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Camelback Ford
Phoenix, AZ
1,116 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,116 reviews
October 26, 2018
Overall very good experience Our sales person is very knowledgeable about his products, very friendly, worked to get us the best deal possible. I know his mane objective is to sel Our sales person is very knowledgeable about his products, very friendly, worked to get us the best deal possible. I know his mane objective is to sell us a SUV but he did it with attention to detail and hard work. More
by Trimman
Employees Worked With
Herb Jernukian, Tony Evasco, Eric Steffes, Sabeur Abidi
October 24, 2018
Camelback Ford Good experience. Eric was professional, listened well to my needs, and his candor and honesty was refreshing. I appreciated the follow up service as w Good experience. Eric was professional, listened well to my needs, and his candor and honesty was refreshing. I appreciated the follow up service as well. More
by Beefstew22
Employees Worked With
Eric Steffes
October 23, 2018
Pleasant experience This will be my 2nd purchase from Eric, this year. He is very knowledgeable of Ford vehicles and is like a true friend when you speak to him, rather This will be my 2nd purchase from Eric, this year. He is very knowledgeable of Ford vehicles and is like a true friend when you speak to him, rather than being a pushy salesman. Eric is a true Salesperson who understands who the customer is. His approach is very calm and gives no pressure to purchase the vehicle. He is not the type of salesperson who does not care about the customer after the sale is done. He has reached out to me and see how I like my new truck. He did not have to do this with me but, it shows he truly cares about the customer. I greatly appreciate that. I will come to Eric for my next vehicle and recommend anyone to him. Keep up the good work Eric! More
by Dharmesh.ahir
Employees Worked With
Herb Jernukian, Eric Steffes, Sabeur Abidi
October 23, 2018
Bought a new vehicle The employees that helped us went to the extreme to make sure we were well taken care of. Our sales reps and finance reps took the time to go over and The employees that helped us went to the extreme to make sure we were well taken care of. Our sales reps and finance reps took the time to go over and review all of our paper work. Salid, Sabir and another tall sales guy whose name I forgot definitely made our visit well worth it. More
by jamesrc_05
Employees Worked With
Sabeur Abidi, Salif Doumbia
October 22, 2018
Excellent people to deal with! The dealership is a excellent one to buy a Ford. They work with you on price and make the experience a happy one! And the service department is great. The dealership is a excellent one to buy a Ford. They work with you on price and make the experience a happy one! And the service department is great. Very helpful! More
by motorhead
Employees Worked With
Jacob Stokes, Natasha Feagins, Elvis Bittner, Sabeur Abidi
October 15, 2018
Best buying experience!!! Would like to say thank you to camel back Ford for the best buying experience Rick Kenworth the manager awesome guy tells you like it is doesn't sugar Would like to say thank you to camel back Ford for the best buying experience Rick Kenworth the manager awesome guy tells you like it is doesn't sugar coat anything my sells guy Francisco Moreno please see him awesome to work with Blake my finance manager no pressure easy and fast they are military veteran friendly so please all my current former military please see these guys if your buying and the biggest thanks for helping fresh out of a bk when Earnhardt Larry Miller couldn't help these by guys did if they had 10 starts these guys nailed it More
by Jchappell
October 14, 2018
Service Department Misses the Mark The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. Both powdered creamer and sugar were empty and no water bottles. Powdered creamer is awful, but the container being empty, the sugar being empty, and the fridge that probably is intended to hold bottled water being empty, tells me the customer coffee center is not being restocked or maintained properly. This is not acceptable for any dealership, much less Lincoln. My real beef was that I was charged over $100 to deodorize the AC on a brand new Lincoln in for its very first service. When I brought the car in I told the service writer there was a foul moldy odor coming from the AC, he told me it was a $109 service, and I did sign the service agreement, but I honestly did not expect to pay it. After all, this is a brand new Lincoln, barely weeks old, and the AC smells bad, so it should not be a customer responsibility, at least not the first time. My 2017 MKZ purchased from another Phoenix Lincoln dealer had the same issue and that dealer performed the same service without fee, so I was stunned that it was actually charged on this one. If a brand new Lincoln has foul smelling AC in the first few weeks on the road, that should not be the customer paying, and a different Phoenix dealer has no problem fixing it when they sell a new car. I told the cashier I did not want to pay for this service, but he insisted that I had agreed to the charge and Camelback had performed the service, so he refused to make any adjustment. I told him directly that I would pay the $109 but if I did, I would never return. I used those exact words -- I would not ever return if I had to pay that fee. He did not consult a manager, but decided on his own it was better for Camelback Lincoln to charge me and let a 50 year old with 30 more years of car buying ahead to walk out the door over $109 service. I do not believe it was unreasonable to expect not-moldy-smelling AC during the first two months of owning a new Lincoln, nor do I believe it is unreasonable to expect deodorizing to be complimentary when the foul smell starts so soon after taking delivery. There are other Lincoln dealers in the Valley, and they offer much better service after the sale than this one. More
by Chadwickaz
Employees Worked With
Herb Jernukian
October 12, 2018
Great Experience Edgar was awesome to deal with he knows his stuff and gave a really fair price on a new mustang. He’s really easy to get a hold of and made the enti Edgar was awesome to deal with he knows his stuff and gave a really fair price on a new mustang. He’s really easy to get a hold of and made the entire process smooth More
by Rvoykin1
Employees Worked With
Herb Jernukian, Edgar Pernalete, Cody Jokerst
October 12, 2018
30 Experience I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leavi I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leaving with a car detail, and full tank of gas. I appreciate the services offered to me. More
by Jerseygirl
Employees Worked With
Eric Steffes
October 11, 2018
Excellent experience all around! Started the buying process through USAA, as they offer a discount. (It's not a huge discount, but it also includes lots of other little things, like Started the buying process through USAA, as they offer a discount. (It's not a huge discount, but it also includes lots of other little things, like maximums on what a dealer can charge you for certain things, etc.). When I hit that button, I was innundated by calls, voicemails, emails and texts from 7 dealerships! It was very overwhelming. Eric Steffes at Camelback sent me one email and one text the next day. When I explained that I was just gathering info and was being hounded by all these dealerships, he was very understanding. He sympathized, and then told me exactly what he had that met my specifications. No upsell, no pressue, just "here is what I have and this is the price." Considering most dealership won't give you exact pricing without you coming in to the dealership, I was impressed - and relieved. I liked the vehicle, texted with him with a few questions about the vehicle and set up a test drive. When I arrived fo rhte test drive, both Eric and the vehicle were ready and waiting for me. He answered all my questions, and I decided to purchase the car. I had to go back to work, so I filled out the credit app, they valued my trade inand I went back to work. I was in and out in 35 inutes. I returned to the dealership after work, and once again, everything was ready to go. The vehicle was ready, and the paperwork just needed to be signed. Blake, the F & I manager was great. We went through the paperwork for the vehicle purchase, my trade in and everything. When we go to the extended warranty part - Blake did exactly what any good salesperson does - he did his best pitch. He answered my questions, and pressed the issue. When I declined, he pressed again, but respectfully. I declined again, and he did some finagaling along with the sales manager and GM of the dealershp to get me the warranty at a price I could live with. I honestly feel that I got a great deal on the vehicle AND the warranty. Delivery was a breeze, and Eric even helped me move stuff from my trade in to the new vehicle. All in all, I would definately recommend Camelback Ford to purcahse a vehicle. They were 100% professional, and respectful of my time and budget! More
by MadWoman70
Employees Worked With
Eric Steffes, Blake Lichty
