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Camelback Subaru
Phoenix, AZ
852 Reviews
Camelback Subaru is proud to offer one of the world's hottest brands. The professional sales and service staff, at both auto stores, treat the needs of each individual customer with the utmost concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence and welcome you to the Camelback Family!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 852 reviews
January 12, 2019
Best experience Best prices I found on Volkswagen cars. I traded in my car with a very good price and they gave me best discount I could found on all Arizona for the Best prices I found on Volkswagen cars. I traded in my car with a very good price and they gave me best discount I could found on all Arizona for the suv I bought. They help me to get another 1000$ rebate knowing my financial status and didn’t run my credit until they knew I was gonna get the credit. Good dealer and best prices, very happy with my purchase especially for the treat I’ve got by sales representative Rodrigo. They understood what I want and helped me to get it. More
by Manuel
Employees Worked With
Marko Gonzales, Rodrigo Pereyra
January 11, 2019
Worst Service with no resolution! I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very str I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very strong gas odor inside and outside of the vehicle, It has been so bad at times that I end up with a headache or feeling dizzy. We can't drive with the windows up for at least 10 minutes or the smell is too overpowering. I took the Atlas in and told the service person that it is only first thing in the morning. He started it that next morning and agreed that there was a strong odor of gas. The tech couldn't find the issue, so of course they ask me if I had overfilled the gas (must be the girls fault, silly woman doesn't know how to pump gas), causing the smell. Well first off NO and secondly, the tank was at 3/4 full so how could it possibly be overfilled at this point causing a gas smell??? They decide to do a dye test and don't see a leak.... hmmm ok well then it is something else right?.... Nope, now they miraculously no longer smell any odor in the morning and are sure that this is just a "characteristic of the Volkswagen" . Really it is a characteristic for the car to get so noxious that you feel dizzy while driving? Doesn't sound like a great marketing point (in my opinion). I say to the service adviser Paul that I am really unhappy with the fact that they are returning the car to me knowing that there is something wrong and I hope VW will cover and cost, should I pass out while driving. His answer, "VW knows the risks" REALLY!!! Great thanks for keeping my car for 3 days working on it for a total of 7 hours according to Paul and doing absolutely nothing!!! Appreciate it. More
by VWangry
Employees Worked With
Paul
January 07, 2019
Dylan Cope is a ROCKSTAR! After a less than stellar experience, I was put in touch with Dylan. What a breath a fresh air! He immediately qualified our concerns and immediately After a less than stellar experience, I was put in touch with Dylan. What a breath a fresh air! He immediately qualified our concerns and immediately went to work, keeping me updated the entire way. It was obvious he cared as much about the customer experience as he did earning someone’s business. There’s only one guy to buy from and that’s Dylan Cope. Thanks again! More
by Steve S
Employees Worked With
Dylan Cope
January 05, 2019
Not surprised Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using v Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was going to purchase another Subaru from them... I do not think so. This goes to prove my point that 99% of all car dealerships only care about 1 thing lining their own pockets and not caring about their loyal patrons. You always see the commercials that Subaru’s really cares... they are so right they only care about themselves and not anything or anyone else. It is very concerning that these individuals talk the way they do I am hoping that is does not fall on deaf ears I am by no means wanting to get anyone fired as these are mere training opportunities. More
by Coach3525
Employees Worked With
Joe Esposito
January 02, 2019
New vehicle The VW sales staff and service staff are extremely professional, helpful, they take time to explain everything on the vehicle you select. Very happy w The VW sales staff and service staff are extremely professional, helpful, they take time to explain everything on the vehicle you select. Very happy we could work through the numbers and I was able to buy the vehicle we wanted. Thank you. More
by Alex R
Employees Worked With
Other Employees :
Ricky Paruch, Adriana Holloway , Donovan Grunthaner, Olivian "Ollie" Jurcău
December 21, 2018
Great! Kept the interaction between he and I as much as possible. Luigi was great and explained the process as much as possible and appeared transparent as m Kept the interaction between he and I as much as possible. Luigi was great and explained the process as much as possible and appeared transparent as much as possible. More
by JayAZ
Employees Worked With
December 17, 2018
Won't honor their own quote The dealership would not honor the cost they quote on their own web site. They added almost $3K of useless options and are not honest about it on the The dealership would not honor the cost they quote on their own web site. They added almost $3K of useless options and are not honest about it on their web site. More
by Radames
Employees Worked With
Olivian "Ollie" Jurcău
December 10, 2018
Did everything they could to give me a good deal Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal quick. More
by Robben27
December 03, 2018
Thank you! Max was very pleasant and knowledgeable! Steven Poster was very helpful and pleasant! I appreciated Mr. Cope contacting me immediately after I complet Max was very pleasant and knowledgeable! Steven Poster was very helpful and pleasant! I appreciated Mr. Cope contacting me immediately after I completed USAA financing online. More
by Customer
November 30, 2018
Poor service post negotiation like APR rate Pricing was competitive but their interest rate(APR) for the excellent credit score is worst in Phoenix and won’t honor competitors rate as per their Pricing was competitive but their interest rate(APR) for the excellent credit score is worst in Phoenix and won’t honor competitors rate as per their website. Poor website with respect to financial calculations with lot of errors. They didn’t help in transferring my existing license plate. More
by Satbell81
Employees Worked With
Joe Esposito, Elijah Hassan
