Camelback Subaru

Typical used car salesmen Here’s the deal , I have purchased two vehicles in the past from the user lot and the new lot , they were decent transactions but I attempted to go ta Here’s the deal , I have purchased two vehicles in the past from the user lot and the new lot , they were decent transactions but I attempted to go take a look at a 2015 Jetta.. boy was this a bad idea ... I had called ahead and had a “true car” price for the vehicle , I had filled out a credit and had my credit pulled . I had spoke with “the manager” mr Cooper and advised him of my credit situation and of my payments and asked if he could make it work . He told me he could definitely make it work and just to come down so they can work out the details . I advised him two to three times that I live more than 40 miles away so I don’t want to xx with them or have back and forth with me . We got there , checked out the car , test drove it and it was what I expected as a vehicle . ( side note they passed me on to two different people and I ended up with a kid that was new ) The guy that was working with me ( not going to use his name as he was just doing the job the best he could ) was not very knowledgeable at all about the car I was looking at , his answer to nearly all questions was “ uh I think so “ and “I don’t really know about cars “ ( don’t try to sell me something if you don’t know anything about it ) .So all that said , I got back to the table after the test drive and was met with the first “offer “ it was hugely off from what I had asked and spoken about andsaod that won’t work . They did the ol “if we can get this payment and this down , I will buy this car “ sign on a piece of paper ;and took my debit card ( super shady AF thing to do ) and I agreed , they went , left me for awhile , came back and tried to get me to agree to 3 times to down payment i had agreed on and then asked me to raise my offer a bit so I did and signed the little paper again . Now at this point I had already advised each person I had interacted with that I had a set number and I didn’t want to play games , I told the guy again before he left to not play games , they came back again and instead this time they had a different car , I went and test drove it and it was a cool car but it had 92k miles on it , it was a good deal it seemed and I said the same thing again that if they make the deal I would take it , I stearnly said “ do not play games , please just tell me if you can work with me “ and he once again told me he wouldn’t play games . We waited and then came back and yet again they had a price that was well over 100 more payment and 2 times the down payment.. I said give me my debit card and he instantly became defensive and stormed off and then his manager came out and tried to talk to me again and I just asked for my debit card and he tried to work with me again( meanwhile my wife had already gone to the car and was waiting ) They came back and I told them thank you and I suggested the guy learn more about vehicles and don’t xx people when they tell you from the beginning not to xx them ... overall sour taste in my mouth , will prob not return here which sucks because I have bought two cars from them in the past . O well More

Con Artists! Tried to purchase the gold colored 2004 Ford F-150. Drove it home, and put 130 miles on it. Noticed it had a whining sound coming from the transmissi Tried to purchase the gold colored 2004 Ford F-150. Drove it home, and put 130 miles on it. Noticed it had a whining sound coming from the transmission. Was told to take it to AAMCO to have it diagnosed. Founds shards of metal in the transmission pan, and Camelback came and got it. AAMCO said the transmission was shot, and diagnosed what I already knew. Bad torrenson bearing behind the torque converter, and Camelback ignored the diagnoses. Told my wife and I the metal in the pan was normal wear, and refused to fix it. I insisted on getting my down payment back after a heated argument on the phone with Paul Shireman who is the used car sales director. He doesn't know his head from his _ss! The truck is still on the lot, and they have dropped the price from 7000 dollars to 5500 dollars. Don't even give it a second glance. All show and no go, or at least not for long. What a friggin joke of a car dealership. Paul Shireman is a friggin joke. I doubt he keeps that position long, but if he manages to, more power to him. Signed, MGC More

Great experience I purchased a new Subaru and I worked with Todd. He was fantastic, very professional, very friendly, and gave me a great deal! I would highly recommen I purchased a new Subaru and I worked with Todd. He was fantastic, very professional, very friendly, and gave me a great deal! I would highly recommend anyone in the market for a Subaru to give this place a try! More

Excellent support after the sale I had been looking for an older BMW in good shape for some time, and found a nice looking 335i for sale at Camelback. Cutting to the issue, I believe I had been looking for an older BMW in good shape for some time, and found a nice looking 335i for sale at Camelback. Cutting to the issue, I believe the deal was fair both on the price of the vehicle and on the trade in. The car runs great, but I had 2 issues that contradicted what sales told me. First, the salesman told me the oil had been recently changed. In fact, the oil sticker indicated it was about 3 months earlier, and half way thru the cycle. Not a big issue, but not what I was told. Todd Hayes, the service director, was quick to apologize and offer a free oil change when it comes up. Secondly, I had a bad battery 3 weeks after the sale. Todd again was great to deal with, and reimbursed the cost of the battery under the 30 day warranty. I'm very happy overall, but couldn't give 5 stars due to misinformation. I would go back again in the future... More

Great customer service, and great deals to boot! I bought my car on the first of the year and I was scared to death of buying my first vehicle. My salesperson A.J. was very courteous and understandin I bought my car on the first of the year and I was scared to death of buying my first vehicle. My salesperson A.J. was very courteous and understanding of my hesitance to buying. I explained what type of car i was looking for and the first one he showed me was all i could have hoped for, and for an amazing price. The finance team that i worked with was extremely helpful in explaining everything that i needed to know, and how to move forward after making the purchase. After all was said and done i knew driving away that my next vehicle purchase will be made at this dealership and I will be suggesting it to everyone i hear that is looking to purchase a car. More

Great service from salesman justin pike! salesman justin pike and sales supervisor josh were awsome in dealing with my ill and hard to deal with mother. they were both easy going and patiant salesman justin pike and sales supervisor josh were awsome in dealing with my ill and hard to deal with mother. they were both easy going and patiant with me, my sister, and most of all with my mom. they listen'd to what my mom wanted exactly and they went above and beyond to accomadate my mom. the used car lot was the last stop of the day for my mom and me and my sister. my mom was not feeling well and had been already irritated with the other car lots down camelback rd. from the get go these gentlemen made it comfortable and easy for my mom and as well as the whole staff there. my mom was very pleased and it is the reason why she chose to buy her new vehicle there. i would recommend them to anyone as well as my mom and sister. More

Great service Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not on Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not only do they repair your vehicle efficiently but they are very pleasant and wash your vehicle before you leave. I like my Subaru a lot. However, the gas mileage is disappointing. Even on a trip I only get 26 miles/gallon. More

Sold car to someone else after I left a $1000. deposit Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, plus credit check. I received an email congratulating me on my new Subaru Outback; I never heard from them again. When I finally, after 3 days, was able to connect with one of the managers, (Robert Cooper), he told me the car was sold to someone else. I followed up with emails to the company owner (Joe Esposito), Manger (Gema Perry), Manger (Andrew Dalrynple), Salesman ( Jesse Hernandez), Sales manager ( Robert Cooper). No one has responded to me. More

Salesman Kris Patel Was Very Professional Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any haggling, and then followed up both to see if we had any questions and to let us know about the 63-month 0% financing. Ask for Kris, and whether or not you buy a vehicle from him, you will not be disappointed with the attention he will give you. Through no fault of Kris, we were not able to get a price that would convince us to buy a Forester. Thanks for your efforts, Kris. More

Spot delivery scam I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down paymen I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down payment back, it was their fault, not ours. Promised too much, couldn't deliver. Too bad their egos don't match their character, the right thing to do is return the customers money as you failed. Regina couldn't come out of her office to speak to us. Ill assume her embarrassment kept her behind the door. I see how these people are good for business, they rob the public and put it in the company account. Not a good way to make friends. More