Camelback Ford

Poor Service Department I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I finally inquired as to the status of my car only to find out they had not not touched it. To say this is poor is an understatement. More

RUN FROM THIS DEALER .... REALLY YOU SHOULD RUN! ! ! Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy Nick was very knowledgeable and overall an excellent salesman. When we were checking out Nic Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy Nick was very knowledgeable and overall an excellent salesman. When we were checking out Nick said "we have changed our policy and will mail you your owners manual and spare key". It is now 13 days later and nothing. I've spoken with Nick several times and he perpetuated the lie. So today I got Kenny on the phone, one of their customer service managers. He admitted that they lost the key and manual and that "they would have someone in my area next week to build me a key". He also talked over the top of me and would not listen. And then offered to give me a lunch coupon. What an insult. My first Lincoln was purchased from Sanderson Lincoln on Bell road in Phoenix and they have WORLD CLASS customer service. Save yourself a nightmare DO NOT BUY FROM CAMELBACK LINCOLN. More

Typical car dealer stuck in time. Was called by dealership to look at a car that was really not for sale or to drive, waste of time. I guess they feel if the customer is there, they ca Was called by dealership to look at a car that was really not for sale or to drive, waste of time. I guess they feel if the customer is there, they can sell them something else. More

Do not go here unless you want to be lied to I worked with Scott Collins, this guy is a habitual liar. From when my car would be done to "you will get a certificate for oil changes" to "I'll make I worked with Scott Collins, this guy is a habitual liar. From when my car would be done to "you will get a certificate for oil changes" to "I'll make sure you have a full tank of gas" to the price of the car. DO NOT WASTe YOUR TIME OR MONEY I wanted the car for my wife and spent so much time there (the dealership did not honor there 2 hour guarantee listed on there website) I ended up just buying the vehicle against my better judgment, we really should have just left after seeing another customer yell at a different sales person and walk out. The experience after the purchase was even worse. We were told the car needed to be detailed and Scott would pick up the car the next day at my work. He never showed and I Had to call him. He picked up the car the next day knowing we had plans on taking it to san diego in a couple days. This "detail" lasted 8 days (we later found out it needed to be serviced, seriously an 8 day service.) I had to take my car to san diego which is a small sedan not the SUV we just traded in or bought. He told me and my wife diffent things through the process (lies) and when I finally got the car he told me "we didn't even get to check everything out because you were rushing me." Keep in mind these guys had already cashed a check from me and offered nothing, to make things right. I kept reminding him I left a key he told my wife he put it on the key chain (lie) dropped of the car. No key on the keychain or full tank of gas like promised, and the xm radio which the car was advertised with doesn't work. An 8 day service and the radio wasnt checked. I had to go back to the dealer 50 miles from home to pick up the key that Scott told me he would drop off at my work after "forgetting it" (told my wife it was on the key ring.) Scott told my wife he would leave it at the front Im glad o had my wife call the front desk before i drove out cause guess what he never left it. Scott Collins is a joke of a human being and if a man is defined by his word he is not much. The management knows of this and won't take a call I won't go back but if anyone asks about camelback ford I will tell them Never ever do business with them. More

Great customer service at Camelback Ford Lincoln I never knew car shopping could be stress free. I had a great experience with Michael Galindo. He was very helpful and demonstrated a high level of I never knew car shopping could be stress free. I had a great experience with Michael Galindo. He was very helpful and demonstrated a high level of professionalism. He answered all of my questions and went above and beyond to ensure that I received the best deal possible and a monthly payment that was feasible for me. I would definitely recommend family and friends to this dealership. I'm very HAPPY with my 2014 Ford Escape. More

Thorough Job done at Camelback Ford Lincoln The "check engine light" came on, so I called the service department for an appointment. I was promptly given an appointment and took in my car. Jay The "check engine light" came on, so I called the service department for an appointment. I was promptly given an appointment and took in my car. Jay explained the various, probable causes and told me he would telephone me as soon as the cause was found. Later he did call and to let me know it was just the sensor that needed replacing...much to my relief. The sensor had to be ordered and would be arriving the following day at 11 am. and that my car would be ready at 1 pm. They went ahead and inspected my battery, brake linings and tire tread at no charge. True to their word, the car was ready for me the the next day at 1 pm. I can always count on Camelback Ford to fix my car problems efficiently and promptly. More

Never dealt with a worse dealership! Never dealt with a worse dealership! My husband made an offer on a new truck. Salesman & sales manager agreed to the price. While waiting for our pa Never dealt with a worse dealership! My husband made an offer on a new truck. Salesman & sales manager agreed to the price. While waiting for our paperwork, the salesman came out to say they needed $2000.00 more. Wish there was a lower rating that 1 star, because they don't deserve even one! Avoid this dealership like the plague! More

Great Experience Having credit issues I had been reluctant to look into purchasing a vehicle. Kelly and Matt did not judge and got me approved and out the door faster Having credit issues I had been reluctant to look into purchasing a vehicle. Kelly and Matt did not judge and got me approved and out the door faster than any prior vehicle purchase. Answered all questions. Would definitely recommend Camelback Ford, Kelly and Matt. They have gained a customer for life. More

Had a full tune up done at a small local shop. With in 2 days my old school bronco is running horrible. Returned to the local shop and was basically told to pound sand. Luckily, a friend recommended Krist days my old school bronco is running horrible. Returned to the local shop and was basically told to pound sand. Luckily, a friend recommended Krista at Camelback Ford. Not only was the problem diagnosed ( simple timing fix.) it was repaired in very short fashion and at a GREAT price. Chip took 15 minutes to show me the problem and actually explained how it works. My faith in using a dealership has been restored! Thank you so much Krista and Chip, you are awesome and have earned my future business as well as recommendations! More

Andrew was able to find the exact car I was looking for at the price I was hoping for. I had a great experience that I am sharing with all of my family and friends. at the price I was hoping for. I had a great experience that I am sharing with all of my family and friends. More