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Camelback Ford
Phoenix, AZ
1,002 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,002 reviews
February 10, 2010
Josh, the manager of the used car dealership section of Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. The car I purchased is a Ford Focus SE 2008 white car. The tires on my car were Pirelli brand tires valued at $520. The tires on the Blue 2008 Ford Focus SE were a Hankook brand which are comparable to the Pirelli tire brand. We agreed to split the difference on the cost of the tires so he added $250 to the cost of the car which was listed at $8999. Issue 1: 2-6-10 When I was given the paperwork by the finance manager, Chuck Perkins, the cash price first said $10999. I told him that was an error and the cash price should be $9250. Chuck got the manager involved and called Josh on his cell. I could hear Josh through the phone ask "What the F*** is going on?" Chuck told Josh I was "F***ing Smart" and was "reading every line on every contract" and I was catching everything. Then the other managers came back into the room and told me the price was published incorrectly and it's actually $9999 plus $895 for negotiating a loan. I told them I wasn't going to pay that because I was pre-approved and I already had been pre-approved by Capital One. It took until 1:30 am on Sunday morning for them to finally agree to the original price and give me the gap insurance at a reasonable price of $300. Josh promised he would make the gap insurance fit within my budget which was $11k out the door. I was offended by the language Josh and the finance manager used. I also don't believe it's legal to advertise a false price. Issue 2: Josh wouldn't put on the new tires until I paid the dealership. I called in the morning 2-9-10 to ensure my car would be worked on first and in a reasonable time which I was told was 45 min. The tires were not installed until 10:30 am. Also, they did not install the Hankook tires they agreed to since they said they sold the car they agreed to swap tires with. Instead they gave me Primwell PZ-900 tires which are valued at $45 each. I could have bought a set of brand new tires for less than $250. The tires were also mounted improperly. The passenger rear tire was mounted 4-5 inches higher than the driver rear tire. The Tire Mount warning light is now on. When I called Josh and told him they didn't mount the right tires and they were mounted improperly the only thing he said he could fix is the mounting. More
by merissa_is
Employees Worked With
Josh
Helpful September 08, 2004
We were led to believe in an internet price of $26,999 which included rebates when we got to the dealer. Then lo and behold the price is increased by another $1400 because the internet guy made a mistake which included rebates when we got to the dealer. Then lo and behold the price is increased by another $1400 because the internet guy made a mistake.......and quoted us wrong???...We intended to pay cash and my husband was talked into financing it to get an additional $1000 rebate. That additional rebate was calculated into the price quoted. We have AAA credit and they charged us over 8% when all other places would charge 3 1/2 to 5 tops. Then to top it off we get a letter from Ford Motor Credit that the dealer made a mistake in the rate and it was less.......WORST EXPERience in my life......and they could care less....offered nothing .....apparently not interested in customer loyalty. More
by ksederholm
