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Camelback Subaru
Phoenix, AZ
852 Reviews
Camelback Subaru is proud to offer one of the world's hottest brands. The professional sales and service staff, at both auto stores, treat the needs of each individual customer with the utmost concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence and welcome you to the Camelback Family!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 852 reviews
November 21, 2020
Gabe Hale was an awesome person to work with in getting the my new car! Everything was great and easy every step of the process! Thank you! the my new car! Everything was great and easy every step of the process! Thank you! More
by Josh_western
Employees Worked With
Gabe Hale, Tristan Anaya
November 17, 2020
Kaden was an awesome salesman. He listened to my requested wants/needs when purchasing. Customer service was A+. Made this process easy every step of the way. I would recommend him to friends and f requested wants/needs when purchasing. Customer service was A+. Made this process easy every step of the way. I would recommend him to friends and family. More
by Angelena.owens12
November 17, 2020
Very competent salesman- Kaden NguyenRespectful of our Very competent salesman- Kaden Nguyen Respectful of our way of car shopping Efficient finance department Overall a very good experience. Even thou Very competent salesman- Kaden Nguyen Respectful of our way of car shopping Efficient finance department Overall a very good experience. Even though the dealership is further away than another Subaru dealership, we preferred Camelback More
by Ljnpetersen49
November 14, 2020
Gabe was helpful and realistic to what I needed to do. Pretty smooth purchasing experience. Exactly the reason I plan to stay with Subarus for quite some time. Pretty smooth purchasing experience. Exactly the reason I plan to stay with Subarus for quite some time. More
by ericnagy
November 13, 2020
Todd was fantastic and very patient. He took the time to answer all my questions, let me test drive several vehicles and was never pushy. 10/10 would recommend! answer all my questions, let me test drive several vehicles and was never pushy. 10/10 would recommend! More
by onedayatatime.black00
November 13, 2020
Great deal. They worked with me, and I got the deal I needed. Very pleased. Caleb Peters was amiable, understanding, and effective. He listened to what I needed and wanted, and it worked out. needed. Very pleased. Caleb Peters was amiable, understanding, and effective. He listened to what I needed and wanted, and it worked out. More
by jamiemparnell
Employees Worked With
Caleb Peters, Ben Ricker
November 09, 2020
I see I am the first one having a negative review. Happy that most of you had a pleasant experience. But nevertheless I had a complete bad experience working with sales. This is my second car I am purchasin that most of you had a pleasant experience. But nevertheless I had a complete bad experience working with sales. This is my second car I am purchasing from the dealership. . I was very clear right from the beginning what I was willing to pay for the car out of the door. As it seems the price I paid eventually was way off from what I had committed to. Somehow the numbers at first look correct and Since I trusted and signed the documents and the dealership has not return policy as soon as you are out. I am stuck with the price. Interestingly before I took the keys, I reconfirmed if the numbers were right with the finance guy. And then it was too late. I have learnt an expensive lesson, don’t trust what the sales person says. Seconds after you sign, They will selectively deny what’s per their convenience More than willing to share the entire experience with all specifics and what transpired. After spending 6 hours - yes that’s right , 6 hours I felt misguided in minute details. Partly my mistake, I should have been more diligent but the 6 hours took a toll on me. Yes they will come and say you signed and all etc etc , I had clearly written what my commitment was. They didn’t get that paper but only the one where I finally signed just before you hit the magic bell or what o should hence call as no going back bell., Not ending on a negative note My first car Purchase experience was great and the sales director Frank was very helpful and that was the only reason I thought of being a repeat customer Albeit this dealership being not the closest to where i live.As someone rightly said- experience is what you get when you don’t get what you want More
by HV
October 29, 2020
Kaden was the real MVP. Very patient and understanding and answered all our questions. We came in to see a used car and left with a better one for a great deal. Tully was also very helpful and helped us t and answered all our questions. We came in to see a used car and left with a better one for a great deal. Tully was also very helpful and helped us though the financial process and paperwork. More
by Julian Silva
October 27, 2020
Zaktek paint and interior warranty was slipped into our financing (for our 10 year old used car) without telling us it was optional. The paperwork has a section (below the area we were instructed to sign) financing (for our 10 year old used car) without telling us it was optional. The paperwork has a section (below the area we were instructed to sign) that says "Zaktek is NOT a requirement for the purchase of this vehicle." This was not communicated or shown to us. When we spoke to the finance manager about it the following business day, he said that all of their cars had this warranty and it was not optional and we would have to pay for it regardless. Then why does the form say it's optional? We would have refused this option and renegotiated the purchase price. To make matters worse, we had our 3 month old with us and they gave us a time frame to come in, we arrive on time, they made us wait 45 minutes and then were trying to rush us through the paperwork because we had a baby. I felt like we were totally taken advantage of given the circumstances. We NEVER would have signed up to pay $1124 for a paint warranty on an older used car. They were not transparent and are only looking to make money. We're now paying interest on a paint warranty we do not want and were mislead to sign up for. Avoid this business or go and expect the stereotypical car sale trickery and deceitful strategies. More
by jktmphx
Employees Worked With
Ali Mohkami, Lauren Wilder
October 23, 2020
everything was easy. they said x dollars I said y they said ok. we said we weren't interested in the extended warranty they said ok. no scare tactics. no pressure. as easy of a process as was possible said ok. we said we weren't interested in the extended warranty they said ok. no scare tactics. no pressure. as easy of a process as was possible More
by lmillikenphx
