Cambridge Honda

I bought a brand new odyssey...I love it!!!! The sales person was friendly, and honest. He listened to evrything I had to say. He found the exact car i wanted, answered all my questions. I have purchased person was friendly, and honest. He listened to evrything I had to say. He found the exact car i wanted, answered all my questions. I have purchased several cars over the yearsnd I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. And it was delivered when they indicated. I felt treated very fairly with the pricing as I had done a lot of homework. Cambridge did everything to close the deal. He returned calls and put me in touch with an alternate person (in case). Perhaps what I was most impressed with was the time jerry with me once I took the car. I bet he spent over 1 hour with me showing me the various features and I'd like to think that it wasn't because I somehow lacked ability to assimilate the info. Jerry was a wonderful sales person.I will send family and friends to jerry if they looking to purchase a car. Also finance office was wonderful More

I have purchased several cars over my driving lifetime and I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. and I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. And it was delivered when they indicated. I felt treated very fairly with the pricing as I had done a lot of homework. What I really liked was the internet buying. Cambridge actually gave me a price over the net (it was negotiable as it turns out) but other dealers were going to make me come into their showroom. That was totally defeating the purpose. Cambridge did everything to close the deal. The sales staff (Kurt) was wonderful. He returned calls and put me in touch with an alternate person (in case). Perhaps what I was most impressed with was the time Kurt spent with me once I took the car. I bet he spent over 1 hour with me showing me the various features and I'd like to think that it wasn't because I somehow lacked ability to assimilate the info. He even took the time to help me with my iPhone so it would work with the hands free. I have to say that I had a terrific experience. I did buy my last car at Cambridge and have used their service department ever since. As wonderful as sales is, service has done a great job. Laura (not sure if that's her name)is fabulous on the front service desk. So in my experience, Cambridge has the breadth and depth of a first rate car dealership and outstanding customer service! Thanks... More

How do I rate this dealership from 1-5? As you can see mainly FIVE (GREAT). Well, it started with Rebecca Rideout one of your sales person at the Honda Cambridge Dealer, Cambridge, MA. She is an extraor mainly FIVE (GREAT). Well, it started with Rebecca Rideout one of your sales person at the Honda Cambridge Dealer, Cambridge, MA. She is an extraordinary sales person. We loved doing business with Rebecca so much we came back and purchased a second car (HONDA CRV 2000) from her. Our first purchase with Rebecca was a Honda Civic 2000 (New). I still own the CRV and when I'm ready for a replacement guess who I'm going to for a new car again? More

BEWARE OF THIS DEALERSHIP! Oh my God, I wish I had read the reviews online before visiting Cambridge Honda.They are dishonest, sneaky, like to play games and mislead their customers! At least this is true the reviews online before visiting Cambridge Honda.They are dishonest, sneaky, like to play games and mislead their customers! At least this is true with the salesman that I worked with. I left the dealership feeling being tricked! Can't believe this is the way they do business! When I got home, I read their reviews on another major review site and saw countless of 1 and 2 stars. Always ask them to list all the fees on PAPER before agreeing on a deal. Do not trust what they say because they intend to be vague and mislead you. Alway check and double check again before signing any agreement. Otherwise you may end up paying more than what you thought they had offered. I have friends and relatives who are going to buy cars and I will definitely tell them to stay away from this dealership More

They keep playing games and keep making different deals and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a differ and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a different story. This is my first time at this dealership and they have made it very difficult. I strongly don't recommend you to go to this dealership! Very unfriendly and they are not the only dealership out there. More

I called in advance for pricing on a car starter. I was quoted 300 dollars more than the surrounding dealerships, because they were trying to sell me a honda starter only when they also provide "after mark quoted 300 dollars more than the surrounding dealerships, because they were trying to sell me a honda starter only when they also provide "after market" starts which are 300 dollars less. I was told I did not need an appointment to just come by early morning and it would be taken care of for the price of 400 dollars. I arrived at the dealership 2 days later as discussed with the service representative on the phone. I spent the first 15 minutes waiting for someone to pay attention to me and during that time they discussed who was to drunk when they left the dealership the night before and how hungover they were today. When they finally decided to attended to the customers in line I was told not only did I need an appointment but I would have to leave the car all day in which they would not provide me with alternate transportation and it would be over 400 dollars for the starter. Anytime I tried to speak they said "sorry don't know who would have said that" before I could even finish a sentence. They were rude and unprofessional and I would never return there again. I left and went to Everette they did it in 1 hour with no appointment and for 399 dollars. More

This is our third lease from Cambridge. It seems to get easier each time. I got a reminder about two months in advance, called and set an appointment and in a couple of hours I had my new Accord. Thank y easier each time. I got a reminder about two months in advance, called and set an appointment and in a couple of hours I had my new Accord. Thank you Rebecca, Paul and Matt. We have serviced with Cambridge for 9 years and Danny, Calvin and all the rest of the crew are curtious and efficient. More

I have purchased three vehicles at this dealership and I have been a repeat customer for a reason. I have found that at other dealerships the customer service is far below par level, and the entire process have been a repeat customer for a reason. I have found that at other dealerships the customer service is far below par level, and the entire process has been extremely exhausting and frustrating. I have always left Cambridge Honda with a great feeling of the purchased vehicles, and the management is not only friendly and helpful, but has always gone out of their way to explain options to me to make sure I have made the best, most educated decision. I feel when you purchase a vehicle at Cambridge Honda, you are family, and well taken care of. I have referred about 7 or so friends and family members to purchase vehicles at this dealership, and they have all raved about their process, people, and quality. Never have I or any of them ever come across an issue or problem with this establishment. This dealership is run like a business that takes care of their customers for the long run, not like a circus where you get thrown around at all the ringleaders. There are plenty of Honda dealerships in the area, however, if you want to enjoy the experience of purchasing a vehicle, I suggest and recommend highly you take a visit to Cambridge Honda. More

They charged me over $200 to cut a new key and program remote after I lost mine. I paid exactly $37.63 for the EXACT same service and parts 6 years ago in Western MA. Joseph Penebre, the service guy at remote after I lost mine. I paid exactly $37.63 for the EXACT same service and parts 6 years ago in Western MA. Joseph Penebre, the service guy at the desk blamed it on inflation - HA! I still have all the receipts to prove the difference in price by the way. Then I had to pay $98 for them to tell me my transmission was faulty. They replaced that but delivered the car back with terrible squeakiness as if it were the Titanic sinking every time I turn. Also the check engine and service lights were still on. When I took the car back in to ask why this was so, they wanted to charge me ANOTHER $98 diagnostic fee to figure that out!!! To top it all off the BOSE 6 CD player under my seat was suddenly inoperable the day I picked my car up from them. I would like to ask them to fix it but I am so frustrated with their service I will probably take it to another local dealer as BOSE will not service directly. The only person in this whole operation that seems the least bit concerned with your happiness is Dan Carvalho, the Service Asst Mgr, but not even OBAMA could save this operation. They have clearly survived on gouging the customer - and they know you're screwed without them cause they're easily located on FRESH POND. My suggestion: Drive to Newtonville, Burlington, Boston or Everett to service your Honda. Otherwise, prepare for frustration and an empty wallet in Cambridge! More

I did not have any of the problems or horror stories the majority of people described here. I bought a 2006 CR-V and was given courteous attention and I was able to negotiate the price to my satisfaction. I majority of people described here. I bought a 2006 CR-V and was given courteous attention and I was able to negotiate the price to my satisfaction. I haven't dealt with their service department or anything else other than buying but I was treated very well and the car was very clean and has given me no problems. I actually went back 10/11/09 and bought another Honda, a 2004 Element, and had the same experience with a very nice low pressure salesman, Bobby. Again, I can't vouch for the after sales service as I've had no experience with it, but if you do your research and are willing to do some negotiating, you can get a fair deal. More