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Camelback Ford

Phoenix, AZ

4.5
1,214 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit. Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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1330 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,214 reviews

May 25, 2023

I brought my Mustang in twice because the air conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was ch More

by eglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Jun 08, 2023 -

Camelback Ford responded

Thank you for taking the time to speak with us regarding your last service visit in May 2022 on your Mustang. During that visit which was a year after the installation of your new AC compressor you stated that it was blowing hot air. At that time we recharged your AC system and added freon which addressed the concern. While we understand you took your vehicle to an independent shop as well who diagnosed a bad actuator, please note that is a separate issue and is not related to your AC compressor repair. We are glad to hear you have not experienced any further issues but if there is anything we can do to assist please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505.

Jun 08, 2023 -

eglee responded

I would be happy to speak to anyone about the poor service I have received at Camelback Ford. This is an honest genuine review. It actually doesn’t tell of all the things involved. There was more. I don’t have a grudge. I have gone elsewhere. I just want to prevent others from going through what I went through.

May 23, 2023

Thomas Knox is a phenomenal salesperson and will refer him in the future!! Purchased at Camelback Ford More

by Icqueen07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Camelback Ford responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

May 18, 2023

Service department is worse than awful. I made an appointment 3 weeks in advance. Brought my vehicle in and Justin the service writer says we will not look at your car for another 7 days . More

by amanager123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
May 23, 2023 -

Camelback Ford responded

We’re disappointed to hear you weren’t satisfied with your service visit. Unfortunately wait times can vary based on the need of the customers’ vehicle due to any parts needing to be ordered, service drive traffic etc.. We would be happy to discuss this further in depth with you, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.

May 23, 2023 -

amanager123 responded

Parts needed ? We didn't got that far. Did you not read my complaint?

May 13, 2023

Great attention and attitude with us ! We got a great deal thanking to him ! He is so much better than others car dealers !! He is a great guy!! More

by mirandabasurto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Imanirabaruta
May 16, 2023 -

Camelback Ford responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

May 06, 2023

Mitch Jessica and Chris were very helpful and knowledgeable loved the experience coming back to see them More

by harrisgeorger67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Tilden, Mitch Heims
May 09, 2023 -

Camelback Ford responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

May 01, 2023

Greg was very helpful and friendly I would recommend him! ! He called me afterwards and followed up :) More

by Tury1565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Imanirabaruta
May 03, 2023 -

Camelback Ford responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

April 30, 2023

Greg my salesperson was very attentive and took care of my family and me, popcorn was delicious!!! Definitely recommending my friends to them! More

by Flyingjets67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Gillett, Greg Imanirabaruta
May 03, 2023 -

Camelback Ford responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

April 22, 2023

I had an exceptional experience dealing & working with Mr.Silverman. 🚘-People do not care how much you know until the know how much you care‼️ 🫧Mr.Silverman cares If you are looking for fun,qui More

by Rudi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herb Jernukian, Danielle Harper, Rick Silverman, Sheilah Keilman
Apr 24, 2023 -

Camelback Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

April 21, 2023

If you are interested in buying a new or used Ford or Lincoln - be sure to contact Rick Silverman. Rick made the buying process - wait for it......enjoyable. He answered all of our questions and continue More

by BYoungAZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Silverman
Apr 24, 2023 -

Camelback Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

April 16, 2023

Best salesperson ever! !! Knowledgeable and honest! Next time you buy a car see Gregory he will have everything done right! More

by Flyingjets67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Imanirabaruta
Apr 20, 2023 -

Camelback Ford responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

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