Camelback Ford

Stolen Floor Mats Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and it was there all day. I picked it up late afternoon and the car had been washed. Next morning as I was getting things in order, I noticed my rear seat floor mats were gone!!! I drove back to see service writer, Jessi Tays at Camelback Ford to go get my floor mats. Jessi went to go look for them, returning and telling me they were not there. I told him someone stole my mats and they need to be replaced. I also told him, these mats are cloth mats and in excellent condition because people rarely sit in my back seat, they need to be replaced at no cost to me. Jessi told me to go have a seat in the waiting area, later telling me the service director is looking into this. Jessi came back to me, telling me those type of floor mats are no longer made and only available in rubber. I told him no, I won’t accept that, someone took my floor mats and I want the same type replaced. At this point, I begin thinking, If this is the type of service I am receiving, I will not be purchasing a new vehicle from this Camelback Ford Dealers! Jessi again, comes to see in the waiting area and starts suggesting that I look on Amazon to find the ones I want. I repeated what he just suggested. So you want me to search on Amazon? I also said, I can’t believe you are suggesting I search for floor mats all because someone stole my floor mats! He said he didn’t know what size to get! Really? He has my vehicle Information and he is stalling !!! I suggested he take measurements of the area where my floor mats were so he left to get a measuring tape. He met me at my vehicle and I was speaking to my sister. I told Jessi after wasting over two hours of waiting I told him I had to leave because I was too upset. That was one week ago and I have not heard nothing! More

Fantastic team of professionals From the first phone call asking about a vehicle we saw online, to a same day appointment with our down-to-earth salesperson Eric, then financing with From the first phone call asking about a vehicle we saw online, to a same day appointment with our down-to-earth salesperson Eric, then financing with informative associate Blake, and finally driving away the same day with our dream SUV,.. all professional and pleasant. We are beyond happy with our experience. Thank you Camelback Ford! More

Great teamwork! Herb, My experience at your dealership was absolutely amazing your team works together to get the job done and take care of the customer. It was painl Herb, My experience at your dealership was absolutely amazing your team works together to get the job done and take care of the customer. It was painless and I got the car I wanted I love my new edge ST. I sincerely appreciate all the hard work everyone did to help me get my vehicle and will recommend you to everyone! I cannot thank you enough! More

............ Didn’t get what I wanted but I’m happy with what I got. It fits my family. Just disappointed when the seat belts didn’t work. So now I’m hoping it get Didn’t get what I wanted but I’m happy with what I got. It fits my family. Just disappointed when the seat belts didn’t work. So now I’m hoping it gets fixed today. Overall the salesman and finance guy were awesome. More

Wow!! Herb and Eric went above and beyond to get us into our dream vehicle 2019 Ford Expedition. The process was simple easy and they were straight forward Herb and Eric went above and beyond to get us into our dream vehicle 2019 Ford Expedition. The process was simple easy and they were straight forward from trade in to signing. Thank you so much for making this a phenomenal experience. More

Above and Beyond Edgar was absolutely amazing! By far the BEST experience I had with a dealership. He went above and beyond to make sure I left with the vehicle I fell Edgar was absolutely amazing! By far the BEST experience I had with a dealership. He went above and beyond to make sure I left with the vehicle I fell in love with! I’m very satisfied and grateful for his patience. More

Amazing customer service I went to Camelback Ford, expecting to be turned away, that was not the case. Marquis was wonderful and did whatever he could to get me a great deal!! I went to Camelback Ford, expecting to be turned away, that was not the case. Marquis was wonderful and did whatever he could to get me a great deal!! The financial department was also awsome, he made filling out paperwork fun! I will definitely recommend Camelback Ford and want to thank the whole team for all you did for us! More

Terrible sales staff Shaun and Antwione are unable to answer what seems to be one of the most complex questions ever. “What is included in the addendum fee?” It’s tragedy Shaun and Antwione are unable to answer what seems to be one of the most complex questions ever. “What is included in the addendum fee?” It’s tragedy that I still cannot a clear answer on what the addendum/ accessories added are that equate to the added price.... Salesmen as such this are what gives car sales teams a black eye.... I recommend trying another dealership with a transparent sales team. More

Great Experience! Excellent customer service! Everything about the buying process was smooth and easy. Eric Steffes is very knowledgeable and made me feel Comfortable d Excellent customer service! Everything about the buying process was smooth and easy. Eric Steffes is very knowledgeable and made me feel Comfortable during the whole process. More

Great reps working love the energy Good customer service they helped me step by step on my first car purchase so they really help with what I needed...would recommend other people come Good customer service they helped me step by step on my first car purchase so they really help with what I needed...would recommend other people come here not because of the great deals but the great atmosphere they bring More