Cambridge Honda
Cambridge, MA
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Disappointing experience with Monica, Salem, and Josh. We spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found o spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found on CarGurus that the “price would be honored”. After driving 75-minutes to the dealership we were told that Monica (who knew we were coming in) was the “online sales rep” and that Salem would be assisting us. Salem printed a sales quote to which we mentioned the previous conversation with Monica whom stated the price that would be honored (about $1800 under MSRP). Salem stated he would need to ask his manager to pull up the conversation with Monica to determine if this price was quoted. After a moment the sales manager inquired again about the price we were quoted, requested to see the CarGurus listing, and explained that he cannot sell the vehicle at that price and provided brief education about how CarGurus is a “third party site” and that the price could not be honored unless it was on the dealership’s website. The manager stated he wanted to work with us and offered us approximately $1000 off the MSRP. Despite whether CarGurus listing was accurate or not in regards to pricing, the sales manager and sales associate did not own the misrepresentation of their vehicle pricing by their online sales rep (Monica). Extremely disappointed in the lack of ownership and deception by this dealership. Additionally this dealership was deceptive in listing of fees; as Monica listed additional fees over the phone the “sales commission” fee of $150 was not mentioned but was listed on both quotes received at the dealership. Ultimately we walked away because our only encounters with this dealership and their staff were accompanied with deception and misrepresentation. More
We had the best experience today with Mike Carroll, and got our 2nd Honda from him......He was so patient with our questions and got us the best car to fit our needs. we needed a bigger car for out grandki got our 2nd Honda from him......He was so patient with our questions and got us the best car to fit our needs. we needed a bigger car for out grandkids and he knew just what we needed ......I already told my son and my friend to go see Cambridge Honda and ask for Mike Carroll....great experience and very happy with our decision !! More
Awful experience do not trust this place they overcharge me to buy my lease the will not cooperate to refund me 600.00 . I have now compared to other Honda dealer they are all 600.00 less fir fees Honda C me to buy my lease the will not cooperate to refund me 600.00 . I have now compared to other Honda dealer they are all 600.00 less fir fees Honda Cambridge charged 1188.00 for the same fees as others More