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Camelback Ford
Phoenix, AZ
1,214 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,214 reviews
March 06, 2024
I bought a truck from these guys six months ago. When I bought it they said they would take care of the registration fully knowing that I was an out of state customer. After getting back to Texas I When I bought it they said they would take care of the registration fully knowing that I was an out of state customer. After getting back to Texas I discovered it was not registered. I called them and they said “we don’t do that”. After six months trying to get this truck registered I’ve still had no success. While a large part of the delay has been the stupidity of the bank and the county tax office if the dealership had done what they said they were going to do I wouldn’t be in a situation where I have a new truck that I can not legally drive. Do not trust these guys. More
by Anais
Employees Worked With
Herb Jernukian, Manny Vera
March 06, 2024
Professional and provided me with superior customer service. Mark, Peter, Francisco and Travis ALL exceeded my expectations after visiting 2 other Ford dealerships! I will and have recommended this de service. Mark, Peter, Francisco and Travis ALL exceeded my expectations after visiting 2 other Ford dealerships! I will and have recommended this dealership to others since my purchase. More
by tckeller01
Employees Worked With
Francisco Moreno (5 Stars), Peter Purcarelu, Nicholas Gillett, Mark Bova, Travis Woodard, Sheilah Keilman
December 19, 2023
This dealer is absolutely terrible. I bought a used car here that had immediate issues and I’ve had to take it in three time to get it fixed. Each time they say it’s fixed, but it’s not I bought a used car here that had immediate issues and I’ve had to take it in three time to get it fixed. Each time they say it’s fixed, but it’s not. I still don’t know if I will even get a functional car out of this or not. And I was lied to throughout the process. More
by WDANIEL2222
Employees Worked With
Other Employees :
Nicholas Gillett, Chris Tilden, Mark Bova, Mitch Heims, Anthony Clason, Alex Grant, Bashar Ghattas, Jarrod Christie, Izzy Garcia
October 31, 2023
It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to maki customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls. More
by marycrz
Employees Worked With
Anthony Alfieri
September 27, 2023
My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealers to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues. More
by Paul Barquinero
Employees Worked With
Peter Purcarelu, Greg Imanirabaruta
August 04, 2023
They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will. runaround and silent treatment in helping you resolve issues. They want your money, not your good will. More
by tyler.schoep
Employees Worked With
Sonny Frisenda
July 23, 2023
I called Camelback Ford service department to get a oil change on my 2021 Ford F150 after arriving from Indiana while I was there I asked Tom Knox about why I wasn’t getting good gas mileage pulling my tra change on my 2021 Ford F150 after arriving from Indiana while I was there I asked Tom Knox about why I wasn’t getting good gas mileage pulling my trailer. he informed me at that time that my 5.0 V8 would not pull as good as a 3.5 dual turbo Eco boost, After talking for 30 to 45 minutes. I finally decided to go ahead and trade my 2021 in for a 2023 3.5 eco-boost F150 the dealership was a great place to work with and Tom Knox did a great job working with me on my new Ford. More
by Jerry5711
Employees Worked With
Thomas Knox
July 20, 2023
I had an excellent experience buying a SUV at Camelback Ford thanks to Brandon Vilardo! He was super friendly, had great communication, and didn't make me feel pressured or rushed into buying a vehicle whi Ford thanks to Brandon Vilardo! He was super friendly, had great communication, and didn't make me feel pressured or rushed into buying a vehicle which usually makes me leave dealerships. The process was very smooth and I didn't spend the ENTIRE day like other dealerships which was awesome. My vehicle wasn't ready to take home the day of due to it being new to the lot and they needed further inspections, but Brandon was great at keeping me updated on the progress and got the vehicle to me the day as promised which was awesome! Definitely recommend! More
by Jessica
Employees Worked With
Brandon Vilardo
July 18, 2023
Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure t vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done. More
by M.quiseng
Employees Worked With
Kevin
