Camelback Ford

Update 6/24: Hannah (and Cody) went above and beyond to make this transaction more pleasant than how it started. She stayed in constant communication after understanding how frustrating the situation was; make this transaction more pleasant than how it started. She stayed in constant communication after understanding how frustrating the situation was; and went out of her way to deliver the car to us last night. Thank you Hannah Original review: After dealing with 5 different people, I finally purchased a used car for my daughter on 6/15 The car still needed to go through shop inspection and detail. Several phone calls, and one more trip to the dealership, and still no clear answers as to what is going on with this car. Today I was told I would have to wait until after 1pm to get someone to look into it. Then I was put on hold by someone else saying they'd get me an update and pick right back up. She actually left me on hold then wouldn't answer multiple times when the operator transferred me back to her. I was also transferred to several managers phones, none of which answered. Getting run around after run around, and broken promises that I'll be kept in the loop. To put it nicely, people in this facility have very poor communication skills and severely lack car for their customers once they've signed the dotted line. By far the worst dealership experience I've had to date, and the first bad review I've left for a car dealer. Who knows, maybe this will get me some answers More

Hannah is very professional and great to work with. Always helpful and super kind. If you go to Camelback Ford or Lincoln, ask for Hannah. Always helpful and super kind. If you go to Camelback Ford or Lincoln, ask for Hannah. More

They never contacted me in reference to my request on a new bronco that had listed for sale. new bronco that had listed for sale. More

Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More

FAST PLEASANT AND EFFICIENT, always buy my vehicles from this store and the staff just gets better and better! Ask for Samantha! this store and the staff just gets better and better! Ask for Samantha! More

This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the oth First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appointment and they have not even looked at it. I am not sure what the point of appointments are if they will not even look at it. Going into week two I deeply regret ringing it back because I can’t even get ahold of my device advisor. Avoid this service department at all costs. More

If I could give 10 stars, I would! Had a great experience all the way around, from sales to finance to delivery! I worked with Anthony in sales and Taylor in Finance and could not be h Had a great experience all the way around, from sales to finance to delivery! I worked with Anthony in sales and Taylor in Finance and could not be happier! -Kim D More

Gary and the service department went above and beyond to address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! More

Bought a 2020 f150 with 60k miles last week before signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that th signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that they would take care of it for me. I've gone in several times and it's like they just don't care about it. They want me to leave it but not give me a rental? I'll never be returning for another vehicle from camelback Lincoln or ford. P.s I purchased my first car from there you would think they would want to keep customers More