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Camelback Hyundai

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.3
1,032 Reviews
Here at Camelback Hyundai our mission is to provide our new family members with a Truly Exceptional experience! With an extensive inventory of New and Pre-Owned vehicles, award winning service departments, and many flexible financing options; we proudly help the whole Valley find their perfect car! Out team members work diligently to provide our valued customers with a seamless, enjoyable experience for everyone who visits one of our beautiful stores. We want customers for life!
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1500 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,032 reviews

May 12, 2026

I did not get clear communication about the issues with my car until it had already been at the dealership for 4 days and the manager called me. More

by Idontwanttoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia
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May 26, 2026 -

Camelback Hyundai responded

We appreciate all feedback regarding service communication and understand how important timely updates are when a vehicle is in the shop. Our team remains committed to keeping customers informed throughout the diagnostic and repair process so expectations remain clear. We value the opportunity to review concerns and continue improving the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.

May 11, 2026

It took five hours to do almost nothing to the car It always takes far longer than they estimate More

by anneguerrant
Recommend Dealer
No
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May 20, 2026 -

Camelback Hyundai responded

We value efficient service delivery and clear time expectations for every visit and remain focused on improving consistency in scheduling and completion times. We continue working to ensure accurate estimates and better communication throughout the service process. We would appreciate the opportunity to address concerns further and can be reached at Adam Altvater, our Service Director, at 480-863-9568.

May 11, 2026

Travis was very attentive to me as a customer and kept me up to date with times and any changes that may have occurred during the visit. Overall, he's just a great guy looking out for his customers in the be More

by JAMIECASSEUS2
Recommend Dealer
Yes
Employees Worked With
Travis
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May 20, 2026 -

Camelback Hyundai responded

We are excited to hear about your positive experience with our team. Having someone who stays attentive throughout your visit and keeps you informed about timing and any updates really makes a difference in customer care. It's wonderful to know that you felt looked after and received the kind of genuine service that focuses on your needs as a customer. Your feedback about receiving that level of personal attention means a great deal to us at Camelback Hyundai, and we're grateful you took the time to share your experience.

May 11, 2026

The most horrible experience with hyundai is with this service especially the manager Ishmael hes very rude and insensitive... More

by neanea101568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ishmael
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May 26, 2026 -

Camelback Hyundai responded

We appreciate all feedback regarding service experiences and understand how important it is for customers to be treated with professionalism and respect throughout every interaction. Our team remains committed to maintaining a high standard of customer care while ensuring concerns are heard and addressed appropriately. We value opportunities to review feedback internally so we can continue improving the overall service experience. We encourage further conversation with our Service Director, Adam Altvater, at 480-863-9568.

May 27, 2026 -

neanea101568 responded

None needed I'll never drive another Hyundai.... i was going to but I'm good!!!

May 11, 2026

Courtney is always polite and keeps me updated on the service while I’m waiting. More

by SCROGGINSTOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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May 20, 2026 -

Camelback Hyundai responded

We are elated to hear about your wonderful experience with our service team. It's fantastic to know that our staff member consistently provides polite and attentive care while keeping you informed throughout your visit. Clear communication during service appointments is something we value deeply, and we're thrilled that this approach has made your experience at Camelback Hyundai so positive. Your kind words about the courteous service and regular updates truly mean a lot to our team.

May 10, 2026

They suggested a bunch of work but didn't have photos, they had video but I didn't have time to watch More

by lexingtonvlair
Recommend Dealer
Yes
Employees Worked With
Rickey was great like always, they suggested a lot of work without pics, just video. And, personally I didn't want to watch the video.
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May 20, 2026 -

Camelback Hyundai responded

Thank you for taking the time to share your experience with us. We appreciate that you recognize the thoroughness of our service recommendations. We understand that time can be a constraint when reviewing detailed information about suggested work. Our team at Camelback Hyundai strives to provide comprehensive documentation to help you make informed decisions about your vehicle's maintenance needs. We're glad we could offer you video documentation as an alternative to photos, and we hope this format will be helpful for your future reference when you have the opportunity to review it.

May 09, 2026

Polite & courteous. Understand what I wanted. Responded immediately to follow up text. Lastly checked the vehicle setting in the car before I drove off. More

by MIKEALEON
Recommend Dealer
Yes
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May 19, 2026 -

Camelback Hyundai responded

We are ecstatic to hear about your wonderful experience at Camelback Hyundai! Your feedback about our team's respectful and considerate approach truly means the world to us. It's fantastic to know that we understood your needs perfectly and that our prompt communication via text made the process smooth for you. We're especially pleased that we took the time to ensure your vehicle settings were properly configured before you left our lot. Your satisfaction is our priority, and we're thrilled that we delivered the attentive service you deserved. Thank you for choosing us and for sharing your positive experience!

May 09, 2026

I'm very unsatisfied with the work in general. I feel like it was warranty work that did not generate revenue and I was treated as such. The engine malfunctioned less than 24 hours after the work More

by tmolchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xyz
Print
May 26, 2026 -

Camelback Hyundai responded

We are disappointed to hear about your recent experience and understand the importance of proper repairs and reliable vehicle performance, especially following service work. We would appreciate the opportunity to speak with you and better understand your concerns so we can work toward a resolution. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.

May 08, 2026

It was okay I really would like to leave it as I choose rated 5 More

by ADKING201458
Recommend Dealer
Yes
Employees Worked With
5
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May 19, 2026 -

Camelback Hyundai responded

We are thrilled to hear about your experience with us. Your honest feedback means a great deal to our team at Camelback Hyundai. We understand that every customer's journey is unique, and we appreciate you taking the time to share your thoughts. Your input helps us continue to provide quality service to all our customers. We're grateful for your business and look forward to serving you again in the future.

May 08, 2026

Professional, great customer service Rick was very knowledgeable professional and friendly. Rick explained the process and the wait time was not long. More

by marcus28625
Recommend Dealer
Yes
Employees Worked With
Rick E
Print
May 19, 2026 -

Camelback Hyundai responded

We are overjoyed to hear about your wonderful experience with our team. Your feedback about receiving excellent customer service and working with someone so knowledgeable and friendly truly means a lot to us. We're glad the entire process was explained clearly and that your wait time was reasonable. Thank you for taking the time to share your positive experience - it helps us know we're delivering the professional service our customers deserve.

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