Camelback Subaru
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Worst Customer Experience I set an appointment on a Tuesday morning after striking out on Saturday for a fully upgraded Impreza limited because the sales rep, Dale, said that w I set an appointment on a Tuesday morning after striking out on Saturday for a fully upgraded Impreza limited because the sales rep, Dale, said that was the best day to get a deal. This time around it was a totally different experience. Even though I was looking at a model 2 tiers lower, there was no test drive or formalities. I was immediately asked to just fill out my information to pull credit. Dale came back with the finance manager, who did not introduce himself. According to their finance manager, who would not give me his name or card (6'3" with brown hair. Probably late 40's), "online prices are not real", "Kelly Blue Book is wrong with evaluations and purchase prices because they have so many variables", "consumer research does not matter because he works in the car industry", and his "cell phone bill is higher than $300/mo, so don't expect anything close to that over 72 months on any Subaru." Subaru Camelback also "does not negotiate more than $20/month lower because dealerships do not make money on new cars...or even used cars. Only service" That also would need his General Managers approval. Dale also said he'd "fight for me", but just sat back not saying a word, drifting off into space the whole time. Poor service. Very unprofessional. The price quoted was also the same price they quoted for the fully loaded Limited Impreza three days prior. The worst part was probably the finance manager unleashing insults about other Subaru dealerships in the area as well as any car that isn't a Subaru (including the Volkswagen and Mazdas he sells), and how he hates the internet. He brought up the cell phone price multiple times. I pay $80/mo for unlimited so if he is paying $300+/mo I feel bad for him, or he is a liar. I was able to have the experience I wanted at one of the dealerships he insulted. More
Camelback Subaru made purchasing a new car pleasurable. I came in with questions about a new car. My salesmen, Sam and Todd were very helpful. They answered my questions, never made me feel rushed, and didn I came in with questions about a new car. My salesmen, Sam and Todd were very helpful. They answered my questions, never made me feel rushed, and didn't resort to "high pressure " sales techniques. The sales manager gave me an excellent deal. I wish all car dealers were this good' More
Volkswagen parts and services were very professional and their work was exceptional, I recommend to anyone owning a Volkswagen. Mark M. Was very friendly and pro parts and services were very professional and their work was exceptional, I recommend to anyone owning a Volkswagen. Mark M. Was very friendly and professional and had my best interest as the customer in mind. More
Saturday maintenance Went in to get oil change and they did that and actually changed brake fluid. For an expensive fee... but wanted a couple rattles that I have had sinc Went in to get oil change and they did that and actually changed brake fluid. For an expensive fee... but wanted a couple rattles that I have had since day 1 fixed and they couldn't do it Saturday. I'm a busy person and have difficulty getting car in during week. Do things on Saturday guys. Thank you More
seller Lenny was knowledgeable, courteous, helpful and made the purchase of my new Outback a pleasure to purchase. It was a pleasure to work with Lenny and w Lenny was knowledgeable, courteous, helpful and made the purchase of my new Outback a pleasure to purchase. It was a pleasure to work with Lenny and was just so helpful. More
My Subaru Forrester Dennis was the salesman that worked with me and answered all of my questions, he even had patience with my brother-in-law, who insisted on coming with Dennis was the salesman that worked with me and answered all of my questions, he even had patience with my brother-in-law, who insisted on coming with me to make sure I was treated right, after having a bad experience with KIA in Scottsdale.......Dennis answered all of our questions and made sure we were comfortable......everyone at your dealership was very friendly and kind the entire time we were there......thank you again to Dennis for taking care of all my needs and answering all of my questions....yes, I will MOST definitely recommend you to all of my friends and anyone who ask's me how I like my new car..............thank you again......Maggie Thomas More
Vroom Vroom As far as I can see Iain is the very top shelf. He is definatly the goal standard of Mazda. He does the best work. He has excellent knowledge in his f As far as I can see Iain is the very top shelf. He is definatly the goal standard of Mazda. He does the best work. He has excellent knowledge in his field and his skills are impeccable. I have never driven away unhappy. I have recommended Camelback Mazda because I am always so pleased with the service. VROOM VROOM IAIN your the Most. Paris. More
Lenny Was Great we had an extremely positive purchase experience (2017 Outback) with Lenny - he was knowledgeable, straightforward, no phony pressure sales stuff - w we had an extremely positive purchase experience (2017 Outback) with Lenny - he was knowledgeable, straightforward, no phony pressure sales stuff - we came in interested but not convinced we were ready to buy and Lenny's personable patience and ability to respond to all our questions and concerned helped us decide to buy the same day More
Excellent Service I needed work performed on my new Mazda at the Camelback dealership. Ian and team took care of my issues and stepped up to correct a problem...Bravo! I needed work performed on my new Mazda at the Camelback dealership. Ian and team took care of my issues and stepped up to correct a problem...Bravo! More
No complaints These guys have been very professional on all aspects of buying a car. They were so good I purchased 2 vehicles from camelback Volkswagen.enjyable exp These guys have been very professional on all aspects of buying a car. They were so good I purchased 2 vehicles from camelback Volkswagen.enjyable experience. Would purchases more. Thanks More