Cambridge Honda

They keep playing games and keep making different deals and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a differ and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a different story. This is my first time at this dealership and they have made it very difficult. I strongly don't recommend you to go to this dealership! Very unfriendly and they are not the only dealership out there. More

I called in advance for pricing on a car starter. I was quoted 300 dollars more than the surrounding dealerships, because they were trying to sell me a honda starter only when they also provide "after mark quoted 300 dollars more than the surrounding dealerships, because they were trying to sell me a honda starter only when they also provide "after market" starts which are 300 dollars less. I was told I did not need an appointment to just come by early morning and it would be taken care of for the price of 400 dollars. I arrived at the dealership 2 days later as discussed with the service representative on the phone. I spent the first 15 minutes waiting for someone to pay attention to me and during that time they discussed who was to drunk when they left the dealership the night before and how hungover they were today. When they finally decided to attended to the customers in line I was told not only did I need an appointment but I would have to leave the car all day in which they would not provide me with alternate transportation and it would be over 400 dollars for the starter. Anytime I tried to speak they said "sorry don't know who would have said that" before I could even finish a sentence. They were rude and unprofessional and I would never return there again. I left and went to Everette they did it in 1 hour with no appointment and for 399 dollars. More

This is our third lease from Cambridge. It seems to get easier each time. I got a reminder about two months in advance, called and set an appointment and in a couple of hours I had my new Accord. Thank y easier each time. I got a reminder about two months in advance, called and set an appointment and in a couple of hours I had my new Accord. Thank you Rebecca, Paul and Matt. We have serviced with Cambridge for 9 years and Danny, Calvin and all the rest of the crew are curtious and efficient. More

I have purchased three vehicles at this dealership and I have been a repeat customer for a reason. I have found that at other dealerships the customer service is far below par level, and the entire process have been a repeat customer for a reason. I have found that at other dealerships the customer service is far below par level, and the entire process has been extremely exhausting and frustrating. I have always left Cambridge Honda with a great feeling of the purchased vehicles, and the management is not only friendly and helpful, but has always gone out of their way to explain options to me to make sure I have made the best, most educated decision. I feel when you purchase a vehicle at Cambridge Honda, you are family, and well taken care of. I have referred about 7 or so friends and family members to purchase vehicles at this dealership, and they have all raved about their process, people, and quality. Never have I or any of them ever come across an issue or problem with this establishment. This dealership is run like a business that takes care of their customers for the long run, not like a circus where you get thrown around at all the ringleaders. There are plenty of Honda dealerships in the area, however, if you want to enjoy the experience of purchasing a vehicle, I suggest and recommend highly you take a visit to Cambridge Honda. More

They charged me over $200 to cut a new key and program remote after I lost mine. I paid exactly $37.63 for the EXACT same service and parts 6 years ago in Western MA. Joseph Penebre, the service guy at remote after I lost mine. I paid exactly $37.63 for the EXACT same service and parts 6 years ago in Western MA. Joseph Penebre, the service guy at the desk blamed it on inflation - HA! I still have all the receipts to prove the difference in price by the way. Then I had to pay $98 for them to tell me my transmission was faulty. They replaced that but delivered the car back with terrible squeakiness as if it were the Titanic sinking every time I turn. Also the check engine and service lights were still on. When I took the car back in to ask why this was so, they wanted to charge me ANOTHER $98 diagnostic fee to figure that out!!! To top it all off the BOSE 6 CD player under my seat was suddenly inoperable the day I picked my car up from them. I would like to ask them to fix it but I am so frustrated with their service I will probably take it to another local dealer as BOSE will not service directly. The only person in this whole operation that seems the least bit concerned with your happiness is Dan Carvalho, the Service Asst Mgr, but not even OBAMA could save this operation. They have clearly survived on gouging the customer - and they know you're screwed without them cause they're easily located on FRESH POND. My suggestion: Drive to Newtonville, Burlington, Boston or Everett to service your Honda. Otherwise, prepare for frustration and an empty wallet in Cambridge! More

I did not have any of the problems or horror stories the majority of people described here. I bought a 2006 CR-V and was given courteous attention and I was able to negotiate the price to my satisfaction. I majority of people described here. I bought a 2006 CR-V and was given courteous attention and I was able to negotiate the price to my satisfaction. I haven't dealt with their service department or anything else other than buying but I was treated very well and the car was very clean and has given me no problems. I actually went back 10/11/09 and bought another Honda, a 2004 Element, and had the same experience with a very nice low pressure salesman, Bobby. Again, I can't vouch for the after sales service as I've had no experience with it, but if you do your research and are willing to do some negotiating, you can get a fair deal. More

I bought my car here at a reasonable price. They were pretty laid back and let us do pretty much what we wanted. I enjoyed the experience here overall. In the end I got what I wanted and they made some pretty laid back and let us do pretty much what we wanted. I enjoyed the experience here overall. In the end I got what I wanted and they made some money off of me. If I had to do it all over again I wouldn't mind going back to Cambridge Honda for another new car. More

an update to our two previous reviews last week we an update to our two previous reviews last week we received a phone call from Matthew Houlihan, finance manager at Cambridge Honda. He asked for ou an update to our two previous reviews last week we received a phone call from Matthew Houlihan, finance manager at Cambridge Honda. He asked for our credit card information in preparation for a refund of our $500.00 deposit. I returned his call with the information, and true to his word, on the 18th Cambridge Honda refunded our deposit to our VISA card. no explanation was given, but we are satisfied with the result. hopefully, either Cambridge Honda will stop the practice of holding these deposits hostage to a new car purchase, or make it more clear when the deposit is solicited, that such deposits (a) represent a commitment to purchase a new car (something that was entirely NOT clear at the time our card was charged); and (b) are not refundable in the event a patron changes her/his mind about a potential purchase. best of luck to Cambridge Honda and its customers from here on out. More

An update to our previous review. In early July we An update to our previous review. In early July we visited Cambridge Honda, where we have serviced our car until now, to look into buying a second An update to our previous review. In early July we visited Cambridge Honda, where we have serviced our car until now, to look into buying a second car. We settled on a Honda Insight, and were told if we left a $500.00 deposit, Cambridge Honda would have a car in the color and with the options we wanted available for us to evaluate, and possibly purchase. It was understood that should we choose not to buy a car, our deposit would be refunded. We hesitated, because we weren't sure we could secure financing we could afford, and we wanted to look over our finances in any event to make sure we could afford a second car. The salesperson, Kathy Lemus, assured us she'd wait to "run the card" until we returned to see the car and authorized her to move ahead with a purchase. We returned the next day to see the car and test drive it, but Kathy was not available and our car was not there. Fine. We decided to wait to buy a new car from Cambridge Honda until next year or the year after. Then we discovered a $500.00 charge on our VISA card. We called and were told (1) it would be refunded; (2) only the sales manager, Paul Cotrone, had the authority to refund the deposit, and he was "in a meeting;" (3) Matthew Houlihan could offer to arrange financing so we could buy the car ("3.9%? 1.9%?, how about 0%?"); and (4) we'll call you back with a decision right away. None of which were true. Houlihan's financing "offers" were made only AFTER we asked for our deposit back: had any of these offers been genuine (they were not: we'd been told that the Insight was such a hot new product, there were ZERO incentives and no wiggle room on price, financing, or options), or been made during our first visit, we'd probably be driving a Honda Insight right now. Here is the promise Cambridge Honda makes to its customers on its website: It is Cambridge Honda's goal to provide superior good and services to all our customers, but our primary goal is to ensure that each and every customer be completely satisfied. If for any reason this should not be the case, I encourage you to ask for me personally. We are proud of Cambridge Honda and strive to be your first choice for all your automotive needs. Andrew V. Bellizia, Jr., President We have a reason, and we did ask for Mr. Bellizia personally; and if Cambridge Honda had simply returned our deposit we'd still be servicing our car there for years to come and we'd be buying a new Honda Odyssey from them in 2010 or 2011. But after three weeks of attempting to resolve this issue with Cambridge Honda, during which no one EVER returned a call to us, we posted our first review on Dealer Rater.com, and have now begun seeking remedy with Honda USA, the Better Business Bureau, and the Massachusetts Attorney General's Office, among others. We are not giving up; though in a tersely worded response to our BBB complaint (not to us), Cambridge Honda finally came out and said they were absolutely NOT going to give us back the $500.00 they took from us; and for which we received ZERO services and ZERO products. We will never go back. And going forward we will work tirelessly to inform everyone we know and everyone they know that Cambridge Honda was neither honest, professional, nor smart with us (they have just sacrificed four or five thousand dollars in service revenue for five hundred dollars; how can that make good business sense?). Cambridge Honda owes us, and everyone they've done this to a refund, an apology, and assurances that they will take steps to prevent such abuse to their future customers. As it stands, their widely reported bad business practices have not only tarnished their own reputations, but threaten to tarnish the reputation of Honda Motor Corporation. Cambridge Honda, have you no shame? More

We bought a used '99 CRV in November 2006 at Fresh Pond Honda. The cheap "new" tires they put on didn't last 20, 000 miles. Had a flat a few months later and went to the trunk - NO JACK! Is that even le Honda. The cheap "new" tires they put on didn't last 20, 000 miles. Had a flat a few months later and went to the trunk - NO JACK! Is that even legal to sell a car without a jack? With regards to service we had a wicked rattle less than a year after we bought it and so I came in and they wanted $100 just to look at it. A friend later checked it out, saw it was a loose heat shield and fixed it with a clip for $5! Avoid them like the plague! More