Camelback Hyundai

A little Disrepected I was disappointed with the customer service after the sell, I had the car for a week, less than 100 miles on the car and somewhere I picked up a nail I was disappointed with the customer service after the sell, I had the car for a week, less than 100 miles on the car and somewhere I picked up a nail/screw in the tire and it had to be replaced, I called and spoke with my salesman to see if it mite be covered by the dealer/manufacturer or maybe the extended warranty I purchased. He told me he didn't know and transferred me to the finance Department, they told me they didn't know but would get back to me and never did, in any event I had the car a week and had to buy a tire, as I was not going to wait on a call that never came.....I am disappointed they did not call and tell something you know even if there was nothing they could do about it they should of returned me call.......Over all it was a good experience ( But did fell a little disrespected when finance didn't call me back Stuart Ferguson More

Camelback Hyundai Great people, there were very knowledgeable about their products and extremely patient. I loved that they helped me find the perfect car and didn't pr Great people, there were very knowledgeable about their products and extremely patient. I loved that they helped me find the perfect car and didn't pressure me into buying something I did not want More

Camelback hyundai Loved that right when I walked into to the dealership I was greeted and offered something to drink and that they asked what I wanted the most in a car Loved that right when I walked into to the dealership I was greeted and offered something to drink and that they asked what I wanted the most in a car. I was not pressured into getting a lower quality car so I got into something I wanted More

VERY HAPPY I was very happy with my experience at camelback Hyundai. I will highly recommend them to anyone I know looking to purchase a vehicle new or used. I was very happy with my experience at camelback Hyundai. I will highly recommend them to anyone I know looking to purchase a vehicle new or used. More

review Jeff ensured that everything was fun and stress-free. I left with a great car and I couldn't be any happier with the whole experience and decision. Jeff ensured that everything was fun and stress-free. I left with a great car and I couldn't be any happier with the whole experience and decision. More

WARNING- DO NOT USE THIS DEALERSHIP I highly recommend you consider a different dealership to purchase your vehicle. After they take you on the test drive they bring you back to negotiat I highly recommend you consider a different dealership to purchase your vehicle. After they take you on the test drive they bring you back to negotiate price and like previous comments say on their reviews, they try and add an additional $4,000. It is a complete joke. I personally am a business man and saw through their bull $hit and refused to pay the hidden fee's. And then, after the purchase, they gave me the vehicle on EMPTY and car dirty at 9:30pm when everything got settled. After complaining about the terrible purchase presentation they sent me a $25 gift card, which would have been acceptable, if it were a Prius. The cost of filling up the car $40.......AND the GSM Daniella- Such a joke. Worst customer service associate I've ever dealt with. Screened my calls and avoided calling me back because she knew she was in the wrong. I normally do not post reviews and this is my first for Google but I wish I was for-warned before visiting this location and its poor customer service More

Terrible service department I brought my son's 2016 tucson for service due to a severe issue with the car switching on its own to neutral although it is in drive mode, if you you I brought my son's 2016 tucson for service due to a severe issue with the car switching on its own to neutral although it is in drive mode, if you youtube tucson 2016 trouble you will see that we are not the only ones with the issue. The service man told me the car is fine and no errors showed on the computer. He lied! They have full knowledge of the problem and by giving me the car back in its condition put my life at risk as well as my son, daughter in law and their 8 month old baby. Sure enough a few days later my daughter in law and the baby got stuck with the car with the same issue in 110 degree heat. While visiting the service department i was shocked to see an outdoor service area at 110 degrees in Phoenix It really lookes like a garage in Mexico No way these service guys can affecrively and afficiently do their job in these conditions. Im surprised the dept of labor is not shutting them down. The service manager David was very rude and the dealership manager is a chicken not responding to phone calls Bottom line, Stay Away from this dealership and think twice before getting a Hyundai. More

Great experience! So pleased with my purchase love my vehicle, and my salesperson was the best. I will be coming back when it's time for a new car! So pleased with my purchase love my vehicle, and my salesperson was the best. I will be coming back when it's time for a new car! More

customer satisfaction excellent service. sales man and his assistant or co-worker in training was very polite and helpful. finance officer was quite informative and willing excellent service. sales man and his assistant or co-worker in training was very polite and helpful. finance officer was quite informative and willing to go the extra length to help me understand the terms of the agreement. More

Disappointing Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want w Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want what they ask for. I accepted the dealers first offer and made arrangements to go down to see the car I wanted in a different color. They bring the car up to show me and it is filthy and covered in bird poop, I'll never understand why anyone would think a customer would want to see their new car like this. After a few brief apologies they agreed to get the car cleaned up, what came back from the wash was a black car with dirt/grime all over and bad water spots, it looked several years old. Again, why would a customer want to see this. I wasn't thinking of buying that car, but going elsewhere. The salesman offered to have the car detailed, and finally after a couple of hours it looked great and I was sold. It had been 5 hours to finally see the car I wanted to buy. On to financing: my bank check isn't good enough and I need secondary financing, decided not going to go that route and I offered to let them keep the car until check cleared and they would make sure the car looked EXACTLY the way it did that night. Dealer got paid two days later, but I never got a call. 4 days later I contacted them to see about the car since they didn't call me. Salesman says I can come get car and we agree I would come by at 10AM the next morning, he was going to have the car detailed again so it would look like I wanted. I arrived and salesman is not there and another salesman tells me car isn't ready its being washed. About 30 minutes later, the car is pulled up and its covered in water spots, dirty smears all over and the windows are smudged from dirty rags. I complain that this was NOT what we agreed on and was told if I would wait some more they would re-wash/detail the car. I had already wasted 7 hours with these guys and they make it sound like It was so hard to make the new car look new. I didn't haggle their offered price and only wanted the car clean and ready for me. Needless to say, I did not wait for them to clean the car as they had agreed/offered, I decided I had had enough and just wanted to leave. The last straw was when I got in to drive my dirty car off the lot, it didn't even have a full tank of gas. This dealer actually puts that on the sticker that you get a "Free Tank", but salesman says to wait while he runs off to do this. Really? You didn't check to see if the car had gas and was clean for the appointment the customer made to pick it up?! Overall the dealer never took any time to find out what I wanted, never tried to make the experience pleasant, didn't fulfill the promises they claim are standard to all their sales, never kept me informed or showed any sign that what I was experiencing was unsatisfactory. I should have walked away but I just wanted it to be over, and kept getting more and more disappointed. Are these folks the worst dealers ever? No, but they sure made me feel like I was really a burden to them. Would I recommend them to others? No, you can find better deals and service if you try, these people probably would be ok if they started to see their volume dwindle, but right now they don't have to take care of customers so they don't. Will I buy my next car from them? Probably not. The experience I got taught me that I should have walked away early on when I started feeling unappreciated. Oh well, hopefully others will have a better time. Best of luck! More