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Camelback Ford

Phoenix, AZ

4.3
1,102 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit. Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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1330 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,102 reviews

June 20, 2022

They never contacted me in reference to my request on a new bronco that had listed for sale. More

by Dwolfe64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Clason
Jun 21, 2022 -

Camelback Ford responded

We apologize for not being able to reach you. On your inquiry no phone number was supplied and we show 3 emails were sent to you and 2 out of the 3 were rejected. We are happy to show you the attempts and we are also happy to answer any questions you may have as well as do whatever we can to make up for your experience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

June 10, 2022

Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More

by Ricardo Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Everett
Jun 13, 2022 -

Camelback Ford responded

Thank you for your positive feedback!

May 22, 2022

FAST PLEASANT AND EFFICIENT, always buy my vehicles from this store and the staff just gets better and better! Ask for Samantha! More

by musey93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Sims
May 23, 2022 -

Camelback Ford responded

Thank you for your positive feedback!

May 20, 2022

This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the oth More

by JFK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George, Call center lady.
May 24, 2022 -

Camelback Ford responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

May 17, 2022

If I could give 10 stars, I would! Had a great experience all the way around, from sales to finance to delivery! I worked with Anthony in sales and Taylor in Finance and could not be h More

by kimdolan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Legate, Anthony Clason
May 18, 2022 -

Camelback Ford responded

Kim, it was a pleasure helping you with both of your purchases. We appreciate the kind words and you and your families purchases. We strive to make every customer part of the Camelback family and we do all we can to deliver a no hassle 5 star experience. If you ever need anything, we are always here for you and we will continue to give you a 5-star experience after the purchase as well. We wish you great success in your Residential cleaning business, congrats on being BBB approved. Herb Jernukian Managing Partner

May 18, 2022 -

kimdolan responded

Herb, You and you’re team are simply AMAZING! Thank you so much! -Kim D.

May 13, 2022

Gary and the service department went above and beyond to address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! More

by Mandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Everett
May 16, 2022 -

Camelback Ford responded

Thank you for your positive feedback, Mandy!

April 13, 2022

Bought a 2020 f150 with 60k miles last week before signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that th More

by Johnjohnvasquez98
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex from ford service , Herb Jernukian, Cody Jokerst, Hannah Strephans, Roxana Arizpe
Apr 29, 2022 -

Camelback Ford responded

Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

January 28, 2022

Raul was courteous and professional. Attentive and helpful answering questions and negotiating the deal. I would definitely recommend him! More

by JimO
Recommend Dealer
Yes
Employees Worked With
Raul Garcia
Feb 02, 2022 -

Camelback Ford responded

Jim, thank you for your feedback. We are glad you enjoyed a member of our team! However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

December 13, 2021

Made a lot of mistakes in providing me information. It appears Raul is trying to confuse me with numbers. It appears he is not being truthful or hiding something. I would appreciate a straightforward answ More

by eric_edward11106
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Garcia
Dec 28, 2021 -

Camelback Ford responded

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

November 24, 2021

Raul is not your usual used car salesman. He’s laid back, friendly and knowledgeable. It was a pleasure buying a car with his help. We did our research and came home with the Explorer we wanted and with the More

by Alice Lewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Garcia
Nov 29, 2021 -

Camelback Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us, Alice!

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