Cambridge Honda

Disappointing experience with Monica, Salem, and Josh. We spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found o spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found on CarGurus that the “price would be honored”. After driving 75-minutes to the dealership we were told that Monica (who knew we were coming in) was the “online sales rep” and that Salem would be assisting us. Salem printed a sales quote to which we mentioned the previous conversation with Monica whom stated the price that would be honored (about $1800 under MSRP). Salem stated he would need to ask his manager to pull up the conversation with Monica to determine if this price was quoted. After a moment the sales manager inquired again about the price we were quoted, requested to see the CarGurus listing, and explained that he cannot sell the vehicle at that price and provided brief education about how CarGurus is a “third party site” and that the price could not be honored unless it was on the dealership’s website. The manager stated he wanted to work with us and offered us approximately $1000 off the MSRP. Despite whether CarGurus listing was accurate or not in regards to pricing, the sales manager and sales associate did not own the misrepresentation of their vehicle pricing by their online sales rep (Monica). Extremely disappointed in the lack of ownership and deception by this dealership. Additionally this dealership was deceptive in listing of fees; as Monica listed additional fees over the phone the “sales commission” fee of $150 was not mentioned but was listed on both quotes received at the dealership. Ultimately we walked away because our only encounters with this dealership and their staff were accompanied with deception and misrepresentation. More

We had the best experience today with Mike Carroll, and got our 2nd Honda from him......He was so patient with our questions and got us the best car to fit our needs. we needed a bigger car for out grandki got our 2nd Honda from him......He was so patient with our questions and got us the best car to fit our needs. we needed a bigger car for out grandkids and he knew just what we needed ......I already told my son and my friend to go see Cambridge Honda and ask for Mike Carroll....great experience and very happy with our decision !! More

Awful experience do not trust this place they overcharge me to buy my lease the will not cooperate to refund me 600.00 . I have now compared to other Honda dealer they are all 600.00 less fir fees Honda C me to buy my lease the will not cooperate to refund me 600.00 . I have now compared to other Honda dealer they are all 600.00 less fir fees Honda Cambridge charged 1188.00 for the same fees as others More

A Very Big Thank You I have had the pleasure of knowing Rebecca Rideout as my sales consultant at Cambridge Honda. She has a reputation of being a very knowledgeable, re I have had the pleasure of knowing Rebecca Rideout as my sales consultant at Cambridge Honda. She has a reputation of being a very knowledgeable, reliable and a caring person. We've really enjoyed doing business with her. I have bought three Hondas from her and these experiences have always been worry-free. We will definitely go back to Cambridge Honda because of Rebecca's outstanding high quality customer service. More

Maintenance Service I was able to get in quickly Was kept posted on progress of job There was an issue when I left. But was rectified the next day by putting us in im I was able to get in quickly Was kept posted on progress of job There was an issue when I left. But was rectified the next day by putting us in immediately More

Oil change and tire rotation Service was excellent start to finish Completed with in time frame I continue to go to Cambridge Honda for their attentiveness and respectful treat Service was excellent start to finish Completed with in time frame I continue to go to Cambridge Honda for their attentiveness and respectful treatment Will continue to have my CRV serviced at the dealership Prices are generally competitive More

Great Service I had a great experience at Cambridge Honda recently for an oil change. Joe at the front desk is really nice and helpful and followed up to check in I had a great experience at Cambridge Honda recently for an oil change. Joe at the front desk is really nice and helpful and followed up to check in about the experience. Always nice to go there for service. More

Express oil change & tire rotation with Advisor Glenn Mills I had a wonderful experience the day of service at Cambridge Honda Fresh Pond Pkwy, Cambridge, Ma. Advisor Glenn Mills is courteous and respectful of I had a wonderful experience the day of service at Cambridge Honda Fresh Pond Pkwy, Cambridge, Ma. Advisor Glenn Mills is courteous and respectful of my time and had my car ready in no time. My car is running beautifully thanks to Glenn and the entire service team at Cambridge Honda Fresh Pond Parkway. I was even able to bring along my therapy dog while we waited, an added bonus. The place is spotless and extremely clean. More

Courteous and knowledgeable. Laura at the Service front desk continues to be dependable, and open to questions. She transmits a good sense of confidence to the customer. I a Laura at the Service front desk continues to be dependable, and open to questions. She transmits a good sense of confidence to the customer. I am new to Honda Cambridge. Had to transfer from the Commonwealth Ave., Brighton center when it closed and was glad to find Honda Cambridge, equal in service and dependability. Have recommended to other Brighton center transplants. More