Camelback Hyundai

Great response time and effective communication about vehicle issues Superb customer service skills that are paramount vehicle issues Superb customer service skills that are paramount More

I called this dealership to see if they had availability to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any tim to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any time today”, and I asked when he had availability. Travis said “I’m open all day”. I said I’d bring it in by 10am. When I brought the car into the shop, he had me sign a document then said it would take 5 hours before they could even provide an update, never mind a resolution. This information should have been provided when I called. A simple “I can take the car any time today, but it may be a few hours before we have an update” or even if he offered a rental car the moment he said “it will take 5 hours” would have been nice. Instead, he just said it would take hours and didn’t provide any additional information or direction. I was going to call a Lyft or Uber, but was upset so I went back to the desk to ask for a voucher or free ride. He immediately provided it. Why was that not offered at the time of the initial phone call or the discussion in the dealership? He knows I drove my car there, and he knows he didn’t provide any timeline prior to dropping it off, and then he didn’t offer a ride once he took it. So how does he expect me to get home? Or back? More

The wait wasn't long and the service was great. My service person helping me was very informative about my car and what it needs My service person helping me was very informative about my car and what it needs More

They tried to sell me service I didn't need. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business. More

Human experience. Attentive, professional, kind. I recently stopped responding to surveys until my recent experience with Sofia as she exemplified everything I value i Attentive, professional, kind. I recently stopped responding to surveys until my recent experience with Sofia as she exemplified everything I value in a dealership/service experience. From initial engagement to final goodbye Sofia listened, paid attention and provided appropriate follow through and follow up as promised. Her style was authentic rather than performative for the sake of a 'perfect' survey. More

The sales department was on top. I went to a different Hyundai dealership who didn't approve me, but Roger and Troy both made it happen! Their mannerism, they cared, and continued to I went to a different Hyundai dealership who didn't approve me, but Roger and Troy both made it happen! Their mannerism, they cared, and continued to work until I got what I needed and wanted. From stat to finish to follow up- a 10 More

accomkdating rick was great, found difficult dashboard engine light. got me into immediate rent a car saving me lots of trouble engine light. got me into immediate rent a car saving me lots of trouble More

All were excellent Jesus , Tyler , and Mike. Best car experience I have had in a long time. You won over a new client Best car experience I have had in a long time. You won over a new client More

Possibly the worst car buying experience I have had. Took hours for anybody to get on the same page with my vehicle, was sold to me needing repair, was sent away from the dealership being told to pop th Took hours for anybody to get on the same page with my vehicle, was sold to me needing repair, was sent away from the dealership being told to pop the hood and learn the inner mechanics of my vehicle to manually open my charging port. More

The Camelback Hyundai maintenance department completed the oil change, tire rotation and software update promptly with zero issues. the oil change, tire rotation and software update promptly with zero issues. More