Camelback Ford

Excellent customer service, he is always willing to find the best deal, , we’ve already bought from him 5 cars. the best deal, , we’ve already bought from him 5 cars. More

I do not recommend Camelback Ford for service. While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for someth While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for something that needed done 2 days after my purchase. Upon I arrival I was “greeted” by a lady named Sandy who promptly looked at her computer and said in a rude tone, “You’re with Henry! Two desks down! She had no one in front of her, she clearly could’ve helped or at the least been a little nicer. I went two desks down and stood behind a customer at Henry’s desk who had a little bit of an issue going on, I stood there for 20 mins past my appt time all the while there were zero customers at the desk to the left or right of Henry. I don’t know the girl on the end, she looked as though she may have been at lunch. However the two in the middle Angie and Sandy had ZERO customers at their desks. They were answering phone calls but not so many that they couldn’t help a fellow coworker instead of letting me stand there for 20 minutes. An older lady walked in and said “Hello Sandy, I’m and then stated her name and again a a rude tone says you’re with so and so and pointed to the desk to the right of me. This is NOT how you treat customers. Ok maybe the ladies in the middle aren’t service writers, I have no idea, but they did have access to who we were and most likely could have checked us in, it was not cool standing there for 20 minutes behind a frustrated customer. I’ve been to other service departments and have never had this kind of service. All the service writers and receptionists worked together to make it a good experience. Walking in here from the get go you felt like you were a problem and bothering them.. The absolute ONLY thing that made it bearable was the sales department spoke with me and another customer waiting had a nice conversation with me and he also agreed there needs to be something done. I spoke with Herb who came up to me and he was super nice and let me know that they don’t want me to have a negative experience. Well, I did. There were things I got emailed about and had to call to have them explain why I got emailed for stuff. This wasn’t explained when I checked out. I ordered floor mats for my vehicle and had them delivered to a different service department at a different Ford dealer closer to my home and when they came in I went to pick them up and was treated like a real person and not a number and they had only 2 people working and were on the phones. Yet they put their customer on hold and greeted me and asked what I needed and took care of it. Highly unlikely I will make the drive to camelback service center ever again or recommend Camelback Ford service center to anyone. I also asked about the air in my tires as they were on 30 and it says should be 36 but was told 30 is ok for Az. Never got air. Was also told that most likely my oil life indicator would still stay at 9 percent because that just happens even after a change. I wish I could remember the guy who told me that because he’s wrong mines been fine since the oil change. Don’t go here if you want to be treated more than just a number. More

Very efficient and willing to look for the best interest of the customer. Brett handled our deal exceptionally. of the customer. Brett handled our deal exceptionally. More

Francisco went above and beyond to find the perfect truck and deal for me! Congratulations on having great sales man & great service overall !! and deal for me! Congratulations on having great sales man & great service overall !! More

Despite 7. 9 % with an over 800 credit score and no rear floor Mats I am sure my sales guy and finance guy did their best. 9 % with an over 800 credit score and no rear floor Mats I am sure my sales guy and finance guy did their best. More

My experience at Camelback Ford was absolutely amazing. I was able to take delivery of my tesla and left happy the same day. My salesperson Wesley helped me understand how to setup the car and get my profi I was able to take delivery of my tesla and left happy the same day. My salesperson Wesley helped me understand how to setup the car and get my profile with tesla. I can't recommend them enough. More

Wesley was my guy! I personally knew him, this was my first car from the dealership & his first sale all went smooth you can always rely on Wesley to respond and follow I personally knew him, this was my first car from the dealership & his first sale all went smooth you can always rely on Wesley to respond and follow up! I love the jeep rubicon wrangler 5/5 More

Francisco was a wonderful man to work with. Stayed on top of things and worked very hard to make sure we were able to walk away with a new car and a deal we could be happy with. We highly recom Stayed on top of things and worked very hard to make sure we were able to walk away with a new car and a deal we could be happy with. We highly recommend Francisco to anyone looking for a car. More

Came into the dealership overwhelmed because the car buying process is, well, just that. Westley was helpful and very knowledgeable, had made the experience easy and definitely less stressful than it wa buying process is, well, just that. Westley was helpful and very knowledgeable, had made the experience easy and definitely less stressful than it was going in. More

Helpful during sales process. Josh was polite and followed up with us to see if all was good. Happy with the experieince. Josh was polite and followed up with us to see if all was good. Happy with the experieince. More