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Camelback Ford
Phoenix, AZ
999 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 999 reviews
October 04, 2010
My experience with this dealer has been for providing periodic routine service for my 2006 Lincoln LS. They honor the lifetime oil/filter change agreement I had with Scottsdale Lincoln Mercury, where I b periodic routine service for my 2006 Lincoln LS. They honor the lifetime oil/filter change agreement I had with Scottsdale Lincoln Mercury, where I bought it. Camelback Ford, Lincoln, Mercury took over that business when they closed. My Lincoln LS now has about 36,000 miles on it, and it has never needed any repairs other than routine maintenance, so my experience with this dealer has only involved routing service. They have always been very friendly and prompt, and they informed me when my cabin filter was dirty. They have always returned my car in a clean and ready condition, except for once when the odometer had been changed to metric readout, which they quickly fixed. My only complaints are minor, like leaving my radio tuned to a crap music station and leaving the A/C set to -40°... adjustments I can immediately correct. More
by R.LeBlanc
Employees Worked With
Mike Perreault
Helpful September 11, 2010
Our overall experience was great! The pricing was fair, Our overall experience was great! The pricing was fair, and in the end our interest rate and payment came back even lower than expected. The peopl Our overall experience was great! The pricing was fair, and in the end our interest rate and payment came back even lower than expected. The people were great to work with, and made the experience enjoyable. There was no hassling back and forth of numbers, etc. We weren`t there for hours while being jerked around. It was the easiest transition that I have ever had. More
by jimmorr
Employees Worked With
Mike, Jeffrey, and Krista
September 06, 2010
There simple THE BEST thank you Troy for makeing my daughter smile and for the good service.Thats why i give them this rating.From the time we walk in we liked how they treat us and the way we make the daughter smile and for the good service.Thats why i give them this rating.From the time we walk in we liked how they treat us and the way we make the deal Troy was there for us.So next time ill be there and is going to be soon so once again Thank you More
by chame
Employees Worked With
Troy
August 17, 2010
I could go on and on of how times have been so hard lately, but we all know the story. So, to make that part short, I had to sell my 2007 paid for Truck which was a tough one for me to do, but it gave lately, but we all know the story. So, to make that part short, I had to sell my 2007 paid for Truck which was a tough one for me to do, but it gave me enough to get caught up on just living and enough to start looking for another vehicle. After selling my truck, I thought that it would be awhile before I would be driving another vehicle the way my truck was to me. But, that all changed when I walked into Camelback Ford Used Car Department. My friend had called earlier and was told for us to come down and ask for Kevin. Once there and when Kevin walked up to us wearing an Ol' Country Straw Hat with a Smile Bigger than Texas and knowing that smile was coming from within, I knew and felt then that there was something about this place that gave me a safe, honest and trustworthy feeling. After buying a truck that day and driving it for most of the day, I just didn't like it, it wasn't what I expected, feeling like I had made a huge mistake and thinking I had lost all the money I had left to buy it, I was devasted. I went back to CB Ford and explained my situation starting with Kevin to Jorge then to the Director Josh Bleckler. It took a couple of days to find me something I liked, cause I can be a complicated lady sometimes, I've been told!! I was treated with such respect and kindness from just not Kevn, Josh & Jorge, but also Anthony & Jay in the Finacial Department and some other employees, Mike, etc. that I had gotten to know in conversation. You All Are Awesome, Thanks for turning a difficult situation in my life into a Fun and Positive one!!! The vehicle I ended up with was more than what I would of imagined, a Jeep Chrkee, never thought I'd like nothing else but a truck, but I love my Jeep!! More
by sadie63
Employees Worked With
Josh Bleckler, Kevin Roby, Jorge M., Anthony & Jay
August 16, 2010
A lot of personal effort to take good care of the Customer is evident on the part of everyone that I have been in contact with so far. Each staff member seems very knowledgeable about his or her Customer is evident on the part of everyone that I have been in contact with so far. Each staff member seems very knowledgeable about his or her job. Convenient location. Everyone seems to have a purpose and seems to be efficient. More
by Craig Milum
Employees Worked With
5
August 16, 2010
purchased 2011 5.0 mustang last july, they offered good trade in value with my 2005 mustang, salesman and financing dept was nice and friendly, only problem was, about APR, they offered this and singed the trade in value with my 2005 mustang, salesman and financing dept was nice and friendly, only problem was, about APR, they offered this and singed the contract and then after a week they called me to sign a newer contract with higher APR. More
by kosavixen
Employees Worked With
juan, todd
August 16, 2010
the low ratings were for their disorganization and lack of professionalism.i was never sure whom i was actually dealing with--people were always scurrying around, i was not greeted promptly. [this was arou of professionalism.i was never sure whom i was actually dealing with--people were always scurrying around, i was not greeted promptly. [this was around july 2010]. i was buying a new 2011 mustang gt, not yet on the lot. brock did give me a loaner car to use, which was a positive thing. i never was able to tell which wheels it was to have, -when it arrived, i didn't like it's wheels, but they were no help in getting the ones i liked,other than to sell me them for $1700. more. alan did not tell me the cost of my financing,which i later found out was $3000. in 2003, i bought a new bmw from the bmw dealer right down the street , and this ford group seemed like amateurs compared to the bmw dealership. i do love my new mustang gt , however-a great car ! More
by relardo
Employees Worked With
brock[mgr].nick[sales],alan[business office]
August 14, 2010
It all starts when I needed a pick up truck. I started my search at Camelback Ford. i found a truck that was OK and started negotiating. we got down to a fair price and agreed to a few repairs to the used tr search at Camelback Ford. i found a truck that was OK and started negotiating. we got down to a fair price and agreed to a few repairs to the used truck plus a full tank of gas. I was told it would be ready the next day (Monday) and that they need a check to hold it. I stupidly wrote them a check for the full amount and left feeling good. Monday around 1 pm I call my salesman Mark Davis on his cell. I get no answer. I figure he is busy with a customer. I try again 30 minutes latter no answer again. I decide almost anyone could tell me my truck was ready. I call the sales desk and ask if my truck is ready. They tell me i need to talk to Paul Hendrix. They transfer me and I am hang up on. So I try again and get the same person tell him what happened. He say he will put me on hold and get Paul on the line and transfer me then. He hung up on me then. I called again and got the same person asked for a manager. He gave the phone to Josh. I told josh what was going on and he told me he would call me when he had information. I waited about 2 hours and at 4 pm I call back and ask for Josh the manager. about 10 minutes on hold later he comes on the line. I ask him if my truck is ready. He tells me he never talked to me and has no idea who I am. I assure him that he is who I talk to before (I recognized his voice). He told me i was wrong and hung up. I called back and he answered. I was mad now and told him so. I told him what had happened so far and that I just wanted to know if the car I have payed for was ready. He told me it wasn't. I asked who I should talk to tomorrow when I ask the same question. He said to talk to him (Josh), my salesman (Mark Davis) or their service manager (Paul Hendrix). Tuesday I try Marks cell at about 1 pm and he answers. I ask him if my truck is ready. He tells me he doesn't know but will find out and call me back. An hour later with no word and I call him back. NO answer. Three call to his cell later I call the sales desk (2:30 ish)and Mark answers. I ask if my truck is ready he says no it still needs to go though their 151 point safety inspection. I figure safety is good so i ask when it will be ready. He say they should finish it in the morning. Wednesday I call Marks about 12 pm and no answer. I call the sales desk and someone picks up and hangs up immediately. I call back and get the same treatment. I take a few minutes to calm down and try their service department. I get an answer and ask to talk to Paul. He says he will transfer me. The line ring and goes to a voice mail I leave a message asking to be called back with information on my truck. after about a 20 minutes wait he call me back and tells me my car has not even started. He tells me it was a trade in and that the upfront deal isn't finalized yet. I ask him what happens from here he tells me he has no idea but he will find out for me. he calls me back an hour latter and tells me that the financing department should have the upfront deal done Thursday and if they do he should be able to have it done at latest Friday. Friday about 2 pm I call Mark's cell he answers. I ask about my truck he tells me it is ready. I come down and examine the truck and find that only 1 of 3 things we agreed to have repaired where done. He gets flustered and starts apologizing. He says he will make sure that it gets done today and that I can pick it up Saturday. He then leads me into the office and asks if I will do the paperwork today to save time tomorrow. I agree and finish most of the paperwork and leave. Saturday I come down at about 3 pm. I tracked down Mark and he tells me he checked it himself and everything is done. I check it over and the repairs where done. He ask me to park it in a spot and come in to finish everything up. Then I notice that the tank is on E. When I go inside i ask him about my tank of gas. He says if it's not in the truck now there is nothing he can do for me. I ask to talk to a Manager. He leads me to an office and I talk to Josh again. Josh tells me that there is no money in the deal for gas and that I am out of luck. I ask if he is willing to loss future business over $30 worth of gas. He says YES. So I leave the office and go to get my temp tags and leave. I am standing in the showroom looking angry and am asked by another costumer what is wrong. I start telling them the story from the beginning and about 3 minutes into it Josh comes out of his office and starts yelling at me. Telling me if I am going to talk to other costumers I need to leave. I tell him I want to leave but needed my temp tags first. He rudely shoos the other costumer away and runs to the financing office to try and hurry the process along. When he gets the tags he comes out with me puts them on and waits until I have turned out of the parking lot before he goes back in. I have had a few bad experiences buying cars but never had one this bad before. update Kevin Miller the Director of Marketing contacted me and took care of the issue of the gas. I feel a bit better about our treatment now. More
by michael.linn
Employees Worked With
Mark Davis, Josh manger
July 01, 2010
I was attempting to trade in my 99 Ford Expedition for something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" told "JIM" "Show her the Escalade we have in the back lot"..long story short this vehicle was traded in by another customer and it had not even been "checked out" by this dealership but they were trying to "sell" it to me as my financing had already been approved. I waited for 2 weeks to be told every other day that "the truck is not ready yet"..finally, after waiting 12 days I was told that they were not able to give me the Escalade as the original owners "deal" hadn't gone thru after all. I'm leaving bits and pieces out that led me todays incident, as you can imagine after waiting all this time to be told "you need to pick another vehicle".They didnt have another vehicle that I wanted so I asked for my down payment back and my keys to my original truck that I had "traded in". The salesman Jim told me I had to provide him with the cc that was used in order for them to refund my money,..i split the payment on two cards. I had one card with me and it was swiped and the money refunded. The second card was brought back to them later on as I needed to pick it up from my husband. When I returned to the dealership i gave the cc to Jim who in turn took it to a female that was sitting in a nearby office. I had been at this dealership that day since 11:30 that morning, it is now 3:30pm. After waiting 15 minutes, i asked Jim when will my card be "swiped" so that I can leave. He said he didnt know as the female in the office was "busy" and as soon as she had time she would do it. I asked him if he could please ask her approximately how long as i had somewhere to be at 4:00pm. He again said, "I don't know" and it seemed as soon as I decided we weren't going to make a deal, he became very "irritated" with me. I decided to walk over to this female as I could see her from where I was and she was literally sitting there talking to another employee. I excused myself as I approached her and I said, "Do you know when you are going to be able to"swipe" my card, it should only take a minute"..she said "when i'm ready"..i asked again and said," i have been here since 11:30 this morning, can you just give me a time frame, 10 minutes, 15 minutes, 1 hr?.she again said, "when i'm ready"..i asked a third time, "i understand but i really need to be somewhere soon and it will only take you 2 minutes, please"..at this point she just rudely tuned me out, so i said,"i'm asking a f....n simple question, how long?..At this point this male comes out at me and screams, "get the xxxx out of here, and go sit your xxx down, don't curse at my staff"...i lost my temper at this point and told him, "give me my f....n money and I will leave"..he replied, "get the xxxx out of my store or I'll have you removed, call 911"..i again said, "give me my money and i will leave, go ahead and call 911, you have my money and you've had it since 061910"..he continued to curse at me, telling me to "shut the xxxx up", "go sit your xxx down" and "get the xxxx out of here"..he immediately took my cc and "swiped" it as i'm waiting for the police to arrive and then says to me very calmly, "can i get your signature on this refund receipt" which of course i signed and then he says "thank you" as if nothing happenned. I can't explain how humiliating this was and how shocked I was that this "manager" was speaking to a customer like this...i am filing a suit against them for 1. selling me a car that wasn't theirs to sell, 2.stringing me along for 2 weeks 3.Verbal abuse in front of approximately 5-7 staff members...i will NEVER recommend this dealership..Also,I didn't get the "male"s name so I called them once I got home to ask his position and his name, and suddenly not one salesperson, manager, director would give me this information.... More
by Julieh
Employees Worked With
Jim Diercks, Josh, Jay, Finance Mgr.-Would not give his name
May 04, 2010
I RECENTLY PURCHASED A VEHICLE FROM CAMELBACK FORD.I WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED ALL MY QUESTIONS AND WAS VERY HELPFUL TO MY FAMILY.THE CAR WAS PERFECT AND EVERYTHING WAS DONE TO MY LIKING.THE EXPERIENCE WAS A PLEASENT ONE AND MR BECKLER AND THE STAFF WERE RESPONSIBLE FOR ALL OF THIS.I WILL BE PURCHASING MORE CARS FROM THIS DEALERSHIP AND I WILL TELL ALL FAMILY AND FRIENDS TO DO THE SAME.THANK YOU VERY MUCH FOR WHAT COULD OF BEEN A HEADACHE BUT WASNT.THANK YOU VERY MUCH More
by POISONTILE
Employees Worked With
JOSH BECKLER
