Camelback Ford - Service Center

Stay Far Away Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing part Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing parts of my car from their car wash. When I asked them if they can replace the trim pieces at my expense, they instead superglued the trim pieces back on. Oil change light comes on within a few hundred miles of having oil changes done here. I've had an experience where my engine cover was left on my passenger seat. When I asked for a tech to put the cover back on the engine, I was told that I could do it myself because it just snaps back on. I had to pay for my leather to be conditioned immediately after that, and at my expense. Reported noise issues on my vehicle. Vehicle remained un-diagnosed for 16 days. When I asked why the diagnosis was taking so long, my service adviser told me that they've had cars there for over a month, and that this was normal. Mind you, I was paying for a rental car out-of-pocket for each and every day they had my vehicle. On day 16 I got a call to pick my car up, and that everything was fine. I had to ask them to look at my vehicle again twice for them to come back and tell me that the rear half of my vehicle was falling apart due to control arms cutting through the sub-frame of my vehicle. This after I just had front control arms done a few weeks prior at the same dealership, as well as new shocks and struts also a few weeks prior, and new axles a few months prior. After trading in my vehicle with them for another car, I had an issue with my transmission not working properly within the first day I had the car. Upon bringing the car back, I became the center of an argument between my salesman and his manager for bringing the car in on a Saturday when they were busy. The best part is that I had to take the car to another dealership to have it properly diagnosed, since they failed to catch the problems again. Also, there was damage to the vehicle that may or may not have been buffed out immediately before being shown to me. Upon picking up my vehicle from service for my transmission to be fixed, I noticed two feet of missing paint from the front bumper. Wayne, service manager at Camelback Ford Lincoln, told me to bring the car in on the following Monday and that he would have his collision center repair the damage free of charge. After dropping the vehicle off on Monday, I get a call from Wayne telling me he would not be sending my vehicle to the collision center, and that I would have to come pick it back up. To repair the vehicle properly, I must pay $1,450 to replace the bumper, grille, and grille insert. Nothing but a crack in the paint was noted in the pre-delivery inspection paperwork. Worse quality service than a Meineke or Midas, and for a much steeper price. Stay away. More

I was cheated. The service manager says they had a change in ownership, and the service contract I purchased for thousands only covered major failures, like a blown The service manager says they had a change in ownership, and the service contract I purchased for thousands only covered major failures, like a blown engine. I was originally told it covered routine maintenance for 6 years or 100,000 miles. He said the people who sold that policy misrepresented it, but the (supposed) new owners will not honor what I was told. As a result, 30,000 maintenance cost $600. Don't buy there. More

Awful service. There deceitful and will take you for your ca Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Had to pay $550 after I had it towed off their property, and the issue was still unresolved. A crook and horrible human being. More

very dissapointed I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me tim I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me time without my work van. When I got my van back I notice that my change was missing and other things were disturbed that were no where near the door lock that need to be replaced. So I guess my best advice would be take anything out of your car that you don't want stolen ,cause they will help them selves. TO SAY THE LEAST I WILL NOT BE BRINGING MY COMPANY VAN HERE FOR FLEET SERVICE I WILL FIND ANOTHER DEALERSHIP !!!! More

Worst Service Experience(s) of my Life My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the statu My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the status of my car on my own time. He also lied to me on several occasions and the dealership still owes me $70 that they refuse to do anything about. I even contacted Ford Customer Care and they tried to make the dealership DO THE RIGHT THING but they can't force them anymore than I can. Wayne Ferrin, the service manager, refused to even respond to me. Not only will I never go to a Van Tuyl/Berkshire Hathaway owned dealership ever again, Ford has lost a 20-year customer for life after owning 16 Ford vehicles. More