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Camelback Ford
Phoenix, AZ
1,214 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,214 reviews
August 05, 2024
Great experience at Camelback Lincoln. Love my new car, would recommend this dealership to anyone Love my new car, would recommend this dealership to anyone More
by sarahharman529
Verified CustomerEmployees Worked With
August 02, 2024
Saeed was fantastic at answering all my questions. Sales experience was smooth and comfortable. Excited about my new whip! Sales experience was smooth and comfortable. Excited about my new whip! More
by micahnick
Employees Worked With
August 02, 2024
Adayza and the staff were very helpful in leading us through the settings and answering our many questions. Appreciate the customer service! through the settings and answering our many questions. Appreciate the customer service! More
by DAWORSHIPMAN
Employees Worked With
Adayza and Trevor along with the sales manager
August 02, 2024
Made an appointment for service (ventilated seats on my 2023 F150 not working). Vehicle is under the 3 year / 36k mile manufacturer warranty. Arrived for my appointment, immediately was greeted by who I wo 2023 F150 not working). Vehicle is under the 3 year / 36k mile manufacturer warranty. Arrived for my appointment, immediately was greeted by who I would guess is a lot attendant. He confirmed I had an appointment and asked me to describe the issue. I explained the ventilated seats were not working. He immediately responded that it would take 3-5 days to diagnose the issue and it there would be a $250 diagnostic fee. I replied that the vehicle is under warranty and I would not be paying a diagnostic fee. I finally got to speak w/ the service advisor who confirmed the issue and clarified the fee would not apply. He did, however, confirm the 3-5 day timeline to diagnose the issue. Camelback ford website states they do offer courtesy vehicles, so I inquired w/ the service advisor. If I have to leave my truck at the dealer for 3-5 days, just to diagnose, I would seem they should provide a courtesy vehicle. He said there was no courtsey vehicles available but mentioned they have an agreement w/ Hertz, so I could rent a car at my own expense on a discounted rate. This was not an option for me. I spoke w/ my wife and we decided to leave the truck for the 3-5 days and handle our busy schedules w/ one vehicle, as this issue of the non working ventilated seats is kind of a big deal in the summer in AZ. I am now on day 4 of the 3-5 day window and I have not heard any type of update and as far as I can tell, my vehicle has just been sitting on their lot since Tuesday with no actions taken. I have been checking the ford pass app consistently to see if it has moved and it has not. It seems like this dealers strategy is to intake as many cars as they can for service, then just leave them on their lot until they have a mechanic available to work on it. That is not a very customer service friendly strategy. If I had an appointment on Tuesday at 1030a, there should have been a mechanic available at that time to work on my vehicle. I have never experienced this type of thing at any other dealer I have ever had service done at on any types of vehicles. I would not recommend Camelback ford service to anyone looking / needing service done on their vehicle. If you do plan on using them, I would suggest making arrangements for a courtesy vehicle in advance, so you are not w/o your car for 3-5 days, while it just sits on their lot and they don't even work on it. Overall, a very frustrating experience with Camelback ford service. I will update this review once I hear back from the dealer on the status of the service to advise if they were able to correct the issue and what the total timeline ended up being. More
by cbesch
Employees Worked With
Unknown
August 01, 2024
The sales part was simple and no back and forth. The only issue I have is about the financing. My rate was changed three times from 11% to 13.2%. I am not happy. The only issue I have is about the financing. My rate was changed three times from 11% to 13.2%. I am not happy. More
by PETER
Employees Worked With
Alex, from the sales manager was great!
July 30, 2024
Everyone was very friendly and helpful! They went above and beyond to get me the perfect car! They went above and beyond to get me the perfect car! More
by vleon06
Employees Worked With
