Camelback Subaru
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 850 reviews
Kazuki was amazing. He was excellent on follow up, encouraging me to visit their dealership after my online contact. I was glad I did. He provided useful information and was clearly committed to excel encouraging me to visit their dealership after my online contact. I was glad I did. He provided useful information and was clearly committed to excellent service. I found him to be honest and straightforward and quick to get assistance in answering questions needing more information. I felt comfortable dealing with him and confident in fair pricing. I was also impressed with Ben who was Incredible to deal with. I have purchased 3 Subaru’s and know it is a quality product. These two, represent them well! More
The customer service was impeccable. Beginning with Kayden. He was patient and a good listener. We laughed a lot. I appreciate the manager coming out and explaining the financials, instead of the usual Kayden. He was patient and a good listener. We laughed a lot. I appreciate the manager coming out and explaining the financials, instead of the usual car buying run around. Tully was personable and thorough. It didn't stop when I walked out the door. I look forward to meeting with Bert again next week as I stumble through all the gadgets on my new Forrester Sport. What a thoughtful benefit. The exact car I wanted happened to be on the lot. All these people made it happen. I got the car, I had doubts of ever owning. Thanks to everyone. More
Kazuki really helped me out when buying a new car. Ask for him next time you go there! for him next time you go there! More
Gabe Hale was great. We came in to test drive a new car but we left with an amazing used vehicle in our price range. He was patient as we got everything figured out with our finances and helped us get my m but we left with an amazing used vehicle in our price range. He was patient as we got everything figured out with our finances and helped us get my mother into a nice car. More
Kaden was so great. He knew everything about the car and he made the buying process so nice and pleasurable. He helped set up all the apps too! he made the buying process so nice and pleasurable. He helped set up all the apps too! More
My experience was great! Kazuki was a fantastic salesman and I enjoyed working with him and Ali. I will recommended Camelback Subaru to others! I love the forester! and I enjoyed working with him and Ali. I will recommended Camelback Subaru to others! I love the forester! More
I would give this dealership a 0 star rating, if possible. After my mother negotiated a deal for a new Ascent with a $1,000 deposit and signed contract (exact VIN# included), a dealership representa possible. After my mother negotiated a deal for a new Ascent with a $1,000 deposit and signed contract (exact VIN# included), a dealership representative (Frank Galtieri) called and said the price had changed/increased by $4,000. We were on the road for 2 hours to Phoenix, ON THE WAY to pick up the new car, when Frank called and said we could pay full MSRP for the vehicle or the contract was being voided by Camelback. When we questioned the reason, we were told to drive safely and hung up on. We were also told to "be sure and spell my name right" by Mr. G.A.L.T.I.E.R.I. when we asked for Management and apparently, he IS the management. I have never been treated so rudely and I'm infuriated at the treatment of my mother as well. The salesperson Gabe cannot be reached for help now. I was also in the process of purchasing a new Subaru but NOT at Camelback now...buyer beware--buy somewhere else. This dealership is all about bait and switch. More
DON'T buy from this dealership! I had a written contract to buy an Ascent from them at VIP pricing, complete with the VIN # of the car I was to buy. They took $1000 deposit to hold that car. As I was dr to buy an Ascent from them at VIP pricing, complete with the VIN # of the car I was to buy. They took $1000 deposit to hold that car. As I was driving all the way from Tucson to buy it, I received a call from a very rude man named Frank Galtieri. He informed me that he was canceling the contract. When I questioned his ability to do that, he began yelling at me, interrupting me, and hung up on me. He was condescending and ever so self important as he was treating me like an ignorant unimportant female customer. I seriously doubt he would have dared treat a man in that manner. There is no excuse for his behavior, and to rescind a contract for no reason other than they could sell that car to someone else for more money is inexcusable. This was an appalling experience. Don't buy from this dealer, you will be sorry. Their purported dedication to customer service is a joke. More
Kaden Nguyen gave us great customer service, patiently explained all the technology really well, and was just very nice to converse with. Tu Le was informative, efficient and explained very well our optio explained all the technology really well, and was just very nice to converse with. Tu Le was informative, efficient and explained very well our options for financing and maintenance. Everyone at the dealership was friendly, positive and helpful. More
I had such a great experience with the people and atmosphere at Camelback Subaru. However, who really made my experience worth writing a review was Kazuki Hotta. He is a genuine, patient, understandi atmosphere at Camelback Subaru. However, who really made my experience worth writing a review was Kazuki Hotta. He is a genuine, patient, understanding, knowledgeable, thoughtful, and overall wonderful human being, and it was such a true pleasure to work with him. He treated my friend and me with such immense kindness, and took the time to explain the safety and guts of my vehicle, which were big concerns for me. I sincerely hope I get to work with him in the future for all my car needs. Thank you so much again, Kazuki! And the Camelback Subaru Team! More