Camelback Ford

Liers and do not care about their customers stay away! Bought a used car and next day broke down.. Left me stranded.. They said they would send a tow truck but kept me waiting for hours.. Finall stay away! Bought a used car and next day broke down.. Left me stranded.. They said they would send a tow truck but kept me waiting for hours.. Finally got to the dealership and come to find out another couple just had their car towed their on their own due to the fact the car they bought the night before broke down as well.. They would not exchange vehicles nor give met trade back... All we are to these crooks are a number, just a sale... Please do your self a favor.... Go somewhere else!! Period.. They did nothing for me nor the couple who had their car towed in.... More

Great Dealership and super sales staff!!! It was a pleasure working with Eric Gardos. He was very informative and not overwhelming. He showed us just what we were hoping for and gave us all th It was a pleasure working with Eric Gardos. He was very informative and not overwhelming. He showed us just what we were hoping for and gave us all the pros and cons of the truck. I could not have been happier with Camelback Ford and look for to working with them again. I would recommend Eric G highly More

LIED TO Bought a 2014 Ford Focus, the salesman told me it was a 2015 at first. I didn't find out it was a 2014 until I bought insurance for it and gave them a Bought a 2014 Ford Focus, the salesman told me it was a 2015 at first. I didn't find out it was a 2014 until I bought insurance for it and gave them a VIN number. The finance manager, Molly, was trying to negotiate getting me 0 down on the phone, like I was told I qualified for. I could tell the deal wasn't for sure, so when I questioned her she said, "It's absolutely a done deal." A week later I am called back in and told I need to put $500 down or give the car back. Avoid this dealership at all costs! I won't even return for service here! More

Service Department overcharges on parts I just happen to call the parts department to check on what a part was on my recent service bill. To my surprise, I found out that the service depart I just happen to call the parts department to check on what a part was on my recent service bill. To my surprise, I found out that the service department had charged be 28% more for the part than if I have bought it over the counter. It's already ridiculous how much they charge for parts (usually a 300% markup) without having to find out they gouged when they did the service. Not to further mention they charged me $58 dollars for shop supplies and hazardous waste. I'd like to see a breakdown of what that might be for other than for lining the pockets of the owners. I recommend you take your ford service elsewhere. More

Amazing Experience! Great Experience! Got the Job Done! When my husband and I walked into Camelback Ford in early December, I wasn't sure I would be leaving with a new car. Poor credit, on the job 2 months, When my husband and I walked into Camelback Ford in early December, I wasn't sure I would be leaving with a new car. Poor credit, on the job 2 months, and not sure I could have a down payment. I new I could not take just any vehicle, but I had been driving my mom's car for 3 months and really wanted to get it back to her. I did not leave with a vehicle that day. In the midst of starting all the paperwork on a 2006 Jeep Liberty 4x4 I was told they could not take my check because my account was too new with the bank. I was a little disappointed and confused over the entire situation. Our salesman Juan, who had only been there for about a month, was just as confused as we were. We left him our phone numbers and walked out the door. Before the week was over Juan called and said his General Manager wants to see us. We agreed to go in the following Saturday. I was a little hesitant to go through the process all over again. It was actually very irritating. But when they showed me the vehicle they were working to get me into I was willing to see where it would take us. It was a 2011 Jeep Liberty, fully loaded with leather seats. It was a limited edition. With everything going against me I almost cried when the Finance Office came out and said they had been on the phone and worked a deal with the bank and got us approved! I left that evening in my Jeep Liberty! Dustin, Juan, Courtney, Jason, and all the rest! We love you! Thanks for recognizing us when we come back in to take care of the maintenance items such as fixing the broken window, and fixing the alignment! My husband and I were so pleased with the service, we sent our son-in-law in the see Juan and he also bought a car a week later! They got THE JOB DONE! More

Truly Excellent, Personal, and Outright Awesome Experience! Excellent service provided during the entire experience, especially by Estevan Gonzalez & Scott Collins. They really took the time to make sure my 5 y Excellent service provided during the entire experience, especially by Estevan Gonzalez & Scott Collins. They really took the time to make sure my 5 year old was comfortable during the entire process. Too many good things to fit into this review. A big thanks to Estevan & Scott for the no pressure approach. Sincerely, John and Family More

VERY BAD SERVICE! Very bad service! Yesterday I called Camelback Ford looking for a used car they had in their Auto Trader ad. The person I talked to was one of their m Very bad service! Yesterday I called Camelback Ford looking for a used car they had in their Auto Trader ad. The person I talked to was one of their managers Dennis Segatto. Mr Sagatto lied to me by telling me the car was still in inventory when it was sold two days before. He invited me to come down and see the car, knowing all along the car was sold. I would have thought the days of having to lie to customers to get them to come to the car lot were over. But not at Camelback Ford and not with Dennis Segatto. When car guys lie to customers in order to get them to come to the lot it only makes the client mad. The chance of their LAME salespeople selling you the car you don't want are slim. THERE ARE MANY FORD DEALERS IN PHOENIX, PICK ONE AND YOU WILL GET BETTER SERVICE THEN CAMELBACK FORD. thanks More

Poor Service Department I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I finally inquired as to the status of my car only to find out they had not not touched it. To say this is poor is an understatement. More