Cambridge Honda

Big money oil change Good service; pleasant greeting at the door and I got out a little earlier than I was promised; thanks! It was the pricey 30,000 oil/filter change... Good service; pleasant greeting at the door and I got out a little earlier than I was promised; thanks! It was the pricey 30,000 oil/filter change.....but good service nonetheless More

Professional and prompt service I was completely satisfied with the service I received. Right at the time I walked into the service department I was greeted professionally and with I was completely satisfied with the service I received. Right at the time I walked into the service department I was greeted professionally and with speed. I am extremely satisfied with the service I received. More

Bad Experience Purchased a Used CR-V for a second vehicle First of all, I am used to high pressure sales tactics, and usually find it amusing. This place is all th Purchased a Used CR-V for a second vehicle First of all, I am used to high pressure sales tactics, and usually find it amusing. This place is all that. What I didn't like was that when we settled on a price, I asked if that was the total price, and was told "yes". Twice. But when you go to pay for it, they added the salesman's commission to the price. I have never seen that before. Now, the sales guy is sitting there with the puppy eyes and so you have to deal with this in front of him. I told them I was out, and the sales guy offered to forfeit the commission, and the sales manager was OK with that. What a bunch of dirt bags that they would allow a transaction to happen where their sales guy doesn't get paid, or its just a last minute shake-down and they're both in on it. Whatever. I ended up getting all weather mats thrown in instead, but it took walking out the door first. Anyway, just slimy. Also, the car smelled of the usual shampoo they use at car dealerships and I asked both the sales guy and the sales manager if this car belonged to a smoker. "Absolutely not", I was told, "we never deal those cars". BS. 2 weeks after bringing it home, it reeks of cigarettes. Nothing I can do now though, except spread the word that this dealership sucks! stay away? More

"New" car not on the lot, being used personally Things started off well here, but I would have major reservations about just how “new” some of their new cars are based on my experience. My first int Things started off well here, but I would have major reservations about just how “new” some of their new cars are based on my experience. My first interaction was positive, as I got a good initial price quote via e-mail and timely responses to questions. When I went in, my salesperson was friendly and helpful. We agree to a total price and confirm the color I want, but before finalizing the deal and handing over my money, I ask to see the actual car. This is where things quickly started to get sketchy and kept getting worse. First, I am informed that the new car has 280 miles on it. Even though the other new cars I’ve purchased have had 4, 15, and 23 miles, I realize that 280 is not impossible if accumulated during test drives or if delivered from another dealership by being driven instead of shipped. Taken in isolation, this is more of a yellow flag than a red flag. Then things get really interesting when it finally comes out that the car they’re selling as a new isn’t physically there because it’s actually with the owner’s wife in their driveway. It’s sounding more and more like a demo car with much more personal use than appropriate to sell as new. I’m about to leave at this point, but they do want to make a deal, so they say they’ll have the car driven back to the dealership (where it’s really supposed to be already) so that I can see it. As I’m waiting, I’m becoming increasingly uncomfortable about the whole experience and how this business is run. Finally, the car arrives. It did have 289 miles, but upon opening the door, I see that there’s a car seat installed in the second row. Wow. Then I ask them to pop the trunk, and there are Trader Joe’s bags and lots of other crap in it. That was enough for me. This was not a new car by any reasonable definition and was clearly being used personally. Not sure for how long, but definitely long enough. This is really too bad, because the initial interactions were quite positive, and I genuinely liked my salesperson. Had we been able to complete a deal with a car that really felt like a new car, this probably would have been one of my most enjoyable buying experiences. However, when it comes down to it, new cars should only have miles accumulated from test drives and other business use, not personal use. I’m honestly concerned that I can’t trust how new their new cars are, and I'm insulted they thought this was acceptable. More

Oil change and 2nd opinion We needed an oil change and we also were following up on some work another mechanic had recommended that we have done. As always, Cambridge Honda gav We needed an oil change and we also were following up on some work another mechanic had recommended that we have done. As always, Cambridge Honda gave us an honest opinion telling us that the work that was recommended was not needed. We've serviced our Honda's at Cambridge Honda for 16 years. Top notch service! Thank you Joe and Laura for service that cannot be beat!! More

Great experience! Prior to visiting Cambridge Honda I did my due diligence on Edmunds.com and got pricing from several dealers. I first visited a different dealership ( Prior to visiting Cambridge Honda I did my due diligence on Edmunds.com and got pricing from several dealers. I first visited a different dealership (recommended by a friend) but got a complete runaround there. The whole infuriating dance. Cambridge Honda had given me a good, transparent price initially so I went there next. They treated me with respect and made everything easy. They answered my questions and were very pleasant to deal with. I ended up getting exactly the car I wanted at a great price. It was a very satisfactory experience. More

Service at the Service Desk When I go to Cambridge Honda for service, I look for Joe P. I purchased cars there and have service done there. Dozens of trips over the years, Joe a When I go to Cambridge Honda for service, I look for Joe P. I purchased cars there and have service done there. Dozens of trips over the years, Joe and a young woman at the Service Desk have been great to deal with. Professional, friendly, and efficient. Joe got me in and out with a oil change and treated me in his special way, he has a good way about him, considerate--thoughtful. He even drove my car up for me, it seemed they were a little short handed. So, for a routine oil change, Joe gives me super service. Shows me this guy is good. More

Always easy and pleasant My service appointment was booked for 7:30am (normal opening time). I arrived at 7:15am , an agent was there and he took me right in. Unexpected an My service appointment was booked for 7:30am (normal opening time). I arrived at 7:15am , an agent was there and he took me right in. Unexpected and exceptional in my world view. More

Excellent as always The service here is wonderful- The people at the front are courteous and knowledgeable and have always been eerily accurate estimating how long repair The service here is wonderful- The people at the front are courteous and knowledgeable and have always been eerily accurate estimating how long repairs will take. Also, they replaced a part under warranty quickly and without a hassle. More

Great Both cashiers helped me with the coffee machine. The bald guy was though with the service review and he always makes me feel welcome even if he know Both cashiers helped me with the coffee machine. The bald guy was though with the service review and he always makes me feel welcome even if he knows it's just for a quick lube on a very rainy day More