Camelback Ford

Thank you for the great deal. Service was good. Sales Thank you for the great deal. Service was good. Sales was excellent, and made sure I was understanding what I was getting into. Ford has impressed Thank you for the great deal. Service was good. Sales was excellent, and made sure I was understanding what I was getting into. Ford has impressed me in the last two years. Previous Toyota Customer. Switching over to ford, and considering purchasing Ford Stock. More

1. On November 12, 2011, between 6-8:30 p.m., Mr. 1. On November 12, 2011, between 6-8:30 p.m., Mr. Adrian-Lopez negotiated an arrangement with Jason Agular and Scott Cocuzza for a new Ford Expedition 1. On November 12, 2011, between 6-8:30 p.m., Mr. Adrian-Lopez negotiated an arrangement with Jason Agular and Scott Cocuzza for a new Ford Expedition. 2. The contract included the trade in of his old vehicle. The new vehicle was to have a Ford Extended Warranty, and monthly payments of $500.20 each month, beginning on 12/17/11, for 72 months. Mr. Adrian-Lopez made it clear that he lived in New Mexico, and that he was only in town for a show. 3. At the time of execution of the contract, Mr. Adrian-Lopez requested a copy of the signed contract, and the warranty, but neither of these documents was provided to him. He was told the documents could not be provided because the “finance office was closed.”and that they would be mailed. 4. The only thing that was provided was a temporary registration and license plate. Mr. Adrian-Lopez did not notice until later that the temporary registration and license was for a used Lincoln Navigator. 5. On Monday, November 14, 2011, before leaving for New Mexico, Mr. Adrian-Lopez again went to Camelback Ford, and once again asked for copies of the papers he had signed, and a copy of the warranty. He was then told that it was “not policy” to supply paper work to customer right after signing, but he was promised that the papers would be sent via Federal Express. 6. On November 15, 2011, Mr. Adrian-Lopez noticed that the temporary license and registration were for a used Lincoln Navigator. He called and was told that he would be sent the correct temporary registration and license. When the temporary registration did arrive, although it did not properly record Mr. Adrian-Lopez’s name. 7. Also on November 15, 2011, Mr. Adrian-Lopez received a copy of unsigned paper work, which appeared to be a purported contract. The terms of the contract were not as negotiated, and did not have any signatures: A. The copy of the deal was an unsigned dealer copy; B. Instead of reflecting the original negotiated terms, ($500.20 for 72 months with Ford Extended Warranty), it contained terms of $630.00 for 76 month and a service agreement allegedly purchased for $2,500.00. Since a copy of the service agreement was never provided, it is not clear whether this is in fact a warranty. Since Mr. Adrian-Lopez lives in New Mexico, any warranty that requires him to bring the car to Phoenix for servicing would be useless (and for this reason, this is not what had been negotiated). 8. Mr. Adrian-Lopez immediately called and was told in a very rude manner that there is nothing he could do about it. He asked if he would have to get an attorney, and was told by Susan, in the finance department, that since he used the word attorney, she would be hanging up on him. 9. He then called Scott Cocuzza, still hoping that there had just been a simple mistake. When Mr. Cocuzza did not return his call, he called the general manager of Camelback Ford and left a message, explaining the situation. He also did not return the phone call. 10. During the next week, Mr. Adrian-Lopez called Mr. Cocuzza several times and left messages. Mr. Cocuzza once again did not return any of the calls. 11. On November 30, 2011, I personally called Camelback Ford, and Mr. Cocuzza happened to answer the phone. He stated that he had attempted to call Mr. Adrian-Lopez, but that his calls were not being returned. I told him that I would like to come to Camelback Ford and see the original contract that Mr. Adrian-Lopez signed. He stated that this was fine, and promised to return my call that day and let me know what time we could come on December 1, 2011. 12. On November 30, 2011 Mr. Cocuzza left a message on Mr. Adrian-Lopez’s home phone in New Mexico (which he did not get until he returned to New Mexico). The message stated that he (Mr. Cocuzza) was out of town. This does not appear to have been true, since he was there when I called the same day. 13. Mr. Cocuzza did not call me back, and I went with Mr. Adrian Lopez to Camelback Ford the following morning. Mr. Cocuzza told me that he did not actually have the original contract after all, and that it had been sent to the bank. He could not produce even a signed copy of the contract for us to review. 14. Mr. Cocuzza then stated that he would agree to get back Mr. Adrian-Lopez’s trade in vehicle, and that we could rescind the sale. We all agreed that Mr. Adrian Lopez would return on Monday to return the new vehicle, and take back his vehicle. We all made it clear to Mr. Cocuzza that Mr. Adrian-Lopez needed to return to New Mexico on Monday, and must have his vehicle back by then. We were assured that this would be “no problem.” I gave Mr. Cocuzza my card, and, Mr. Adrian-Lopez’s card, and asked him to call us if there were any problems at all. 15. We received no call from Mr. Cocuzza (except as specifically stated in this letter). 16. On Saturday, December 3, 2011, Mr. Adrian-Lopez called to make sure his trade in vehicle had been located. Once again, his call was not returned. 17. On Sunday, December 4, 2011, Mr. Adrian-Lopez received an incoming call from Camelback Ford, but there was no voice mail. He called back and spoke with Mr. Cocuzza. Mr. Cocuzza once again claimed that he had been trying to call and that he had left messages. This is entirely inaccurate. He called neither me, nor Mr. Adrian-Lopez (other than the one hang up call referred to in this paragraph). Mr. Cocuzza stated that he had the vehicle, and that he would call to give him a time to exchange vehicles. He did not, once again, call. 18. On Monday, December 5, 2011, Mr. Scott Markman, Mr. Adrian-Lopez’s friend, went to Camelback Ford to speak with Mr. Cocuzza regarding these ongoing problems. He was told to wait. A person named “Brock” told Mr. Markman that they did not have the vehicle after all, and that it would “hopefully” be there on Wednesday. Mr. Markman once again told him that he had to leave that day to return to New Mexico. Brock had no information regarding why the vehicle was not produced, and that he was just “relaying a message.” Mr. Markman indicated that Mr. Adrian-Lopez would not be back in Phoenix again until the end of January, and that would be the next time that the exchange could be done. Once again, Mr. Cocuzza was asked to call. As of today, he has not called back. 19. On Thursday, December 8, 2011, Mr. Adrian-Lopez called the direct number for Scott Cocuzza (602.850.9004) and left a message. As of today, Mr. Cocuzza has still not produced the original documents as requested (or even a signed copy of the contract), has not provided a copy of the warranty that was requested, has not produced the old vehicle to effectuate the rescission of the contract as agreed, has not returned phone calls to avoid litigation and resolve this matter, and appears intent on perpetrating a fraud by implementing a contract entirely different than what was agreed to. Since Mr. Adrian-Lopez’s credit still shows the loan improperly initiated at Camelback Ford, he is not able to purchase another vehicle until this is resolved. Therefore, he has no choice but to continue to use the vehicle, which is the subject of this dispute. Since Mr. Cocuzza still refuses to produce the traded in vehicle, or even return phone calls, it appears impossible to effectuate a rescission of the sale. Therefore, the only remedy appears to be for you to produce a contract consistent with the parties’ agreements: $500.20 per month for 72 months, which price includes the extended warranty (and no requirement that any service be done in Arizona). More

Jason was very professional and helpful in finding the perfect vehicle for my everyday needs. Dealership overall was nice and pleasant to work with. I would recommend this dealership to friends and fami perfect vehicle for my everyday needs. Dealership overall was nice and pleasant to work with. I would recommend this dealership to friends and family. Thank You. More

Nice and Friendly Staff, As good as buying a new car can be. Very Knowledgable about the cars. Clean Facilities. Can't wait to buy another Ford when it is time be. Very Knowledgable about the cars. Clean Facilities. Can't wait to buy another Ford when it is time More

These guys sold me a car that is unsafe to drive (broken front struts and motor mounts) citing the Arizona Lemon Law 15 Day/500 Mile warranty as reason for me to not worry about any needed repairs because a front struts and motor mounts) citing the Arizona Lemon Law 15 Day/500 Mile warranty as reason for me to not worry about any needed repairs because any needed repairs would be taken care of under this law. 48 hours later, informing the sales rep, finance guy, sales manager and service tech of the needed repairs they all said OH Yeah, not to worry those repairs will be taken care of, schedule an appointment with our service department and just bring your car back. After they had my vehicle back for two days the sales manager calles me up and says they wont fix anything because "THIS WAS A BUDGET VALUE SALE, WE WONT BE FIXING ANYTHING, THAT LAW, THE LEMON LAW DOES NOT APPLY TO YOU" Attempting to go over Brads head and talk to his boss, I am told 3 days later by BRAD that his boss, Jason, wont ever return my calls because "he does not talk to customers" They have refused to do any repairs of any kind. When I attempted to pick up my vehicle on Saturday they conveniently had lost my keys keeping me waiting there for 2.25 hours while they searched and searched. the lot attendent then told me he would have to cut me new keys on Monday and bring me my car. He did do that. I am now filing complaints with any and all resources available to me to take action against these guys. Be very cautious about buying from them, they are afterall "used car salesmen". More

My experience with Camelback Ford Lincoln Mercury has been the best I have encountered. The friendly atmostphere, the warm and sincere greetings and the professional yet efficiency style of service shown been the best I have encountered. The friendly atmostphere, the warm and sincere greetings and the professional yet efficiency style of service shown me from everyone there was so welcomed especially after getting off work. I was offered coffee, tea, water, buns. The tea is great without sugar or milk. I felt each person I encountered made me feel like I was special and royalty, even the receptionist with the beautiful face and smile. I can not emphasize enough how comfortable Mike, Scott and Charlie made me feel. I am also grateful that after I left with my brand new car I knew that the team at Camelback would still be there for me if and when I need them. Thank you so much Troy, Scott, Mike and Charlie, May Godd bless you all for being the beautiful people you are. Sherry Ellen Dodd RN BS BSN PHN CCHP More

To whomm it may concern; Michael Kildoo, Scott Cocuzza, To whomm it may concern; Michael Kildoo, Scott Cocuzza, and Christ Agnos made purchasing a vehicle a very pleasant experience. I would purchase ano To whomm it may concern; Michael Kildoo, Scott Cocuzza, and Christ Agnos made purchasing a vehicle a very pleasant experience. I would purchase another vehicle from Camelback Ford again. More

Well Went to came al ivied for more information regaring to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain m to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain me how sink it works.so finally she show up to our house and I believed they are two lady's they work there so they send one her name is Tara and she wasn't very polite and try to hook up whith my husband and try to flirt whith him and my son .they should check people's backgrounds before hire them so they don't put a bad reputation on a good car dealer.and this people work at VTS department at camelbackford so every body be carfuell when those peolpe come to your house and try to mess up whith your family they shoulld be working in a different place.but beside that sale people and manager and service people they Are very high educated and good maners.. More

I needed a vechile to tow behind my motorhome. Scott checked his computer for available vechiles to fit my desires. He found one in Payson, and had it sent down to Phoenix. Jason took care of my paper checked his computer for available vechiles to fit my desires. He found one in Payson, and had it sent down to Phoenix. Jason took care of my paperwork, and was very frendly to deal with. All in all, my purchase was very enjoyable. More

Jason was very professional and personable,he listened to OUR needs and worked with us,jason together with the leasing manager accomadated our needs and we happily drove away our new focus in a matter of a c OUR needs and worked with us,jason together with the leasing manager accomadated our needs and we happily drove away our new focus in a matter of a couple hours. Thank you very much, i would recommend to anyone, go to camelback ford and deal with Jason Auglay he is first class, congratulations Jason on your first child and all the best to you and your family. Thank You Willie & Sandy More