Camelback Ford

I was attempting to trade in my 99 Ford Expedition for something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" told "JIM" "Show her the Escalade we have in the back lot"..long story short this vehicle was traded in by another customer and it had not even been "checked out" by this dealership but they were trying to "sell" it to me as my financing had already been approved. I waited for 2 weeks to be told every other day that "the truck is not ready yet"..finally, after waiting 12 days I was told that they were not able to give me the Escalade as the original owners "deal" hadn't gone thru after all. I'm leaving bits and pieces out that led me todays incident, as you can imagine after waiting all this time to be told "you need to pick another vehicle".They didnt have another vehicle that I wanted so I asked for my down payment back and my keys to my original truck that I had "traded in". The salesman Jim told me I had to provide him with the cc that was used in order for them to refund my money,..i split the payment on two cards. I had one card with me and it was swiped and the money refunded. The second card was brought back to them later on as I needed to pick it up from my husband. When I returned to the dealership i gave the cc to Jim who in turn took it to a female that was sitting in a nearby office. I had been at this dealership that day since 11:30 that morning, it is now 3:30pm. After waiting 15 minutes, i asked Jim when will my card be "swiped" so that I can leave. He said he didnt know as the female in the office was "busy" and as soon as she had time she would do it. I asked him if he could please ask her approximately how long as i had somewhere to be at 4:00pm. He again said, "I don't know" and it seemed as soon as I decided we weren't going to make a deal, he became very "irritated" with me. I decided to walk over to this female as I could see her from where I was and she was literally sitting there talking to another employee. I excused myself as I approached her and I said, "Do you know when you are going to be able to"swipe" my card, it should only take a minute"..she said "when i'm ready"..i asked again and said," i have been here since 11:30 this morning, can you just give me a time frame, 10 minutes, 15 minutes, 1 hr?.she again said, "when i'm ready"..i asked a third time, "i understand but i really need to be somewhere soon and it will only take you 2 minutes, please"..at this point she just rudely tuned me out, so i said,"i'm asking a f....n simple question, how long?..At this point this male comes out at me and screams, "get the xxxx out of here, and go sit your xxx down, don't curse at my staff"...i lost my temper at this point and told him, "give me my f....n money and I will leave"..he replied, "get the xxxx out of my store or I'll have you removed, call 911"..i again said, "give me my money and i will leave, go ahead and call 911, you have my money and you've had it since 061910"..he continued to curse at me, telling me to "shut the xxxx up", "go sit your xxx down" and "get the xxxx out of here"..he immediately took my cc and "swiped" it as i'm waiting for the police to arrive and then says to me very calmly, "can i get your signature on this refund receipt" which of course i signed and then he says "thank you" as if nothing happenned. I can't explain how humiliating this was and how shocked I was that this "manager" was speaking to a customer like this...i am filing a suit against them for 1. selling me a car that wasn't theirs to sell, 2.stringing me along for 2 weeks 3.Verbal abuse in front of approximately 5-7 staff members...i will NEVER recommend this dealership..Also,I didn't get the "male"s name so I called them once I got home to ask his position and his name, and suddenly not one salesperson, manager, director would give me this information.... More

I RECENTLY PURCHASED A VEHICLE FROM CAMELBACK FORD.I WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED ALL MY QUESTIONS AND WAS VERY HELPFUL TO MY FAMILY.THE CAR WAS PERFECT AND EVERYTHING WAS DONE TO MY LIKING.THE EXPERIENCE WAS A PLEASENT ONE AND MR BECKLER AND THE STAFF WERE RESPONSIBLE FOR ALL OF THIS.I WILL BE PURCHASING MORE CARS FROM THIS DEALERSHIP AND I WILL TELL ALL FAMILY AND FRIENDS TO DO THE SAME.THANK YOU VERY MUCH FOR WHAT COULD OF BEEN A HEADACHE BUT WASNT.THANK YOU VERY MUCH More

We went to Camelback to look for a 150 four door truck. When we found a 2007 on the lot and it was what we were looking for but it had real wide tires on it and nick the salesman said he could trade them f When we found a 2007 on the lot and it was what we were looking for but it had real wide tires on it and nick the salesman said he could trade them for other tires and rims from another truck. We said ok and went in to sign the paperwork when we came back out we noticed the tail-light was broken and we had to pay another $130. to get it replaced. Then we found out that the tires and rims were from a 2010 vehicle that didn't allow the air pressure sensors to work right so the dash light stayed on. We then had to pay another $250.to get them fixed right. Then we had a 95 Chevy that we were selling so we could put the money towards the new truck and Nick said he would sell it for us on the lot if we gave him another $200. and like dummies we said ok and the truck sold for $5000.00 and we got $2,100.00 and nick got the rest. When we told Brenton about it he said he would help us get our money back and instead he fired Nick without any chance of getting our money now. They are a bunch of crooks there. Please beware of the underhandedness of this dealership. The only chance we have left is to take the dealership and Nick to court. More

My hubby and I found the car we wanted, a 2008 Mustang, on this dealership's internet web site. I called on Sunday, April 25, 2010 and spoke briefly to a man who spoke broken English, but at least I confi on this dealership's internet web site. I called on Sunday, April 25, 2010 and spoke briefly to a man who spoke broken English, but at least I confirmed the car was there and available. Hubby and I researched the car some more, then I called back and spoke to Jessie, who tried to tell me the car was sold, but there was a Mercedes he wanted to show us. I pointed out the car was there earlier when I called. He then agreed the car was there, so we went through the credit check process over the phone. This was the first hint of more serious problems to come. After the credit check, Jessie called me back. Again, he brought up the Mercedes and I told him to stop trying to sell me the Mercedes. Jessie didn't bring it up again after that. I set up an appt. for the following day, late in the afternoon, for a test drive and purchase of the Mustang. Hubby, son and I were there at about 3, ready to do business. I called early in the morning to confirm the appt. and to inquire about the color of the car. Both Jessie and George, a manager, spoke to me. George told me a totally corny story about the car having previously been owned by a Oakland A's baseball player, which of course, didn't match the Carfax history of the car at all. I cautioned him about schmoozing my husband like that. Neither of us will do business with people who insult us like that. Jessie wasn't there at the appointment time. So George passed us onto Fareed, a polite gentleman who spoke accented English. It was a little difficult to understand him at times, but overall, our experience with him was ok. In fact, I wonder why he hasn't reported the dealership for providing a hostile work environment. His co-worker insulted his religion twice. But that's between Fareed and his employer. The car wasn't ready to be test driven at all. In spite of the advance notice, the car had a flat tire, was covered in dust and had bird crap on it. We waited nearly a half hour to drive it, cuz Fareed had to take it to a shop on the other side of the lot to inflate the tire himself. He came back with grease on his hands. He also wiped the windows. All things considered, the car test drove very well. It just needed to be detailed and it needed a front end alignment. But it had 25k miles on it and the price was just over $13k. We sat down inside to conduct business. Hubby wanted the Mustang. As we waited for Fareed to gather paperwork, I realized how dirty the dealership is. Huge dead bugs, many of them, were decaying in the overhead lights. There was dust everywhere. The carpet was dirty. We wound up staying in this place over 5 hours, during which time I began to not feel well. The only way to feel better was to go outside once in awhile and get some air. By the time we walked out, I was coughing and feeling short of breath. Hubby has already sent a report to the health department. One of the papers Fareed gave us to sign was in Spanish. He explained he couldn't find one in English. He explained it was for the terms of a limited warranty. He thought maybe the Finance Manager might have an English one. I rose to go over and get an English version of the document, but was stopped because the Finance Manager was busy and we needed to proceed with our paperwork. I could ask the Finance Manager for one when I go in there later. By law, I have the right to conduct business in my native language, which is English. I refused to sign this paper. Finally, it was time to discuss the terms of the car loan. We're well aware of our credit history. It's limited because we avoid credit cards and credit in general. However, we're home owners with very low monthly mortgage payments. Hubby earns a 6 figure income. The last time we purchased a vehicle on credit, our interest rate was over 8 percent. We had a couple of grand to put down and expected an interest rate of 8-10 percent. When Fareed told us terms of 12.9 percent, we could have been blown over with a feather. To make matters worse, the only way to lower the interest rate was to put more money down. And then there was the prep fee, aka as the shop fee, or shelf fee. This is an extra $990 for detailing the vehicle, which couldn't be done until the following day. I asked specifically about having the vehicle certified with a comprehensive inspection. Ford offers that on vehicles with less than 50,000 miles on them. I was simply told that was a separate program and that's all. I still don't know how much that would have cost or why it couldn't have been included in the "prep fee". I also felt we should have had a choice about the prep fee anyway. Instead of charging us to wash the car, we could just as easily wash the car ourselves, but we certainly wanted the alignment and tire repaired. But that wouldn't cost over $900 at a shop. And apparently, they wouldn't sell the car "as is" either. The prep with the fee or nothing. When I inquired about the fact that, according to Carfax, the car should be sold $300 less than the Blue book, Fareed said this is the price. There was no opportunity to understand the dealer pricing of the car or to negotiate the price. Another salesman thoughtfully provided a print out of the car's blue book value and it turned out it was already priced well below. That was good to see. And then there was the the dealership's copy machine. It wasn't working right, which caused another delay while Fareed tried to work with it. To top everything off, there was only one Finance Manager working, so the wait was extremely long. And of course, he was the only one we could talk to about the details of the deal anyway. A 90 year old man was ahead of us, bless his heart. I met him and hoped the best for him. I mentioned to the Finance Manager and others that we should come back the following day to finish this transaction. After all, my hubby had been up since 3 that morning and it was now 8:30 at night. All of the delays and then expecting him to sign important paperwork real fast wasn't right. They kept trying to make us stay. Finally, we decided to leave. We walked out with 2 managers following us. George suddenly was able to offer transportation assistance and he told the stupid baseball player story again. Another man, who claimed to be a manager, offered ten dollars off the monthly payments. I asked him how he could do that and it turned out, he knew nothing about the terms or the car or anything. He was just saying anything to get us to stay. We went home exhausted and I was getting sick. We were being raked over the coals. We'll never return to Camelback Ford. More

I recently purchased a 2010 mercedes GLK from this dealership. I have to say I was very happy with the price and the service I recieved from the dealership. They were able to get me great financing, dealership. I have to say I was very happy with the price and the service I recieved from the dealership. They were able to get me great financing, much better than I was able to get from any of the credit unions or banks. The car was clean and they even fixed a scratch and dent in the the front of the car for next to nothing. I live out of state now so the director of used sales Josh went out of his way to get me a great price on someone to ship it out to me. I was very happy with the service and always got a call back when I called in. I was surprised to see the other responses on the site. I personally will be going back to this dealership and had a great experience with the director Josh Bleckler. Bottom line I got a great price on my car and great financing, better than I was able to get by looking at 5 other dealerships. I highly recommend this dealership to anyone else looking for a good deal. More

I've been reading the reviews on this site for Camelback Ford and I wanted to share mine. It was the best experience I have ever had at any car dealership. It was a pleasure working with David Laner my sal Ford and I wanted to share mine. It was the best experience I have ever had at any car dealership. It was a pleasure working with David Laner my salesman. He made sure I was in and out quickly and that I understood everything completely. Even the Used Car Director Josh Bleckler went out of his way to help me with a better deal on the Cobalt I wanted to get my payment where I needed it. They were very kind and courteous. I would recommend this dealership to anyone looking for great deals and an easy car buying experience! More

This was my first time buying a car, and approached it with some hesitation. I had chosen to go with a dealership over a private seller off Craigslist or wherever hoping that it would mean I wouldn't hav with some hesitation. I had chosen to go with a dealership over a private seller off Craigslist or wherever hoping that it would mean I wouldn't have to play games. But that's all I found at the Camelback dealership. I found a car online that looked decent enough in my price range, and had a friend drive me down there to check it out. I checked what I knew, had my friend check it out too, and could not find anything major. During the haggling over the price, the salesman Mr. Laner kept cutting off my friend, interrupting me, and pressuring to make a sale. I gave in and paid for the car with cash. They informed me they were going to do a final inspection and an emissions test before I could take it off the lot. This was a Saturday and they said it would be ready Monday. Come Monday, I never got the call as promised. I called the next day (and after an hour of phone tag) was told to come down and pick it up. When I got there, the tail lights were out. Should have sent a red flag up, but I was anxious and disregarded this. Josh Bleckler said he would have it fixed the next morning and have it driven out to my house. The next day I had to again make several phone calls to see if my car was being taken care of. Mr. Bleckler never answered his phone or returned my calls, neither did customer relations or the general manager. Finally, Mr. Laner called me and told me it was ready, and had no idea that I had been there the day before or that I had been promised a courtesy delivery. So I went out there AGAIN (a 40 minute drive at least) to finally pick my car up Wednesday. I drove it for only a few days before it fell apart. By that weekend, everytime I turned the horn would honk, I noticed a leak, and it started to have problems at 40mph(which I never got a chance to test drive the car past 30). Taking it into Firestone, I found out it needed 2700 dollars in repairs just to be safe enough to drive. The guy there was surprised that they could legally sell a car with a busted airbag, a malfunctioning horn, and almost nonexistent brakes. I couldn't afford the repairs. I took it down to dealership to see what they would do about it. They wanted me to trade it in for a down payment on another car, which I wasnt about to get screwed by them again. After an hour of fighting with Josh(who was arrogant and threw insults out about what my price range was) I found out that nothing could be done until Monday because the gm wasnt there. I made them sign a pledge saying they will take the car with "the intent to cancel transaction Monday". I had to leave my car with them and wait until noon that Monday for a phone call. Surprise, surpise, I never got a phone call. When I called asking for the gm of the lot, they gave me over to Josh who said there was a check for me, but it was only about a half of what I had paid. Not what we agreed on. When the gm finally answered his phone, he was rude, arrogant, and talked down to me. He refused to acknowledge he sold me a bad car and basically said we legally screwed you. When I mentioned the pledge I got, he refused to believe I had it and said I was lying and stupid. I asked for a number for a Ford representative which he refused to give it. After looking it up online, I called and the rep tried to reach the dealership, but they still didnt answer the phone. Finally I just faxed the paper over. I finally got a call that afternoon from Ivey and I could tell he knew he got caught in a corner. All of a sudden he was nicest guy ever and said he would write a check out for me. When I went down there to pick up my check, I saw them already showing my car to another customer. These guys are crooks!! Rude and shady, they have no qualms selling unsafe cars. DO NOT GO THERE!!! More

I found a car on the internet that i liked and so we called and made an appointment to see it. When we got there the car wasn'there. They claimed it must have been sold. SO we drove a Mazda 6. It was ok called and made an appointment to see it. When we got there the car wasn'there. They claimed it must have been sold. SO we drove a Mazda 6. It was okay and clean. Seemed like a reasonable purchase. We then waited nearly two hours for financing with our 9 month old daughter. By 1130 that night we finally got out of there. Although the car I drove home WAS NOT the car i test drove. Unfortunately i didn't protect my self and so i can't prove it and they swear up and down that they didn't bait and switch. The car i drove home had a bad alignment job and was very hard to steer, the brakes grinded, the tires are bald and there are three different brand of tires onit. We took it back and some xxxxxx manager, Jorge, said he wasn't going to do anything but then we had to go resign a contract so they had to accomodate us. They took the car in and said they were going to fix it. They didn't; it still pulls, there is something wrong with the power steering (it groans, and it has 4 bald tires on it. This place is a joke. BUYER BEWARE STAY AWAY!!!!! More

These guys are a Joke. I just needed an A-B car to get These guys are a Joke. I just needed an A-B car to get me to and from work. I found some prices on the internet that were great and so I went in to These guys are a Joke. I just needed an A-B car to get me to and from work. I found some prices on the internet that were great and so I went in to Camelback Ford Lincoln Mercury with a list of ten cars they had listed on the internet for under $2K. I had called first and made an appointment as it said on the internet site to do. When I got there it was "oh, we don't have that one... nor that one... nope, not that one either". Total bait and switch bull-xxxx. Then when the sales guy "Miles" sees that I'm ready to leave he says "I've got this Hyundai or this Cadillac for $2995" and I go back and look at them. The Hyundai was worth maybe $1500, because it had obviously been in a few fender benders and looked like crap. The Caddie was in great condition and for the price I was very interested. But the battery was dead. "All of our jump boxes are locked up. Come back in the morning and we'll be able to get it started and take it for a test drive". OK, So I go home tell my wife about it and bright and early the next morning we go back and look at it. And it's a pretty nice car and a great deal. And then they tell me the car is $4200. "But you told me $2995 last night" "I made a mistake" "Then I'm not interested" "Well, let me talk to my boss." 15 minutes later he comes back and tells me "It'll be $4869 plus TTR"!?!? "It's gone up $670 in like 20 minutes!?! Look, I'm willing to go $3500 cause it's a nice car. But that's it. It's all I have to spend." Then the boss comes out to talk to me, and I tell him the same thing. Then he goes back to his office wastes another 10 minutes and "Miles" comes back with the same price he had 20 minutes before. Saying I should "understand that the blue book is much higher then $3500" and cut them some slack on the price. That's when I leave. Bait and switch and then having the sheer nerve to jack up the price on me after giving me a quote is the height of stupidity and non-professionalism. I wouldn't buy a news-paper from these guys, and anyone that goes into this dealer should pay close attention to the price every step of the way lest they slip in some higher figures before you sign on the final dotted line. Seriously! I wouldn't put it past these shady sleaze-xxxxx to try and switch a price or move a decimal point between the time you see the car and the time you sign for the sale without mentioning it to you. Buyer Beware!!! More

Josh, the manager of the used car dealership section of Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. The car I purchased is a Ford Focus SE 2008 white car. The tires on my car were Pirelli brand tires valued at $520. The tires on the Blue 2008 Ford Focus SE were a Hankook brand which are comparable to the Pirelli tire brand. We agreed to split the difference on the cost of the tires so he added $250 to the cost of the car which was listed at $8999. Issue 1: 2-6-10 When I was given the paperwork by the finance manager, Chuck Perkins, the cash price first said $10999. I told him that was an error and the cash price should be $9250. Chuck got the manager involved and called Josh on his cell. I could hear Josh through the phone ask "What the F*** is going on?" Chuck told Josh I was "F***ing Smart" and was "reading every line on every contract" and I was catching everything. Then the other managers came back into the room and told me the price was published incorrectly and it's actually $9999 plus $895 for negotiating a loan. I told them I wasn't going to pay that because I was pre-approved and I already had been pre-approved by Capital One. It took until 1:30 am on Sunday morning for them to finally agree to the original price and give me the gap insurance at a reasonable price of $300. Josh promised he would make the gap insurance fit within my budget which was $11k out the door. I was offended by the language Josh and the finance manager used. I also don't believe it's legal to advertise a false price. Issue 2: Josh wouldn't put on the new tires until I paid the dealership. I called in the morning 2-9-10 to ensure my car would be worked on first and in a reasonable time which I was told was 45 min. The tires were not installed until 10:30 am. Also, they did not install the Hankook tires they agreed to since they said they sold the car they agreed to swap tires with. Instead they gave me Primwell PZ-900 tires which are valued at $45 each. I could have bought a set of brand new tires for less than $250. The tires were also mounted improperly. The passenger rear tire was mounted 4-5 inches higher than the driver rear tire. The Tire Mount warning light is now on. When I called Josh and told him they didn't mount the right tires and they were mounted improperly the only thing he said he could fix is the mounting. More