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79 Reviews of Camelback Ford - Service Center
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April 08, 2018
Good Service I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the customer. Even the recall which was released couple of weeks ago was completed. When I called the customer care initially they mentioned that recall will take half day etc etc but all my service, recall, paint protection everything done in the same visit and Titus helped to get this completed in one shot. Appreciate the help and especially thanks to Titus!! Only one thing I felt bit frustrating was the 4 hours wait time but in my case I think I had multiple services to be done so I am good. But I asked how much time it takes for the regular service and I was told that it takes 3 hours and better to drop and pick in 3 hours. I did not experience and maybe next time but I think this is one area that the dealership should look into and take appropriate action. More
by vinram
Employees Worked With
Titus Petty
Helpful March 22, 2018
Intermittant & new (to me) dealer Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEW Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEWARE of FIESTA! Anyway, Lincoln factory put me with Michael at Camelback. He handled the problem quickly and professionally. I was a great change. Don't hesitate to use Camelback service, and, I would guess, sales. More
by grnvett
Employees Worked With
Michael Vu
March 02, 2018
WORST SERVICE EXPERIENCE The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me we dont have a car for you so they took me to enterpise. I hade to wait at enterpise another 30 minutes because FORD rules is if you drive a ford we will rent you a ford. So no ford car was available . Just some one will explain what is the difrent if its ford or any other car. You think its done not yet...... One hour later I got A call SORRY WE DONT HAVE THE PART.....WE WILL SCHEDULE AGAIN. i relly dont know if to laugh or cry. More
by david caspi
Employees Worked With
Natasha Feagins
March 01, 2018
30 min oil change turned into 4 hours Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just an oil change. This is unacceptable. There were a few recalls that they said they would fix but after over 4 hours of waiting and nothing got done, it was time to leave. When asked why make an appointment if it is going to take 4 hours, the response was, "The only reason for the appointment is to ensure it will be done that day." This is a first for me!!! Never again. A new dealership will soon have our business. More
by juliesaul
Employees Worked With
Josh Brooks
February 25, 2018
Service Area First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have dealt with him for 3 years and would want any other. Josh, please accept my apologies and I would love to keep you as my service rep for my new vehicle. He is the best. More
by ROSEANNE R JUAREZ
Employees Worked With
Josh Brooks
February 12, 2018
First Oil Change I recently took my truck in for the first oil change and was scheduled with Charlie Shepherd. He was wonderful! The service area was very busy but h I recently took my truck in for the first oil change and was scheduled with Charlie Shepherd. He was wonderful! The service area was very busy but he acted like I was the only customer there. He asked questions so that he was able to provide the best service for me, and recommended services that I would need in the future. When I told him that it was difficult to get the truck in due to my work schedule he let me know that I could bring it in after work and receive a loaner to get to work. During this service period he checked in several times to make sure I was doing ok and to let me know how the service was progressing. Overall, it was a very good experience. I will definitely be coming back for my service needs and would absolutely recommend this to my friends. More
by Brenda 07
Employees Worked With
Charlie Shepherd
February 04, 2018
excellent service My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next m My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next morning and was able to get it repaired so I could pick it up for the long drive home. I was impressed by their level of customer service!! More
by Stephanie
Employees Worked With
Josh Brooks
January 26, 2018
First timer Although I am in town only temporarily, I needed to have a warning light checked by a dealer. Camelback was very helpful , investigated the issue and Although I am in town only temporarily, I needed to have a warning light checked by a dealer. Camelback was very helpful , investigated the issue and eventually waived the normal diagnosis fee because they could not find any issue and the warming had not been kept by the vehicle computers. Very friendly and professional. More
by Oldie
Employees Worked With
Michael Vu
January 23, 2018
Calling they're service a joke would be a compliment!! Pulled in into service and was not greeted at all, after waiting, I walked in & was ask Imediately, " Do you have an appointment" . The service manag Pulled in into service and was not greeted at all, after waiting, I walked in & was ask Imediately, " Do you have an appointment" . The service manager said they wouldn't be able to see my car, which is under warranty, " For a week or so" went to Bell Ford and they helped me Imediately. Camelback Fords reputation proceeds itself, ITS A JOKE!! More
by USMC COMBAT VET
Employees Worked With
SERVICE MANAGER
January 21, 2018
excellent srevice all the staff members were very professional and courteous, from the receptionist who took my call to the service advisor who was very knowledgeable. all the staff members were very professional and courteous, from the receptionist who took my call to the service advisor who was very knowledgeable. the communication was great and the car was service with no hassles. I would definitely recommend this dealership. More
by thatboykle
Employees Worked With
jeff polk, Natasha Feagins
