Camelback Ford
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Good Service I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the customer. Even the recall which was released couple of weeks ago was completed. When I called the customer care initially they mentioned that recall will take half day etc etc but all my service, recall, paint protection everything done in the same visit and Titus helped to get this completed in one shot. Appreciate the help and especially thanks to Titus!! Only one thing I felt bit frustrating was the 4 hours wait time but in my case I think I had multiple services to be done so I am good. But I asked how much time it takes for the regular service and I was told that it takes 3 hours and better to drop and pick in 3 hours. I did not experience and maybe next time but I think this is one area that the dealership should look into and take appropriate action. More
Intermittant & new (to me) dealer Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEW Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEWARE of FIESTA! Anyway, Lincoln factory put me with Michael at Camelback. He handled the problem quickly and professionally. I was a great change. Don't hesitate to use Camelback service, and, I would guess, sales. More
Great salesman (Jason) and great Finance person.. My 2017 Explorer (previous dealer loaner vehicle) was not properly checked out prior to putting it on the sales lot. Rear bucket seats (motorized) do My 2017 Explorer (previous dealer loaner vehicle) was not properly checked out prior to putting it on the sales lot. Rear bucket seats (motorized) don’t work? No manuals in vehicle. Dealer is correcting.. More
WORST SERVICE EXPERIENCE The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me we dont have a car for you so they took me to enterpise. I hade to wait at enterpise another 30 minutes because FORD rules is if you drive a ford we will rent you a ford. So no ford car was available . Just some one will explain what is the difrent if its ford or any other car. You think its done not yet...... One hour later I got A call SORRY WE DONT HAVE THE PART.....WE WILL SCHEDULE AGAIN. i relly dont know if to laugh or cry. More
Amazing Experience I went in looking for a used F 150 and I ended up buying a new f 150 Sport 4x4. I was very please with our sales person Miguel Gonzalez. He never made I went in looking for a used F 150 and I ended up buying a new f 150 Sport 4x4. I was very please with our sales person Miguel Gonzalez. He never made us feel pressured and was very patient with all our questions and concerns. I am not an easy customer and they all did a great job. Miguel was able to get us approved something we had difficulty at other dealerships and we couldn’t be happier with him. I highly reccommend you asking for him. He’s the most patient guy in the world and knows his stuff. Overall the paperwork did take almost a full day but on their defense they happened to be very busy closing deals that day. They were as efficient as they could be. Will be coming back in the future. More
Quick and painless In my search for a 2008 F150 platinum with very specific options I decided to get on TrueCar. Within minutes of sending out my search criteria I was I In my search for a 2008 F150 platinum with very specific options I decided to get on TrueCar. Within minutes of sending out my search criteria I was Inundated with calls. Rudy with camelback ford sent me a text telling me he had what I needed. I told him to call me which he did. The rest is history. We made a deal over the phone. They gave me a very competitive price. The next day I went down and picked up my new vehicle. No pressure, no bs, good people. More
30 min oil change turned into 4 hours Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just an oil change. This is unacceptable. There were a few recalls that they said they would fix but after over 4 hours of waiting and nothing got done, it was time to leave. When asked why make an appointment if it is going to take 4 hours, the response was, "The only reason for the appointment is to ensure it will be done that day." This is a first for me!!! Never again. A new dealership will soon have our business. More
Camelback Ford Sales and Service Camelback Ford is an awesome dealership. The employees are friendly not hounding you and they will do all they can to get their customers the best dea Camelback Ford is an awesome dealership. The employees are friendly not hounding you and they will do all they can to get their customers the best deal. Their personalities makes you feel like they have known you forever. They are like one big happy family. You leave there feeling good that you did business with them. The Service team is also as awesome as the Sales people. Very informative down to the point. Thank you Camelback Ford for giving such great service . More
Service Area First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have dealt with him for 3 years and would want any other. Josh, please accept my apologies and I would love to keep you as my service rep for my new vehicle. He is the best. More
Excellent Great experience and nothing more to say. Everyone was helpful and nice. Visited the area more than one one time. Each time everyone was considerate a Great experience and nothing more to say. Everyone was helpful and nice. Visited the area more than one one time. Each time everyone was considerate and helpful. More