Camelback Kia

This is the BEST car buying experience I have ever had. Tristan was so helpful both over the phone and in person. Asking questions so we could get what works best for us, with ZERO pressure. Super knowledg Tristan was so helpful both over the phone and in person. Asking questions so we could get what works best for us, with ZERO pressure. Super knowledgeable and able to answer all questions of mine. They were even able to hold/store our car after we bought it since we are in the process of moving. That is definitely going above and beyond- better than I could have hoped for. Cheyenne in the finance area was equally knowledgeable and helpful. Speeding us through the process so we could make it to our granddaughters birthday party. I will definitely buy every car from Kia Camelback. More

Bait and Switch on financing and poor customer care.I Bait and Switch on financing and poor customer care. I had a written deal with a nice salesman Ryan to purchase a new telluride at 1.9% but I had to Bait and Switch on financing and poor customer care. I had a written deal with a nice salesman Ryan to purchase a new telluride at 1.9% but I had to wait months until it came in, which was fine, but when it arrived the manager told me he would only sell it at 3.9%. When I tried to explain our agreement he threatened to sell the car to someone else. These are HOT cars so he used that to strong arm me. I will just pay off the car, but completely unethical behavior. I tried to work with the dealership directly to resolve this so I didn’t have to write a bad review, but after more than 5 contacts (phone and email) with the guy in charge of handling customer issues, I got nowhere. He kept promising to have the finance director call me but never happened :(. I’m very happy with the car, but I definitely would not do business again with this dealership. I have emails that back all of this up. More