Cambridge Honda
Cambridge, MA
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I was in a hurry to buy a new Honda Civic. I returned back to the US after a long absence. Justin arranged the sale very skilfully and was super patient with me :) I got the car at the right time. Nic back to the US after a long absence. Justin arranged the sale very skilfully and was super patient with me :) I got the car at the right time. Nicely delivered and with good help during last moment financing issue that I created... The price was OK, I wasn't too unhappy and Justin did well in negotiations, accommodating but firm. More
Very professional yet low-key service. Price offered was competitive on both trade-in and new car. Responsive and helpful without being pushy. In the end, I had to buy elsewhere because they didn't have exa competitive on both trade-in and new car. Responsive and helpful without being pushy. In the end, I had to buy elsewhere because they didn't have exactly what I had. Wasn't actually sad about this; would have loved to be able to buy from this dealership. Will definitely be servicing my car here, however, and support the dealership this way. More
Bobby is a great professional but also very responsive to customer needs. Having just arrived from another country, the experiences at other dealerships were not the best and Bobby was accommodating to our f customer needs. Having just arrived from another country, the experiences at other dealerships were not the best and Bobby was accommodating to our family. The one thing we found out was that it is crucial to locate a sales person like Bobby at any dealership; that person will make all the difference. Thank you Bobby! More
Worked with Bobby Boyd. Not pushy, told me what a needed to know. Answered all my questions straight forwardly. Courteous and pleasant to deal with. I've had my previous Honda serviced here for 2.5 years an to know. Answered all my questions straight forwardly. Courteous and pleasant to deal with. I've had my previous Honda serviced here for 2.5 years and have always had a good experience. All personnel were courteous and helpful. More
My husband and I bought a 2011 Honda Accord on June 20. My husband responded to a letter from the Cambridge Honda dealership about trade-in opportunities for our Honda Civic (2008). He got an excellent quo My husband responded to a letter from the Cambridge Honda dealership about trade-in opportunities for our Honda Civic (2008). He got an excellent quote for the trade-in and for a new Accord from the manager on June 18. Then he returned with me on June 19 and 20 to test drive the car and decide whether to buy. We were both very impressed by the quality of care and service that Rebecca Rideout gave us. She took initiative and pushed forward our paperwork with the insurance company and MVA. She patiently answered all our questions and took care of all the details. When the Honda serviceman unexpectedly left early, she took it upon herself to take the car to a nearby gas station for an inspection sticker. She also noted a missing cover in the car and found a replacement and made sure the tire pressure was correct. (Another dealership had us riding out of the lot only to find alarms sounding because air pressure was too low.) My husband and I had a wonderful experience at Cambridge Honda. We love the car and highly recommend the dealership, and especially Rebecca Rideout, for her friendliness and willingness to go the extra mile. More
Great costumer service! Bobby let me take the time I needed, was very comprehensive and courteous. Definitely recommend this dealership, I had a good experience. needed, was very comprehensive and courteous. Definitely recommend this dealership, I had a good experience. More
Bobby Boyd is the one of the brightest , astute, and a young man of highest intergrity. He made our experience a very positive one and we left very happy. He was giving even after the sales was made and v young man of highest intergrity. He made our experience a very positive one and we left very happy. He was giving even after the sales was made and very knowledgeable of the product. We recommend him to anyone. More
Have dealt with cambridge honda in past and have always gotten good service. I was looking for a new car wanted a change from honda oddysse. The sales person was very knowledgeable, able to point out com gotten good service. I was looking for a new car wanted a change from honda oddysse. The sales person was very knowledgeable, able to point out comparisons to other car. When I decided to buy he search for the car that I wanted, color and model very quickly. I drove out the door with my new car in less than four days ! More
I walked into the dealership on a rainy day and about an hour before closing time. I was greeted with a smile and patience. Bobby, the salesperson, presented himself as a person first and then salesman. He hour before closing time. I was greeted with a smile and patience. Bobby, the salesperson, presented himself as a person first and then salesman. He was very knowledgeable about the car and was willing to work with the pricing I had in mind. Of course there are always glitches when making any major purchase, but I remained impressed by Bobby's patience, courtesy, and attention to my questions. I also appreciated the follow-up call a couple of days later to make sure I was enjoying my car. I'm sure I could've saved a little (very little) money by shopping around, but to me the comfort I felt with this dealership was worth it. More
If Bobby Boyd had been the only person I had contact with If Bobby Boyd had been the only person I had contact with at Cambridge Honda, I would have rated "Customer Service", "Friendliness", and "Overall If Bobby Boyd had been the only person I had contact with at Cambridge Honda, I would have rated "Customer Service", "Friendliness", and "Overall Experience" as 4 or 5. Bobby inspired confidence that he was on my side and was really interested in getting me the best deal he could. He drove me over to the dealerships storage lot(about 5 miles away)because they didn't have the color of the car I was interested in on the dealership lot. On the negative side, the person answering the phone at the dealership has a poor telephone manner and first salesman I spoke with on the phone(don't remember his name) didn't seem like someone I wanted to do business with. On the day I came to pick up the car, the financial manager was not very personable. His manner was cut and dried and too abrupt and rushed. He didn't on his own take the time to explain things to me carefully but when I asked, he did answer my questions. Their was some confusion about the terms of the deal that Bobby and I had worked out and he had to rewrite the contract a couple of times. I'm not sure whose fault this was but Bobby apologized a few times for the inconvenience and delay. The financial manager just seemed irritated about the situation and expressed it to Bobby. He may have been justified in doing so but it created a slightly awkward situation. In the end, Bobby's friendly, professional and accommodating manner and the deal he helped me to get left me feeling happy with my experience with Cambridge Honda and this is why I would recommend the dealership. More