Camelback Ford

The only reason I am giving this experience a 3 is because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee i because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee in Service was AMAZING!! But my great experience ended there. I dropped off my car after work around 4:30pm (mind you they close at 6pm) and was advised over the phone that they will have a shuttle available to take me home. I wait over an hour and finally someone offers to take me home. This poor Porter didn't know what he was doing. He said to me "the shuttle guy is supposed to come down and check if anyone else needs a ride before he leaves for the day, but I guess didn't today". To my surprise I was at least grateful to get a ride home, but I think that an explanation or an apology would have been great before I got in the car with this random Porter. Day 2: I get a call from Aimee in service, that morning around 9am about the repairs needed on my car. The price was MUCH more than I anticipated. I asked if trading in my vehicle would be an option since I was driving a Mustang and a more practical family vehicle will be needed in my near future since I have a little one on the way. Aimee eagerly said that she would have someone in sales call me. I expressed to her that since this is my only car I needed to act fast and either tell her to fix my car or I will need to be driving off in a new vehicle that evening. Around 2pm I still had not heard from a salesman. I called Aimee and she had someone call me right away. Mike in new car sales called me and was very nice. He gathered some information from me and said he would run some numbers and see if the financing was even feasible (since that was my main concern). About an hour later I had an Alex Padilla (I think that was his name) call me from used car sales. He said that Mike is busy and since I am interested in a used car he sent me to Alex. Alex is the cliche used car salesman from as soon as he said "hello". Saying phrases like "how can I get you in the door" or "how soon can you come down" along with the typical ambiguous responses when you ask a specific yes or no question. It didn't seem like he knew my situation or even what Mike and I had spoke about. I was immediately turned off. I called Aimee after I got off the phone with Alex and said that there is no way that my personality and his will work. She was very polite and said that when I come down after work she will personally walk me over and make sure I get put with a great salesman. I get there and she walks me over and introduces me to Peter. Peter is very nice and liked to chat. I don't feel that he completely listened to my wants, but was a great breath of fresh air from Alex's high pressure personality. Peter and I didn't find a car that fit my needs. I found one SUV that I liked in their sister company in North Scottsdale, but didn't have the time or the energy to wait to see it. I asked Peter if the financing is ok, because that was my main concern and he said that they would have to see what my trade in is worth. I was surprised because I have been talking to them on the phone since 9am that morning and my car has been there for over 24 hours. The evening was getting late so I said I just want my car back (it was still driveable) and you can run all the numbers and call me tomorrow morning with the details. He was very polite and said he would call me in the morning. I went back to Aimee in service (now 5:30pm) and told her that I just want my car back. She said give me a few min so I can have them put the center counsel back together. About 15 min later she comes back and says that all the tech's have left for the day and that they can't put the car back together. Luckily by this point I was not surprised. Aimee did act fast and got me into a loaner car for the night. Day 3: Morning comes and goes and no word from Camelback Ford. I leave a message for Aimee and see if my car has been put back together. She returns my call and it has been completed. She asked if I found a car, I said no, but Peter was supposed to call me this morning and I never heard from him. I think that my word got out there, because in the next hour I got 5 calls from Camelback! I am at work and I just received call after call apologizing for my experience. I appreciated that they may have felt bad or based on the reviews that I have seen this is probably something that they are used to. I got a call from Mike in new car sales apologizing for passing my off the day before, I got a call from Brian his manager confirming an appointment that I have with Mike for the following day (which we had never scheduled), I got a call from Scott in finance assuring me that I am "good to go", I then got a call from Brock the manager of used car sales pretty much saying "we screwed up and we want to make it up to you". He seemed nice, but I had about had it. I went in today to pay my $100 diagnosis fee (which I don't even want to go on about that) and asked for my keys. I drove my mustang straight to another dealership and purchased a wonderful vehicle. After 3 days of straight xx from Camelback Ford, I was in and out of a dealership where I was treated with respect, with a great deal on a car in less than 3 hours. Morale of the story is Aimee you were great and if it wasn't for you I am sure my sanity would have been completely lost. More

Let's see, where do I start? My wife and I were looking to get into a larger vehicle for my family of five, and we wanted to trade in her 2003 mazda 6. I had an idea I might have to trade in my 2008 Kia Ri to get into a larger vehicle for my family of five, and we wanted to trade in her 2003 mazda 6. I had an idea I might have to trade in my 2008 Kia Rio LX(manual), because I had more equity built up in that vehicle than she did in her mazda. I went down there to look at a 07 Mazda 5, and 07 Kia Rio LX(manual) they had on the lot. When I got there about a 1/2 hour later, the Kia was already under contract. So, Jordan, my sales person went looking around for something that would work for me. We could not find any manuals that would work for me, so finally we decided on a 06 Kia Spectra(auto)Keep in mind they wouldn't let me drive it because it had a cracked windshield. Anyway, we were kept there until about 10:15 signing. About a week goes by before I call Jordan to find out who we were financed through, and of course I needed to come down to the dealership to re-sign papers, and pick up the Kia which I have yet to set a foot in(Granted, that is my fault. I assumed it would be similar to an '05 Spectra I had owned a few years prior). They had us re-sign, gave us a gas card, and we stopped to get gas. I found out there that the front end was damaged, like someone ran the car into a pole or beam hard enough to break the headlight,and crack the fender. I went back to ask them about it, and they said to schedule an appt with service to see if they can "touch-up" the fender. Anyway, I finally get to drive the car home, and my god, what a horrible xxx! It rattled, made awful noises over 60, alignment was atrocious, and changed gears at about 5000 rpms, and not very smooth at that. So, as soon as I got home I called Jordan, and told him I didn't want the car anymore, and wanted to cancel the contract that was still sitting on the guys desk. He said I would need to talk to finance, and so I did. About 4 people, 10 messages, and Not 1 call back, I had to finally contact Jordan again, and he told me, oh it was just financed yesterday. I'm thinking to myself, what a joke! I called them almost a week prior to get this stupid thing cancelled, and get my other car back. Needless to say, to make a very long, and drawn out process short, I had to buy my other car back. What a F****N joke! I will never go to this Customer Service-Less dealership ever again, and I will make it my life's goal to make sure nobody I know does either! More

I was absolutely amazed with these guys. They gave me a great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommo great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommodating and just all around super people. We even bought the recommended service plan (which I don't usually go for) because they were willing to work with the payment terms and it can be cancelled at any time with a refund of unused portion of the service plan. We bought a 2011 Mustang GT; their Mustang expert (Mike) was just fantastic - very knowledgeable and helpful and I very much appreciated the time he put in even after the deal was done. More

This was the absolute worst experience buying a used car that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 ti that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 times what was going to happen with the difference. He responded each time that the dealership was going to take care of it. We signed our finance papers after spending more than 5 hours in that place. Our 5 year old was with us and was very unruley. None of has had dinner (9:30pm) and we were rushed through the signing process and were not gvien copies of the contract to take home. I returned the next day to pick the car up, it wasn't ready for delivery since it was so late the night we signed. When I looked over the contract I reaized they added the $2800.00 from what we were short on the trade into the new loan! I told Gabe that he said they were going to take care of it and he answered me that they did - it was part of my new loan. After spending another 2 hours arguing back and forth over this, they finally agreed to remove it. Also, the visor needed to be fixed and Gabe told us on the Monday we picked the car out that the part would be in on Tuesday. When we went back on Tuesday there was no part. He then told me it was in on Thursday - I went back down and still no part. Finally on Friday the part really was in and they fixed it, but it took three trips down to Camelback Lincoln Mercury before the part really was in. Why keep telling me that the part was there when it reall wasn't is beyond me! Finance also didn't know what was going on. We have now signed our third contract for this car because of mistakes made. Buying a car is stressful enough once, but we have been forced to purchase the same vehicle three times in one week! This place gives a new meaning to the words sleazy used car salesman. I would walk and take public transportation before I ever bought from Camelback Lincoln Mercury again! Gabe said our financial guy would be in the office on Tuesday - we bought the car on Monday - however on Tuesday the finance guy was off. Gabe then said the gentleman from finance would be there Thursday, but the same thing happened on Thursday - he was off. I have bought at least 20 cars in my life - and by far, this was the absolute worst experience I have ever had. No car in the world is worth the headaches and stress we put up with this week. Buying the extended warranty was also a problem. On Monday we supposedly bought the gold plan, but on Tuesday it changed to the silver. On Thursday the paperwork said it was the gold, but then on Friday it was back to the silver. Finally after I said I didn't want any extended warranty it turned back into the gold plan again! It felt like I was playng the shell game. Guess where the warranty is?!? I hope this car lasts us a very long time because I dread the day I have to walk into another dealership. More

It took almost 3 hours to negotiate a deal. When I picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me with the car. I was MOST unhappy. Brian Hennesy was terrific when they finally sent someone to help me with the electronics. He was very courteous and knowledgable. The rest of Camamback could take a lesson from him. More

The experience of purchasing my MKX Lincoln from this dealership was truly the best car-buying experience of my life. The Salesman and Vehicle Technology Specialists were outstanding in the delivery of dealership was truly the best car-buying experience of my life. The Salesman and Vehicle Technology Specialists were outstanding in the delivery of the vehicle. They educated me on the technology of the vehicle in terms that I could understand and use to enjoy 100% of my new vehicle's functions. More

Horrible, I Went in there about 2 weeks ago to look at a 2001 cobra that i saw them advertising online. I called before i went in and they said they still had the car and to come by and look at it. When i g 2001 cobra that i saw them advertising online. I called before i went in and they said they still had the car and to come by and look at it. When i got there they started telling me that they couldnt sell the car because it didnt have catalytic converters on it and it wasnt street legal, so they started trying to sell me something completely different that i didnt even want. My girlfriends grandmother has an address in casa grande, so when they found that out they were able to sell the cobra because in casa grande you dont have to go through the emissions process. so we went to go look at the cobra i test drove it, and it was a bad xxx car supercharged and all. We go back to the dealership and we start with the financing part of the deal. He told me that i wouldnt hear anything until the next day, so he said for me to put down a $100 holding fee so no one could buy the car. I put down the holding fee and he assured me that if they werent able to finance that they would refund my $100 dollars. 1,2,3,4 days go by before i hear a xxxx thing and they finally tell me that they cant finance me because the car is to old, but then he tries to get me to buy a 2010 v6 mustang which i didnt want. He told me my $100 dollars would be mailed out, 1 week went by and i hadn'd recieved the money yet, so i called up there. He told me the financing guys just reversed the charge, so i checked my account and not a xxxx dime was in there from them. He then told me he was gonna get on the financing people about it, and now were here another week gone by without receiving my money. It's been over 2 weeks now since the deal fell through, so stay away from this place the people there are nothing but jokes and scam artists. More

Mike Kildoo was my salesman, he was my sales man; he made me feel at ease and very confortable he is a great addition to Camelback Ford. Robert Gallion was the man that came to our hosue to show us how to u me feel at ease and very confortable he is a great addition to Camelback Ford. Robert Gallion was the man that came to our hosue to show us how to use our new truck. We where very pleased with his ability to show us the tricks and gadgets with our new vehicle. More

I got a good deal on a car, but it isn't the deal that is the icing on the cake really. It's the service... - The purchase was far more drawn out than it needed to be (did it really... really need to be the icing on the cake really. It's the service... - The purchase was far more drawn out than it needed to be (did it really... really need to be a 9am-4pm drawn out hoopla?) - The sales pitch for the extended warranty in the "signing the papers" office made me wanted to pluck my eyes out with tweezers. - We had a get a car in a color other than our first choice because ordering one in our color choice would have been too hard is the impression I go. - NO ONE seems to communicate with anyone. It's like they do not have email, meetings or interoffice communications. They called us to ask if we were going to pay for our vehicle AFTER we already paid for it. This left a rather stale impression. - As long as you give them a 110% positive review on the email you get sent they do not care about anything. This made me feel awful and even a little bribed. I am regretting purchasing a vehicle here right now. I truly, truly wish we went to Honda, Toyota or even Chevy. I feel like our car is not what we truly wanted and we felt pressured due to rebates and incentives. Quite frankly, I did not care about those and just wanted to be 100% happy with our car because we are going to have it a LONG time which I cannot honestly say we are. Oh, and did I fail to mention how a lot of the employees backtalk other dealerships? This is not very professional in my opinion. Even after dropping a considerable sum of money on a car we still have to pay for a rental car when ours is in the shop. They regularly say they will issue us a dealer car with a dealer plate--but never do. While we are "happy" it is a sentence that goes something like this... "I am happy... BUT..." and it shouldn't have to include the other half. This was a huge purchase for us and one in which there should be no "but" in a sentence. From this point forward, we are going to go to another Ford dealership for service. I do not care even if it is a long drive or I have to wait in metal chairs. Also, they do not sell the Ford extended warranty (ESP), they sell a plan called MPP which is owned by their dealership (hint: more of a profit for them). The MPP is also more difficult for other Ford dealers to access. Additionally, the ESP plan (even the PREMIUM plan) costs $1000 less amounting to $50 less a month if financed. It also covers MORE with MORE mileage. Hmmm. Hard choice about canceling the MPP and going with the ESP at another dealership. Gosh, I had to debate that one (hint: sarcasm)... I am so sick of their sales pitches, shiny shoes, ties and bad/above me attitudes. I wanted to feel our money was appreciated and I cannot say it was. I just wish we were in a position to trade our car in at another dealership. Hey... I heard Showcase and Courtesy offer donuts and lids for their coffee--Ford does not. Just saying. More