Camelback Hyundai

Things were fine except for not having a part that would fix getting messages that my car is low on fuel when it is not. Hoping the part comes in soon. He said there were only 3 in the whole country. fix getting messages that my car is low on fuel when it is not. Hoping the part comes in soon. He said there were only 3 in the whole country. More

Great Rick he was amazing, he finally found my radio and he installed fast. Thank you so much. he installed fast. Thank you so much. More

Kind, energetic and customer focused He's thoughtful and communicated incredibly well while delivering on his promises communicated incredibly well while delivering on his promises More

Pleasant and knowledgeable. Sofia Saldana answered all of the questions that I had. Thank you. Sofia Saldana answered all of the questions that I had. Thank you. More

I had a knock sensor fail and the car was not drivable, Sofia helped out and for the problem taken care of promptly. Excellent attitude and customer service. Sofia helped out and for the problem taken care of promptly. Excellent attitude and customer service. More

Great response time and effective communication about vehicle issues Superb customer service skills that are paramount vehicle issues Superb customer service skills that are paramount More

I called this dealership to see if they had availability to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any tim to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any time today”, and I asked when he had availability. Travis said “I’m open all day”. I said I’d bring it in by 10am. When I brought the car into the shop, he had me sign a document then said it would take 5 hours before they could even provide an update, never mind a resolution. This information should have been provided when I called. A simple “I can take the car any time today, but it may be a few hours before we have an update” or even if he offered a rental car the moment he said “it will take 5 hours” would have been nice. Instead, he just said it would take hours and didn’t provide any additional information or direction. I was going to call a Lyft or Uber, but was upset so I went back to the desk to ask for a voucher or free ride. He immediately provided it. Why was that not offered at the time of the initial phone call or the discussion in the dealership? He knows I drove my car there, and he knows he didn’t provide any timeline prior to dropping it off, and then he didn’t offer a ride once he took it. So how does he expect me to get home? Or back? More

The wait wasn't long and the service was great. My service person helping me was very informative about my car and what it needs My service person helping me was very informative about my car and what it needs More

They tried to sell me service I didn't need. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business. More

Human experience. Attentive, professional, kind. I recently stopped responding to surveys until my recent experience with Sofia as she exemplified everything I value i Attentive, professional, kind. I recently stopped responding to surveys until my recent experience with Sofia as she exemplified everything I value in a dealership/service experience. From initial engagement to final goodbye Sofia listened, paid attention and provided appropriate follow through and follow up as promised. Her style was authentic rather than performative for the sake of a 'perfect' survey. More