lovely, attentive and informative along with the assistance of Thomas Darby, tested the 2016 Forester 2.0 XT. I highly recommend Snezana for making me decide to purchase from Camelback Subaru. Alexander Aaslid, from Finance, very knowledgeable and good guy, gave me the best deal. The day of purchase, Snezana even brought me a cold raspberry lemonade. Most places just offered water. To me, that is extra customer service. I felt relax and eased. She deserved credit on purchased. John Hickey, floor manager, was over all a good man. Before leaving the dealership, we discovered a gash on leather driver seat. John immediately took care of it by ordering a replacement. Kyle, from Service Dept., even called me on status of replacement seat after arriving home. I recommend Camelback Subaru to my friends and co-workers. Ask for Snezana, Sales consultant. More