Camelback Kia

If I could choose zero stars, I would. I had two safety recalls to be done on my Optima. I scheduled the appointment and when I arrived, I was told it would be “hours” to have the items I had two safety recalls to be done on my Optima. I scheduled the appointment and when I arrived, I was told it would be “hours” to have the items addressed. I asked if it would be 2 hours or 8 and was told probably 2.5 hours. So I decided to work while I waited for my car. At the 3 hour point, I inquired as to when I could expect the car. Staff went out to the bays where the car was being worked on. After about 20 minutes, I was told that they just got the car in and it they would do the work as quickly as possible. At the 4 hour mark, I inquired again. Again, staff went out to the bays, another 20 minutes later, I was told it would be another 30 minutes. 40 minutes later, I asked again where my car was - out to the bays staff went, then “another 5 minutes”, I was told. At 5 hours, and after throwing somewhat of a fit, the car was brought to me. I was offered a “free” oil change for the inconvenience. No, thank you. I was quickly ushered out to the car and sent on my way, only having me sign off on the paperwork. When I got to a place I could review the paperwork, I saw that a “Automobile Status Report” was attached (with the previous owner information included) and it stated in the “Multi-Point Inspection Form” that there were items needed to be performed on the vehicle that “Requires immediate attention”. I had my car in the shop 2 days before to have it summer-ized so I knew that their report was utter BS. Today, I received a notice from Kia in the mail stating the recall work has still not been done. I went onto the Kia website to confirm that this was the case. Sure enough, there was one item that is still not done. I plan to buy a Telluride soon, but I will never go back to this dealership for service and certainly not to buy anything. More

Poor customer service without a care. Chose due to location and was treated like a bum off the street! Your service advisors need training. Why will the Service Manager not pick up the ph Chose due to location and was treated like a bum off the street! Your service advisors need training. Why will the Service Manager not pick up the phone or return calls?? Poor customer service!! More

Jarvis and Luis were great. They made everything pretty painless. Negotiating the sale was pretty straight forward without a ton of pressure. They made everything pretty painless. Negotiating the sale was pretty straight forward without a ton of pressure. More

Jarvis and Cami made the whole process of buying a car so easy and fast. Didn't even plan on buying a car, but Cami offered a deal that i just couldn't turn down. Cami definitely put in the work and wanted t easy and fast. Didn't even plan on buying a car, but Cami offered a deal that i just couldn't turn down. Cami definitely put in the work and wanted to sell the car. if i ever buy another Kia I make sure to contact Cami. When i was sent back to Finance, i ended up working with Jarvis. Jarvis was extremely nice and just wanted the best for the person he was helping. He got me in contact with a insurance broker for the car which helped me out a lot. i was definitely dreading the process, but both Cami and Jarvis got me through the process without any suffering. 10/10 will go through them again. More

This dealership was extremely welcoming but the person that stood out the most my financial consultant Jarvis Newman, he not only got me an amazing deal on my dream car, but helped me step by step with ev that stood out the most my financial consultant Jarvis Newman, he not only got me an amazing deal on my dream car, but helped me step by step with everything that I would need to provide in order to leave the lot the same day. He went through all my paper work in a timely manner and gave some really good advice on what I would need incase of future repairs, that would actually save me money ! I know it won’t be a while until I probably decide to trade in or exchange but I would definitely come back to Jarvis for any financial advice, and I will be recommending him to anyone looking to get an amazing deal ! More

Jarvis was very helpful and determined to make sure that we were satisfied with our new car. He made sure to go over everything in detail and did not rush the process. we were satisfied with our new car. He made sure to go over everything in detail and did not rush the process. More

Shadeed was outstanding! He was very informative and was very knowledgeable about the vehicle we purchased. His professionalism was amazing!!! I will recommend Camelback Kia/Hyundai of Phoenix to anyone I k very knowledgeable about the vehicle we purchased. His professionalism was amazing!!! I will recommend Camelback Kia/Hyundai of Phoenix to anyone I know in search of a vehicle. More

Joe Esposito did not get back to me it was Ryan Thomas . Ryan said he would keep in. Touch for the 2022 Kia ev6 I would like to see and purchase once they arrive at their dealership. Ryan said he would keep in. Touch for the 2022 Kia ev6 I would like to see and purchase once they arrive at their dealership. More

Camelback KIA Thank you! This is my third KIA purchased from Camelback KIA the staff are professional, friendly and efficient. I always get a fair deal and great reliable vehicle. The service departme from Camelback KIA the staff are professional, friendly and efficient. I always get a fair deal and great reliable vehicle. The service department is outstanding! Best dealership I’ve ever experienced. More