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Camelback Ford
Phoenix, AZ
1,215 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,215 reviews
December 13, 2021
Made a lot of mistakes in providing me information. It appears Raul is trying to confuse me with numbers. It appears he is not being truthful or hiding something. I would appreciate a straightforward answ appears Raul is trying to confuse me with numbers. It appears he is not being truthful or hiding something. I would appreciate a straightforward answer. More
by eric_edward11106
Employees Worked With
Raul Garcia
November 24, 2021
Raul is not your usual used car salesman. He’s laid back, friendly and knowledgeable. It was a pleasure buying a car with his help. We did our research and came home with the Explorer we wanted and with the friendly and knowledgeable. It was a pleasure buying a car with his help. We did our research and came home with the Explorer we wanted and with the monthly price we wanted to pay. We will definitely look for Raul to help us next time we’re looking for a new to us vehicle. More
by Alice Lewis
Employees Worked With
Raul Garcia
November 19, 2021
Lease is coming up for the truck and it's for my mom who isn't feeling like owning a car anymore at her age and survival of breast cancer, and I have a car and well it small for the lifestyle our outdoors. isn't feeling like owning a car anymore at her age and survival of breast cancer, and I have a car and well it small for the lifestyle our outdoors. So we decided to just look into sharing a SUV, due to the fact I pay for the truck and my car would make sense to have one payment. Not only did the sales guy just pick an random Explore, NEVER asked us for option! then just read the window sticker off while on the test drive. Now comes to the trade-ins first it's only 30k for an 2018 F150 with 17k for miles and NEVER looked at it! We walked and they offered in a text message 37k. now comes my car, said I was upside-down, which I am not! Tell me that my car isn't going to hold any value with 16k for miles on a 2019 Fusion, then tells me that dealers dont use KBB to make a offer on a car or truck. Then comes out with a KBB paper in FAIR condition! Walked out again, they will low ball you and waste your time! More
by gsherbon
Employees Worked With
Manny
October 24, 2021
Bought a Lincoln Corsair and it came with a persistent rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They were very accommodating in trying to fix the problem. However, after 3 attempts the door still had the rattle. At this point I decided to call Camelback since they were the dealership that sold the vehicle. I spoke to Bob in the service department and he absolutely blew me off and refused to even entertain the thought of servicing the vehicle. Kept saying any dealership will service it. I understood that but I wanted another opinion.Terrible customer service. Will never recommend this dealership. More
by Stevenmendenhall
Employees Worked With
Bob
October 02, 2021
I was told my vehicle had Navigation and it does not , I am till waiting on my tags , going on 2 months . Manager does not call back. My brakes are still squeaking . I asked all the correct questions and re am till waiting on my tags , going on 2 months . Manager does not call back. My brakes are still squeaking . I asked all the correct questions and received all the answers but there answers were lies and now they are just full of apologies . Poor poor customer service, please do not put yourself thru the misery I am still going thru two months later . Purchased 8/17/2021 still trying to get answers 10/20/2021 . Now I have no tags as they expired yesterday and Schon the manger will not return calls . 4 visit to the dealership today . More
by Belinda
Employees Worked With
Shane sales and Schon Sales Manager, Herb Jernukian, Alfonso Sosa
September 18, 2021
I’ve been a customer of Camellback Ford 10+ years both purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appoint purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appointment and scheduled with another service writer. After I get my repair issues resolved I will not be back!! More
by Jr-6064
Employees Worked With
Julien Mendez
