Camelback Ford

Watch out for this dealership! They will make a deal and then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. They didn't have my truck when promised, and didn't return calls when I called them to find out where my truck was. TOOK THEM 3 WEEKS TO PAY OFF MY TRADE! They didn't deliver on a truck bed as promised. If you get caught in the same problem, go direct to the GM, Brent. While he wasn't overly responsive, he made it happen. More

I was lured in by an ad in Sunday paper. It said looking to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck anyways so, The salesman took me around and he was fantastic and friendly and honest sense I got from him. Kelley Stephens was my salesperson. It all went down hill from there as far as the financing part. I don't exspect the best in finsancing because of creditability issues, but my 4 fords, I have paid off or keep regular payments on, should account for my dedication to Ford. We all should have learned off the past few years what greed and dishonesty has caused. Being humble on what one has in life is lost. Just because of an extra buck. It was seen finally by someone what was done and almost corrected and I am content with my purchase. I believe it could have been better, but one needs the sale these days to survive. God bless and Merry Christmas, wish all a Happy New Year to come. Be Humble. Thank you David Brister More

I am quite displeased with my Financing experience at Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the de Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the dealer and advised them that I have not received a statement, I was told they would look into in and call me back..."crickets" - never received the phone call. I re engaged 1 week after the payment due date, left a message with Finance and, again, no call back. I caught the name of the bank they were hoping to get me financed with in the first conversation and decided to go directly to the source... they indeed had me in their system but were waiting for the dealer to complete the transaction. This delay led to my temp tags expiring and lose of use of the vehicle for two days. I hesitantly called the dealer but this time I was routed to the GM and Office manager who noted everything wrong and were very prompt in taking care of the issues. I only wish that I called them earlier in the process. Despite my satisfaction with the sales team, my difficult, unresponsive experience with the finance team, I would NOT recommend this dealer to ANYONE! More

If you are looking to work with a stand-up salesman - Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business e Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business environment requires flexibility as things change frequently and he never had a problm making a change even if it was midstride. More

I specified a particular car I wanted and e-mailed it to three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they didn't have the car I wanted in stock but they had found one in Sacramento and I could sign a contract for that one. The price they came up with was $3,000 more than had been quoted. After a lot of negotiating, the price was brought down to a couple of hundred dollars more than the original quote. I agreed to that price on Saturday, October 16, 2010, signed a contract for the car, (a copy which I have in my possession) wrote a check which Camelback Ford cashed, and turned over my 2004 Mustang Convertible in trade. I was told the car would arrive from Sacramento in about 7 days. On Monday, October 18th I received an e-mail stating that I had to make another appointment to come to the Dealership. When I called to ask why I had to come in again, I was told that the car I had contracted for had been sold to someone else I had been given a contract that seems to me to be both illegal and unethical because Camelback Ford did not have possession of or a commitment for from the Sacramento Agency. When I arrived for my appointment on Tuesday, October 19th, I was told that they had found a car in South Carolina that matched my specifications. Although I had an appointment time, I had to wait two and a half hours to sign the documents that had had been predated back to October 16th for the car that had been found in South Carolina. When the car finally arrived from South Carolina and I came to take delivery, it did not have the comfort package I had specified. The invoice price for this package was $518. I thought that amount should have been refunded but all I was offered was free oil changes for a year. I have been buying cars for over 60 years and this is by far the worst experience I have had. I wouldn't recommend this Agency to anyone and would never go there for service, - I would look for another Ford Agency. I have submitted a similar survey to the Ford Headquarters in Michigan and received a letter of apology that indicated my complaint had been forwarded to the Regional Office. Richard Moyer More

We have lived in Phoenix for more than thirty years. Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Linc Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Lincoln Mercury). I have ALWAYS been treated with courtesy and with respect. I have ALWAYS negotiated a good price for the vehicle I wanted. I have ALWAYS experienced excellent followup and service. When looking for a Ford Motor Company product, why would I go elsewhere? More

Troy Eccles is the best car salesmen we have ever worked with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonde with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonderful guy on staff. In addition, our contact with Scott Cocuzza was perfect. That's why we went to Camelback Ford! More