Camelback Subaru

Excellent support after the sale I had been looking for an older BMW in good shape for some time, and found a nice looking 335i for sale at Camelback. Cutting to the issue, I believe I had been looking for an older BMW in good shape for some time, and found a nice looking 335i for sale at Camelback. Cutting to the issue, I believe the deal was fair both on the price of the vehicle and on the trade in. The car runs great, but I had 2 issues that contradicted what sales told me. First, the salesman told me the oil had been recently changed. In fact, the oil sticker indicated it was about 3 months earlier, and half way thru the cycle. Not a big issue, but not what I was told. Todd Hayes, the service director, was quick to apologize and offer a free oil change when it comes up. Secondly, I had a bad battery 3 weeks after the sale. Todd again was great to deal with, and reimbursed the cost of the battery under the 30 day warranty. I'm very happy overall, but couldn't give 5 stars due to misinformation. I would go back again in the future... More

Great customer service, and great deals to boot! I bought my car on the first of the year and I was scared to death of buying my first vehicle. My salesperson A.J. was very courteous and understandin I bought my car on the first of the year and I was scared to death of buying my first vehicle. My salesperson A.J. was very courteous and understanding of my hesitance to buying. I explained what type of car i was looking for and the first one he showed me was all i could have hoped for, and for an amazing price. The finance team that i worked with was extremely helpful in explaining everything that i needed to know, and how to move forward after making the purchase. After all was said and done i knew driving away that my next vehicle purchase will be made at this dealership and I will be suggesting it to everyone i hear that is looking to purchase a car. More

Great service from salesman justin pike! salesman justin pike and sales supervisor josh were awsome in dealing with my ill and hard to deal with mother. they were both easy going and patiant salesman justin pike and sales supervisor josh were awsome in dealing with my ill and hard to deal with mother. they were both easy going and patiant with me, my sister, and most of all with my mom. they listen'd to what my mom wanted exactly and they went above and beyond to accomadate my mom. the used car lot was the last stop of the day for my mom and me and my sister. my mom was not feeling well and had been already irritated with the other car lots down camelback rd. from the get go these gentlemen made it comfortable and easy for my mom and as well as the whole staff there. my mom was very pleased and it is the reason why she chose to buy her new vehicle there. i would recommend them to anyone as well as my mom and sister. More

Great service Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not on Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not only do they repair your vehicle efficiently but they are very pleasant and wash your vehicle before you leave. I like my Subaru a lot. However, the gas mileage is disappointing. Even on a trip I only get 26 miles/gallon. More

Sold car to someone else after I left a $1000. deposit Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, plus credit check. I received an email congratulating me on my new Subaru Outback; I never heard from them again. When I finally, after 3 days, was able to connect with one of the managers, (Robert Cooper), he told me the car was sold to someone else. I followed up with emails to the company owner (Joe Esposito), Manger (Gema Perry), Manger (Andrew Dalrynple), Salesman ( Jesse Hernandez), Sales manager ( Robert Cooper). No one has responded to me. More

Salesman Kris Patel Was Very Professional Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any haggling, and then followed up both to see if we had any questions and to let us know about the 63-month 0% financing. Ask for Kris, and whether or not you buy a vehicle from him, you will not be disappointed with the attention he will give you. Through no fault of Kris, we were not able to get a price that would convince us to buy a Forester. Thanks for your efforts, Kris. More

Spot delivery scam I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down paymen I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down payment back, it was their fault, not ours. Promised too much, couldn't deliver. Too bad their egos don't match their character, the right thing to do is return the customers money as you failed. Regina couldn't come out of her office to speak to us. Ill assume her embarrassment kept her behind the door. I see how these people are good for business, they rob the public and put it in the company account. Not a good way to make friends. More

Disorganized Beyond Belief! This Subaru dealer is just unbelievably disorganized. We called and were told they had 4 used Foresters in stock. We arrived 30 minutes later, and o This Subaru dealer is just unbelievably disorganized. We called and were told they had 4 used Foresters in stock. We arrived 30 minutes later, and our salesman could only find one, which was in pretty bad condition. We went across the street to the Hyundai dealer, and during a break between test drives I checked Autotrader.com and saw a Forester listed that met our needs, and it was listed at Camelback Subaru (where we had just been). I sent an inquiry and almost instantly received a call from the internet sales manager, who confirmed that the car was in stock, and that "he was looking at 4 used Foresters right now". We finished up at Hyundai and went right back to Camelback Subaru. You guessed it, nobody could find the 4 used Foresters, and the car we had called about had been sold "first thing this morning". We ended up buying a Honda. More

AVOID THIS DEALER Todd hayes service manager needs to be replaced. I had some work done and I had some concerns with the way some stuff was put back together. So asked Todd hayes service manager needs to be replaced. I had some work done and I had some concerns with the way some stuff was put back together. So asked Todd after his service advisor tried to give me the run around. Would you have touched this part during my last repairs because it just flew off on the freeway. His response maybe I did maybe I didn't but you can't prove it. Sorry buddy but I did prove it to subaru. They ended up paying for your mistakes. The same one i was trying to explain to you when you walked away from me in middle of conversation. Manager please. Berkshire Hathaway group needs to step in and see your bad for business. Go to peoria subaru or Chandler superstore they are way nicer and treat people way better. Trust me I've been to all three this one is the worst. I've never seen this kinda shady service at any dealer. And I currently use 3 different car dealers to maintain my cars. This dealer sucks. More

YoYo Finance! All of the horror shows of a car-buying experience can be found here. I made a deal on a 2017 Passsat SE in October of 2016. I spent over four h All of the horror shows of a car-buying experience can be found here. I made a deal on a 2017 Passsat SE in October of 2016. I spent over four hours at the showroom. They paid for lunch, but I don't get paid to sit at a car dealership cooling my heels. When I asked them to match the Internet deal, they gave me a song and dance and then had me sign an agreement to purchase at the advertised price. I left the dealership with the car, assuming we had a genuine deal. Until the finance person called me back two days later because the deal fell through. Suddenly a zero down deal meant a down payment. After speaking with a couple of people, I was assured it would be worked out, and someone would call me back. I went about my business. A few days later, they are wondering why I never brought the car back to make a new arrangement. I brought it back, all right, and took my old car back. Yo-yo finance, or spot delivery, is typical of unsavory dealers. The FTC has already filed lawsuits against several California dealers for such questionable practices. What surprises me is the Camelback VW and other former Van Tuyl dealerships are now owned by Warren Buffet's Berkshire Hathaway, as part of an $8 billion deal. I expected better of Buffet, or maybe they just don't care. More