Camelback Ford
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I was absolutely amazed with these guys. They gave me a great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommo great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommodating and just all around super people. We even bought the recommended service plan (which I don't usually go for) because they were willing to work with the payment terms and it can be cancelled at any time with a refund of unused portion of the service plan. We bought a 2011 Mustang GT; their Mustang expert (Mike) was just fantastic - very knowledgeable and helpful and I very much appreciated the time he put in even after the deal was done. More
This was the absolute worst experience buying a used car that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 ti that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 times what was going to happen with the difference. He responded each time that the dealership was going to take care of it. We signed our finance papers after spending more than 5 hours in that place. Our 5 year old was with us and was very unruley. None of has had dinner (9:30pm) and we were rushed through the signing process and were not gvien copies of the contract to take home. I returned the next day to pick the car up, it wasn't ready for delivery since it was so late the night we signed. When I looked over the contract I reaized they added the $2800.00 from what we were short on the trade into the new loan! I told Gabe that he said they were going to take care of it and he answered me that they did - it was part of my new loan. After spending another 2 hours arguing back and forth over this, they finally agreed to remove it. Also, the visor needed to be fixed and Gabe told us on the Monday we picked the car out that the part would be in on Tuesday. When we went back on Tuesday there was no part. He then told me it was in on Thursday - I went back down and still no part. Finally on Friday the part really was in and they fixed it, but it took three trips down to Camelback Lincoln Mercury before the part really was in. Why keep telling me that the part was there when it reall wasn't is beyond me! Finance also didn't know what was going on. We have now signed our third contract for this car because of mistakes made. Buying a car is stressful enough once, but we have been forced to purchase the same vehicle three times in one week! This place gives a new meaning to the words sleazy used car salesman. I would walk and take public transportation before I ever bought from Camelback Lincoln Mercury again! Gabe said our financial guy would be in the office on Tuesday - we bought the car on Monday - however on Tuesday the finance guy was off. Gabe then said the gentleman from finance would be there Thursday, but the same thing happened on Thursday - he was off. I have bought at least 20 cars in my life - and by far, this was the absolute worst experience I have ever had. No car in the world is worth the headaches and stress we put up with this week. Buying the extended warranty was also a problem. On Monday we supposedly bought the gold plan, but on Tuesday it changed to the silver. On Thursday the paperwork said it was the gold, but then on Friday it was back to the silver. Finally after I said I didn't want any extended warranty it turned back into the gold plan again! It felt like I was playng the shell game. Guess where the warranty is?!? I hope this car lasts us a very long time because I dread the day I have to walk into another dealership. More
It took almost 3 hours to negotiate a deal. When I picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me with the car. I was MOST unhappy. Brian Hennesy was terrific when they finally sent someone to help me with the electronics. He was very courteous and knowledgable. The rest of Camamback could take a lesson from him. More
The experience of purchasing my MKX Lincoln from this dealership was truly the best car-buying experience of my life. The Salesman and Vehicle Technology Specialists were outstanding in the delivery of dealership was truly the best car-buying experience of my life. The Salesman and Vehicle Technology Specialists were outstanding in the delivery of the vehicle. They educated me on the technology of the vehicle in terms that I could understand and use to enjoy 100% of my new vehicle's functions. More
Horrible, I Went in there about 2 weeks ago to look at a 2001 cobra that i saw them advertising online. I called before i went in and they said they still had the car and to come by and look at it. When i g 2001 cobra that i saw them advertising online. I called before i went in and they said they still had the car and to come by and look at it. When i got there they started telling me that they couldnt sell the car because it didnt have catalytic converters on it and it wasnt street legal, so they started trying to sell me something completely different that i didnt even want. My girlfriends grandmother has an address in casa grande, so when they found that out they were able to sell the cobra because in casa grande you dont have to go through the emissions process. so we went to go look at the cobra i test drove it, and it was a bad xxx car supercharged and all. We go back to the dealership and we start with the financing part of the deal. He told me that i wouldnt hear anything until the next day, so he said for me to put down a $100 holding fee so no one could buy the car. I put down the holding fee and he assured me that if they werent able to finance that they would refund my $100 dollars. 1,2,3,4 days go by before i hear a xxxx thing and they finally tell me that they cant finance me because the car is to old, but then he tries to get me to buy a 2010 v6 mustang which i didnt want. He told me my $100 dollars would be mailed out, 1 week went by and i hadn'd recieved the money yet, so i called up there. He told me the financing guys just reversed the charge, so i checked my account and not a xxxx dime was in there from them. He then told me he was gonna get on the financing people about it, and now were here another week gone by without receiving my money. It's been over 2 weeks now since the deal fell through, so stay away from this place the people there are nothing but jokes and scam artists. More
Mike Kildoo was my salesman, he was my sales man; he made me feel at ease and very confortable he is a great addition to Camelback Ford. Robert Gallion was the man that came to our hosue to show us how to u me feel at ease and very confortable he is a great addition to Camelback Ford. Robert Gallion was the man that came to our hosue to show us how to use our new truck. We where very pleased with his ability to show us the tricks and gadgets with our new vehicle. More
I got a good deal on a car, but it isn't the deal that is the icing on the cake really. It's the service... - The purchase was far more drawn out than it needed to be (did it really... really need to be the icing on the cake really. It's the service... - The purchase was far more drawn out than it needed to be (did it really... really need to be a 9am-4pm drawn out hoopla?) - The sales pitch for the extended warranty in the "signing the papers" office made me wanted to pluck my eyes out with tweezers. - We had a get a car in a color other than our first choice because ordering one in our color choice would have been too hard is the impression I go. - NO ONE seems to communicate with anyone. It's like they do not have email, meetings or interoffice communications. They called us to ask if we were going to pay for our vehicle AFTER we already paid for it. This left a rather stale impression. - As long as you give them a 110% positive review on the email you get sent they do not care about anything. This made me feel awful and even a little bribed. I am regretting purchasing a vehicle here right now. I truly, truly wish we went to Honda, Toyota or even Chevy. I feel like our car is not what we truly wanted and we felt pressured due to rebates and incentives. Quite frankly, I did not care about those and just wanted to be 100% happy with our car because we are going to have it a LONG time which I cannot honestly say we are. Oh, and did I fail to mention how a lot of the employees backtalk other dealerships? This is not very professional in my opinion. Even after dropping a considerable sum of money on a car we still have to pay for a rental car when ours is in the shop. They regularly say they will issue us a dealer car with a dealer plate--but never do. While we are "happy" it is a sentence that goes something like this... "I am happy... BUT..." and it shouldn't have to include the other half. This was a huge purchase for us and one in which there should be no "but" in a sentence. From this point forward, we are going to go to another Ford dealership for service. I do not care even if it is a long drive or I have to wait in metal chairs. Also, they do not sell the Ford extended warranty (ESP), they sell a plan called MPP which is owned by their dealership (hint: more of a profit for them). The MPP is also more difficult for other Ford dealers to access. Additionally, the ESP plan (even the PREMIUM plan) costs $1000 less amounting to $50 less a month if financed. It also covers MORE with MORE mileage. Hmmm. Hard choice about canceling the MPP and going with the ESP at another dealership. Gosh, I had to debate that one (hint: sarcasm)... I am so sick of their sales pitches, shiny shoes, ties and bad/above me attitudes. I wanted to feel our money was appreciated and I cannot say it was. I just wish we were in a position to trade our car in at another dealership. Hey... I heard Showcase and Courtesy offer donuts and lids for their coffee--Ford does not. Just saying. More
This was the BEST buying experience I have ever had. I was treated with respect and courtesy. The overall process was quick and everything was explained to me in detail. I ordered the New Ford Explorer was treated with respect and courtesy. The overall process was quick and everything was explained to me in detail. I ordered the New Ford Explorer (BEST CAR EVER!!!) and after receiving it, someone was sent to my home to personally program my garage door and gate openers and to show me the SYNC capabilities. I will never buy from anyone other than Camelback ford again. Thank you Camelback Ford. More
I have now dealt with this dealership twice. Both times I have been looking at vehicles under 10k. This place comes off as the stereotypical sleazy used car dealership. They are VERY high pressure. When you have been looking at vehicles under 10k. This place comes off as the stereotypical sleazy used car dealership. They are VERY high pressure. When you are there you almost feel like you are being held prisoner until you give them money for a car. The first time I actually purchased a vehicle. I brought the vehicle back to them the day after taking it home because of a terrible noise coming from the rear of the car every time I braked or turned. At first they said that they would only fix things that were a safety issue. Eventually, after some arguing, they agreed to look at it. I sat and waited for hours while they supposedly looked at it. When they were finally finished they wouldn't tell me what they had done but just that it was fixed. It wasn't. It still made the noise. I took it to another mechanic who said they had to wipe A BUNCH OF WD-40 OFF THE BRAKES. That said, it turned out to be a good, mechanically sound vehicle. After that experience I swore to myself that I would never visit this dealership again but I was passing by and I figured, what the heck.. I'll just see what they have. NEVER again. I was shown a car that was practically falling apart and kept being told how well it was taken care of. I said I wouldn't put any money on it until I saw what it looked like after it had been through their shop and they said they needed money to fix it. They claimed it was a refundable deposit so they could fix it up but I wasn't having any of that. If you dare go to this dealership you can get a good deal but go prepared! More
By far the worst experience I have ever had with buying anything. The used salesmen acted like they had no idea what they were doing. They sold me a car with an aftermarket alarm system and did not have anything. The used salesmen acted like they had no idea what they were doing. They sold me a car with an aftermarket alarm system and did not have the keypad to operate it. Then when I tried to have them get me one, they made it seem like it was this huge deal for them to do it for me, and then they never did. So for the first month, my vehicle's alarm would go off every time I unlocked it, until I went and bought my own keypad. The worst part is the financing though. I dealt with a guy named Todd, who at first was very nice. I then went back to him to change a few things on the paperwork (I had disability and life coverage on it when I didn't need it because I have my own insurance). I tried to get a hold of him for weeks over the phone since I live about 2 hours away from the dealership. He never returned my calls and I had to eventually go out of my way to go in and cancel them. He told me that these cancellations should reflect my loan in about 6-8 weeks. That was about 3 and 1/2 months ago, and my loan has not gone down yet. I have been calling the dealership for about 2 months now (a couple times a week) trying to get a hold of Todd or anyone in the finance department, but still no luck. I have left multiple messages with Todd and with the finance director of the dealership, and still no one has called me back. It looks like I am going to have to go out of my way again and drive down there and I probably still won't get any answers. I cannot believe this place is still running. More