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Camelback Ford
Phoenix, AZ
1,119 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,119 reviews
January 21, 2017
Any issues I had have been rectified I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it. More
by dplante67
Employees Worked With
Matt, Gabe, Natasha
December 29, 2016
Slow customer service I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another car. I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another car. I found a car at Camelback Ford and emailed them at 9am this morning to get a total Price. After about 3 hours I did get a final price. I was thinking to myself it it takes that long just to get a total how long will it take to buy the car. I'm in sales and service myself and it should not take more than a few min. They just did not act like they wanted to sell a car today. More
by Magic*10
Employees Worked With
Rick Silverman Camelback Ford-Lincoln Internet Division 602-850-9090
December 24, 2016
Excellent service and experience Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendl Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally pleased. I understand they are under new management with a focus on a positive customer experience. They definitely provided this. I called the night before coming in to share what I was looking for and when I arrived the salesperson had done all the research and came prepared to give me all available options. Worked to have exactly the car o wanted shipped in overnight! Deal with one person the entire time and will be going forward based on their model. Special shout out of appreciation to Nick and Bill. Thanks so much :) More
by Happy buyer
Employees Worked With
Nick; Bull
November 11, 2016
They found what no one else could and fixed it right After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I took the car back to Sanderson Lincoln and they told me that I didn't know how to work the power windows and they couldn't find anything else wrong with the car and didn't even try. They would take the car over night and return it the next day with the same issues. I was able to contact Lincoln Concierge and told them what was going on and after that, I was told by Sanderson Management that they no longer wanted my business and to never come back for service or to buy another car. I was finally directed to Camelback Lincoln Service and they not only saw the SERVICE BULLETINS connected to the VIN # of my car that would have corrected the turn signal and power window malfunctions but were also able to find and correct the rattling noise that was a broken connector for the entire center control system for the a/c and radio. They replaced the entire thing and POOF, problem solved. I was called by my service advisor Rodger at Camelback Lincoln Service and informed of the progress that they were making and updated on work done as it was being performed and really appreciated being kept informed along the way. I would definitely recommend them as a servicing dealership and will take my car there from now on as well as buy my next Lincoln from them. More
by enclave never again
Employees Worked With
Rodger Watson
October 06, 2016
Contract Change & Lack Of Communication I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was t I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was told I would know financing by Monday the 19th. I never heard back from them. I called over and over. I left messages that were unreturned. I spoke to people who said they check into it and call me right back. This went on for two weeks. I finally receive a call on Thursday the 29th. I was told I had a different interest rate with almost a $50 a month higher payment than agreed upon. I said no this is not what I agreed to. They continued to try and get me to sign off on a new interest rate and payment. Having a friend in finance I know I didn't have to accept this. Bullying people into taking something other than what was agreed on is shady business practice, You can't change the conditions of a signed contract. I was able to get my trade in vehicle back and void the sale. My trade in was missing the dash mat. Thomas Coggins the finance person said he would mail me a $50.00 check so I could replace it. Also the sales director Michael McKenna phoned me the next day trying to get me back down there saying it was a mistake that my contract never should of been voided because it was a done deal. More bullying and I said no the deal they were giving me is not what I signed on the contract. I then told him how my dash mat was missing. He promised to order me a new one. Even send me pictures so he ordered the right one I had. It is now one week later and he has not returned my calls or my emails and I have not received a check or a dash mat. More
by FourB
Employees Worked With
Peter ?, Thomas Coggins. Michael McKenna via phone
September 26, 2016
very dissapointed I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me tim I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me time without my work van. When I got my van back I notice that my change was missing and other things were disturbed that were no where near the door lock that need to be replaced. So I guess my best advice would be take anything out of your car that you don't want stolen ,cause they will help them selves. TO SAY THE LEAST I WILL NOT BE BRINGING MY COMPANY VAN HERE FOR FLEET SERVICE I WILL FIND ANOTHER DEALERSHIP !!!! More
by BigT1007
Employees Worked With
Josh Brooks
September 15, 2016
Worst Service Experience(s) of my Life My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the statu My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the status of my car on my own time. He also lied to me on several occasions and the dealership still owes me $70 that they refuse to do anything about. I even contacted Ford Customer Care and they tried to make the dealership DO THE RIGHT THING but they can't force them anymore than I can. Wayne Ferrin, the service manager, refused to even respond to me. Not only will I never go to a Van Tuyl/Berkshire Hathaway owned dealership ever again, Ford has lost a 20-year customer for life after owning 16 Ford vehicles. More
by Charlie Lindstrom
Employees Worked With
Wayne Ferrin, Erik Hernandez, Anne Montoya, Brad Lane
August 05, 2016
Excellent customer service I just bought a new Fusion from Camelback Ford, the process was stellar from the moment I walked in. Everyone was friendly and listened to my needs. I I just bought a new Fusion from Camelback Ford, the process was stellar from the moment I walked in. Everyone was friendly and listened to my needs. I was most impressed with the finance department. My finance manager, Thomas Coggins was excellent. He was friendly and more importantly valued my time as a customer. I literally was done signing for my new car in about 20 minutes. He was organized and efficient at his job. If you want excellent service and to be valued as a customer Camelback Ford is the place to go. More
by Cjteacher
Employees Worked With
Thomas Coggins
June 24, 2016
Got me the car wanted Went to other dealers and wanted to sell me a truck I did not want. Rudi and Mike at camelback got me what I wanted at the price we agreed to over the Went to other dealers and wanted to sell me a truck I did not want. Rudi and Mike at camelback got me what I wanted at the price we agreed to over the phone and also gave e me fair value on my trade in. More
by Bob in chandler
Employees Worked With
Mike Jameson, rudi
June 08, 2016
New sale If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share h If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share his lunch with me. When my wife buys a new vehicle, I'm going directly to this guy. More
by Ford f150gs
Employees Worked With
Rudi
