Camelback Ford

On June of 2010 I purchased a 2010 Expedition Ford at Camelback Ford. I traded in a Chevrolet Silverado with the purchase and was told that if I filled out the customer survey that Scott Cocuzza, Manager Camelback Ford. I traded in a Chevrolet Silverado with the purchase and was told that if I filled out the customer survey that Scott Cocuzza, Manager would fill up my tank and give me free oil changes with a perfect score. Come to find out it took them more than 60 days to pay off my Silverado (trade in) and it hit and affected my credit score. I also gave a 500.00 cash down payment and gave them a 500.00 post dated check, which they proceeded to deposit the next day without my consent, when it was post dated for 1 1/2 from the contract date, which in turn hit my credit again and bounced my entire checking account. I spoke to Scott and he said to come back in and they would reimburse me all the fees, which took over 1 month to get the check for all the fees. Furthermore, this purchase transaction consisted of returning to the dealership 3 different times to resign the contract, because they kept changing things on the contract without my knowledge. On January 5, 2011 I went back to Camelback Ford to purchase a different vehicle. I purchased a 2010 Ford F-150 and they said that they would pay off my Expedition and give me a better deal. I realized that I was in over my head with my payment because my hours were decreased at work and my payment went up from $670 to $750. I went back in to trade this truck in because I had the inability to repay the loan with my decreased income and my expenses. So I called Juan, who was my sales representative for both car deals, to see what he could do for me. He said he would talk to his manager and call me back, which he didn't until week later, January 19. So I went in and spoke to Brent Clout, GM, and Scott Cocuzza,Manager, and Brian, Sales Manager. They said they would take care of it and understood. But, instead they said they could extend my first payment by another 45 days from February 19, which was the original first payment due date, and also mention without changing any of the loan terms. They said I needed to come back in with my survey completed with a perfect score and they would change this for me. I went back in to sign and said that the deal had already went through, and there was nothing I could do but they had changed my interest rate without telling me and also added a service and maintenance contract totaling over 3000.00 without my consent, my interest rate was increased by over 1.25% from the original contract dated 2 weeks before from 7.99% on January 5, to 9.29% on January 27. I called them back to find out why and dispute this and they said that there was nothing I could do because the loan had already went through. To this date, the Expedition Ford (trade in) still has not been paid off and I have a payment of $782.31. More

my name is devin, i originally visited the dealership in september 2010. at first i dealt with ed savage. at first i didnt think much of him, i didnt dislike him but i could tell he was arrogant from the fi september 2010. at first i dealt with ed savage. at first i didnt think much of him, i didnt dislike him but i could tell he was arrogant from the first moment i met him. he was bragging about his product knowledge and was chewing dip which i thought was very unprofessional. when i told him i was just looking to get prices and information and wasnt ready to buy he all of the sudden changed his attitude towards me and acted like he didnt want to be around me, so he "to'd" to some other guy named dan(decesare). and let me tell you, dan isnt a very friendly individual either. i told him i was shopping around and hoping to get a great deal and he told me to "hope in one hand and s@#t in the other and see which one fills up faster" i was shocked by the unprofessionalism of both the gentlemen i had just talked to, so i got up and left. only problem i made the mistake of giving them my name and phone number. less than and hour later i recieved a call from one of the sales managers named jeremy ransom. he basically just asked me if i recieved the information i was looking for and if i was in the market, i then told him i wouldnt buy a car from that dealership unless the two gentlemen i spoke with were punished for their behavior and removed from recieving credit for the deal if i did end up buying there. of course he assured me yes and said they would be diciplined and possibly fired. almost 2 months later i decided to look around again and found something that caught my eye on camelback's website, it was an ad car for a 2010 focus for $12,790, and obviously when i got there they tried the bait and switch. they didnt have the ad car as promised(which scott and jeremy assured me they did when i called about it before) so as i was leaving i was walking outside and i saw dan and ed(the two meatheads from 2 months before) outside cutting up and talking about girls they've had sex with and "dogged on" etc. i went back in to tell jeremy that i didnt appreciate being lied to and that he should get rid of those idiots out front. he then asked me why i thought they were lying to me, i expressed that they were being dubious about the ad car, jeremy then tried to tell me that the ad car is like the "lochness monster", "everyone has heard about it but nobody has ever seen it" trying to be witty. i told him i will never buy from their dealership ever, even still he was trying to pressure me to stay. he was deaf earing me and being really pushy almost forcing me to stay it felt like. he then brought out the new car director named scott(cocuzza), he didnt say much other than "sorry we couldnt do anything for you and we appreciate you coming today", and gave me his card(which on the back it had dan decesare's number xxx?) so i then left and as i was walking toward the door i saw dan, ed, and jeremy outside the service area joking around, as i walked out the door i heard jeremy talking about the ad car joke he just told me. as i walked by i made a loud coughing noise and got his attention bc i knew he was talking about me. i didnt look over instead i just kept walking and i heard him get quiet and say "well guys lets go inside and sell some cars to some real customers" and both ed and dan started laughing, and when i looked over, they both stared away in different directions and got quiet again. THIS is the reason i decided not to buy at camelback ford and also to not buy from any store owned by van tuyl. van tuyl dealerships are filled with arrogant salesman and managers and there is blatant and obvious favoritism they give to certain sales reps. i guess if you sell cars and are the manager's friends you get to act and treat people how ever you want. More

Watch out for this dealership! They will make a deal and then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. They didn't have my truck when promised, and didn't return calls when I called them to find out where my truck was. TOOK THEM 3 WEEKS TO PAY OFF MY TRADE! They didn't deliver on a truck bed as promised. If you get caught in the same problem, go direct to the GM, Brent. While he wasn't overly responsive, he made it happen. More

I was lured in by an ad in Sunday paper. It said looking to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck anyways so, The salesman took me around and he was fantastic and friendly and honest sense I got from him. Kelley Stephens was my salesperson. It all went down hill from there as far as the financing part. I don't exspect the best in finsancing because of creditability issues, but my 4 fords, I have paid off or keep regular payments on, should account for my dedication to Ford. We all should have learned off the past few years what greed and dishonesty has caused. Being humble on what one has in life is lost. Just because of an extra buck. It was seen finally by someone what was done and almost corrected and I am content with my purchase. I believe it could have been better, but one needs the sale these days to survive. God bless and Merry Christmas, wish all a Happy New Year to come. Be Humble. Thank you David Brister More

I am quite displeased with my Financing experience at Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the de Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the dealer and advised them that I have not received a statement, I was told they would look into in and call me back..."crickets" - never received the phone call. I re engaged 1 week after the payment due date, left a message with Finance and, again, no call back. I caught the name of the bank they were hoping to get me financed with in the first conversation and decided to go directly to the source... they indeed had me in their system but were waiting for the dealer to complete the transaction. This delay led to my temp tags expiring and lose of use of the vehicle for two days. I hesitantly called the dealer but this time I was routed to the GM and Office manager who noted everything wrong and were very prompt in taking care of the issues. I only wish that I called them earlier in the process. Despite my satisfaction with the sales team, my difficult, unresponsive experience with the finance team, I would NOT recommend this dealer to ANYONE! More