Camelback Subaru
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Joey was super helpful finding what I was looking for and being able to match my budget. I would definitely recommend and would go back! being able to match my budget. I would definitely recommend and would go back! More
Great Used Car Buying Experience Joey was very friendly and personable and provided great customer service. Overall it was a very positive car buying experience from the test drive to Joey was very friendly and personable and provided great customer service. Overall it was a very positive car buying experience from the test drive to the final interaction with finance. Thank you! More
My go to Dealership in the Valley Have been going to Camelback Volkswagen for a very long time. The folks there have always treated me with respect and appreciation of my time. This wa Have been going to Camelback Volkswagen for a very long time. The folks there have always treated me with respect and appreciation of my time. This was no different. Rodrigo did an outstanding job of getting us in a new 2020 VW Tiquan. Hope he stays in this business and goes a long way. I hate to say goodbye to my Passat, but for an old couple like ourselves with 5 grand kids this was the way to go. Our sales manager Joseph was great. He made sure we got what we wanted at a price we could be comfortable with. That's probably the best word that describes this place. Comfortable, feels like some ones home. That might sound a bit cheezy, but its true. Thank you all at Camelback Volkswagen. More
Fast, friendly service My salesman, Kyle Weston was professional, knowledgeable and courteous. He was very easy to work with and made the process smooth from start to finish My salesman, Kyle Weston was professional, knowledgeable and courteous. He was very easy to work with and made the process smooth from start to finish. i would recommend him and would gladly do business with him again. His sales manager, Michael Turcotte, was also a pleasure to deal with and spent a good amount of time chatting with me to make sure my needs were met and that my time was valued. More
I came in to replace my driver side doorhandle that has been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it was due to normal wear and tear from a hand opening the door over 2 years and probably a fault in the manufacturing of that specific doorhandle. When I came in two days ago, they told me the part cost $30, and without even asking me if that price point was okay, went ahead and ordered it for me, telling me I could schedule an appointment for Friday to come in and get it fixed. I came in today for the appointment and had them take my car off my hands, without telling me the price, and let me know it would be many hours before my car was finished due to them being swamped. I walked around for about 20 minutes before coming back to get a quote on the price, which I didn't yet have. He told me it was going to be about $180. I told him I no longer wanted the service as for that price I would just tape the doorhandle and figure it out myself. He left to go "get my car" and came back with the news that they had actually already finished my car (if you Google Subaru car door replacement the average video length is 7 minutes). Instead of charging me on the spot, he then said they would need another 30 minutes to finish their inspection. To me this means he lied about it being done, the mechanic will probably finish what he is working on and then work on my car. When I went to the Subaru in Flagstaff to talk to them about my problem before I returned home to the valley for spring break, they said it seemed like a strange issue that they would probably do for free, complimentary. I am very annoyed that 1) I didn't have a price estimate before hand, 2) they likely lied to me so that they could charge me, in the end half price ($75) for a service I no longer wanted due to not being fully disclosed on the price, and 3) a different Subaru dealership employee told me that he believed a Subaru dealership would do it for free to take care of me being that I owned a Subaru and the problem at hand was a malfunction of the car and not my fault. I am very frustrated and will never go back to this dealership for anything maintenance or car related, but I will still go to the Flagstaff one because they treat me wonderfully. Edit: I wrote the above review while I was in their store. Eventually, I got fed up because I was waiting so long and I decided to speak up. They ended up making the price $55. This number, as it turns out, is actually just what the initial number should have been. This isn't special treatment- they were scamming me before and that price is fair. If service is $150/hour and it takes 7 minutes to do then (7/60)*150 + 30, the cost of the part, is about $53. In the end I stayed in their store an hour and a half and spent $55, which isn't a problem, but it was a headache to get to that point. Dealerships: never again. More
EXCELLENT CAR BUYING EXPERIENCE Joey was so professional and helped me all the way through. He made my experience excellent. I would recommend this dealership to anyone. Thanks joey Joey was so professional and helped me all the way through. He made my experience excellent. I would recommend this dealership to anyone. Thanks joey for all your help. More
I would recommend Joey more than the dealership itself. I had a bad experience at the Subaru dealership in the new sales area, but when I went to the used car area Joey was amazing. He listened to what I wa had a bad experience at the Subaru dealership in the new sales area, but when I went to the used car area Joey was amazing. He listened to what I was looking for and helped me find the best car for me. 10/10 would buy a car from here again so long as he's my salesman! More
Joe helped us from start to finish with am automobile purchase. Despite the rain and us arriving at the dealer an hour before closing Joe still managed to get it completed that evening. Love our car and purchase. Despite the rain and us arriving at the dealer an hour before closing Joe still managed to get it completed that evening. Love our car and highly recommend Joe for your next purchase. More
Staff was very nice and professional very happy with my purchase. Joe is a fine salesman got me the best deal on my SUV thanks purchase. Joe is a fine salesman got me the best deal on my SUV thanks More
Great experience at Camelback VW Subaru Was very pleased at the dealership! I had been to a few dealerships before ending up at this one and it was by far the best! I am so happy that I had Was very pleased at the dealership! I had been to a few dealerships before ending up at this one and it was by far the best! I am so happy that I had waited until ending up at this dealership. Kaden Nguyen was extremely helpful when helping me search for my car. He not only helped me pick out a car that I am so happy with but he was also very reasonable when it came to agreeing on a great price! More