Camelback Ford
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,215 reviews
Raul was very nice and professional. He made us feel very comfortable and listened to our concerns. We would recommend Raul and this dealership to my friends and family. comfortable and listened to our concerns. We would recommend Raul and this dealership to my friends and family. More
Raul was great to work with! He was personable, knowledgeable and a good listener. I didn’t feel any pressure whatsoever while deciding whether or not I was going to make my purchase the same day. knowledgeable and a good listener. I didn’t feel any pressure whatsoever while deciding whether or not I was going to make my purchase the same day. The car was clean and as advertised. The dealership was average in cleanliness. The white chairs probably need to be replaced or removed. They’re worn and look dirty; personally wouldn’t choose to sit in them. More
DO NOT use this service department. Save yourself the headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this wa headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this was Camelback Ford meaning they are representing that company. My 2018 expedition that has been in and out of their service department since the day I got it was in there for a diagnosis, for three days, and I find out it is an issue covered under powertrain up until 60,000 miles. A known issue he tells me. There is 61,000 on the vehicle. He told me he doesn’t make the rules and his customer service was atrocious. This will be the last Ford that I get and if you want to purchase one definitely go to a different dealership!!!! More
Ask for Raul he is the best! He is amazing and went above and beyond for us. He tries to help as much as possible. He gave us great service and he knows his stuff. Thank Raul! and beyond for us. He tries to help as much as possible. He gave us great service and he knows his stuff. Thank Raul! More
Raul was very responsive and not pushy. He answered my questions before I made a decision to go to the dealership. I was passed off to Josh who was ok. He went to bat for me to get the deal I wanted. He w questions before I made a decision to go to the dealership. I was passed off to Josh who was ok. He went to bat for me to get the deal I wanted. He was a little scattered on a couple things. Could have done a much better job showing me how to use everything on the car. It took me awhile to figure out how to put down the third row seats. The finance guy I don’t think had my best interest. He put my loan through Wells Fargo snf I said I don’t want Wells Fargo. He just gave me a sideways glance and ignored my request. What a jerk! My credit score is good and I am sure another bank would have worked. He must be giving them something extra or getting something extra. In that respect I give the dealership a lower score. More
Raul Garcia, gave us the best deal for the purchase of a new vehicle. Definitely recommend you ask for him. He will definitely take care of the customer. I will do business with Raul for our next vehicle p new vehicle. Definitely recommend you ask for him. He will definitely take care of the customer. I will do business with Raul for our next vehicle purchase! Raúl is a professional and provides great customer service! Thank you Raul! More
Great experience all around. I happened to stumble upon the exact truck I wanted at Camelback Ford. In this market, everything moves really quickly. I filled out an online inquiry, and within minutes was o the exact truck I wanted at Camelback Ford. In this market, everything moves really quickly. I filled out an online inquiry, and within minutes was on the phone with Mark Bova, the internet director. He told me they just received the truck, and were more than happy to run numbers without me having to drive all the way from Queen Creek. He sent back the quote, and they gave me a great price on my trade in. I knew I wanted the truck, but was stuck at work. My salesman, Mitch Heims, sent me pictures and a personalized video. He collected all the documents over the phone, and ran everything by finance. When it was time to pick up the vehicle, I had a very small window to get everything done. Mitch had the truck ready to go, and the numbers did not change even one penny from the original quote. We had a nice conversation while forms were being filled out, and Mitch even bought me a Ford hat with his own money as a token of his appreciation. Finance went smooth from start to finish, and I was out the door with my brand new truck in time for my appointment. Thank you for an easy, no hassle experience, and for putting me in the perfect truck! It was a pleasure doing business with Camelback Ford. More
Now on our 4th and 5th purchase from Camelback Lincoln from the most outstanding salesman, Mr. Rick Silverman. A true gentleman and a rare breed nowadays. The level of service, patience and compassion Ric from the most outstanding salesman, Mr. Rick Silverman. A true gentleman and a rare breed nowadays. The level of service, patience and compassion Rick has had with us over the years is incomparable. Rick will find you the vehicle you are looking for, Lincoln product or not! Thank you for your amazing hospitality and utmost kindness Rick! More
The team at Camelback Ford Lincoln TERRIFIC!!! My Salesman Greg is the best! Cody, Henry, Alfonso is the best!!! The best Dealership Camelback Ford Lincoln. Thanks Ms. Jackson Salesman Greg is the best! Cody, Henry, Alfonso is the best!!! The best Dealership Camelback Ford Lincoln. Thanks Ms. Jackson More