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California Motors Direct - Santa Ana
Santa Ana, CA
78 Reviews
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Showing 78 reviews
March 31, 2021
Awesome establishment it’s encouraging to know that such a caliber of qualified men and women provide the community with such professional poise and commitment a caliber of qualified men and women provide the community with such professional poise and commitment More
by Gs83174
Employees Worked With
Steven Monroe
March 18, 2021
Been waiting on management to get back to me for about a year! Biggest Scam place ever . Sold me a vehicle that had extensive structural damage that was not disclosed CMD took my car back to fix it “under year! Biggest Scam place ever . Sold me a vehicle that had extensive structural damage that was not disclosed CMD took my car back to fix it “under warranty “ had my car for 7 months while I was still actively paying on it .. turns out they never fixed anything I as even told it was at a Chevy dealer getting fixed just for me to get the paper work and find out that was a lie... I Would love to just talk to Arnold and work this out but I’m starting to think he isn’t a real person and I’m getting the run around for the fun of it . BUT I WILL BE HEARD.! More
by Sswan22
Employees Worked With
Jeff Fernandez, Carlos Salazar, Alex Kikalaye, David Orellana, Francisco Alecio, Kevin Cline
March 11, 2021
This was the worst purchasing experience I ever had. The worst. I was sold a car that didn't have an important charging feature I thought was standard, and when I called to ask my sales rep Matt what I coul worst. I was sold a car that didn't have an important charging feature I thought was standard, and when I called to ask my sales rep Matt what I could do, he was beyond unhelpful. He was rude. He wouldn't even answer my calls. The best he could do was to take back the car I had purchased days ago but for $1,500 less than he sold it to me! Making a profit on misinformation he gave me. Exhausted, I finally decided to drop the whole issue and just get the extra key he promised came with the vehicle, only to be told that no, there was no extra key. No big thing that he told me there was. His managers were no help. I should have checked the reviews before buying here. They all say similar things. These guys are crooks. DO NOT PURCHASE FROM THIS BUSINESS!!!! More
by melissac
Employees Worked With
Matt Daley
December 24, 2020
I want a refund for these warranties I was flat out lied to and manipulated into purchasing by being told the price of the vehicle would be a lot higher if I didn't get these. My monthly payment was already to and manipulated into purchasing by being told the price of the vehicle would be a lot higher if I didn't get these. My monthly payment was already calculated before I sat down in the chair because they had already factored in these "OPTIONAL" add ons. Payment packing is what this is called and if Michael the Salesman or Arnold the Manager (he must have one name like Madonna) don't call me back to say the cancellation forms are there for me to sign I am reporting this company to the State Attorney General. That is who provides enforcement to protect the consumer against such practices. I went to buy a car priced at $8995 and put $1500 down - I get that there are taxes etc.. to pay. But, they got me good, I am going to be spending two and a half to three years paying monthly to pad their pockets with their xx warranties before I even touch paying off the car. By the end of my loan, my total cost to finance $7500 plus taxes will be $19,000. This is for a car that has apparently already been in two accidents and may have suspension issues - but yes they will gloss over that part. So buyer beware - you DO NOT have to purchase these optional warranties because the lender is saying it is necessary for you to do so so they can protect your investment. And don't be rushed as they flip you through signing paperwork. So I'm waiting for somebody to call me back SOON to let me know those papers which I can cancel are ready for me to sign because I am not falling into we will keep you waiting for our whole work shift trick and then not give me the papers or have me sign them and then find a reason not to send them in. This is a royal pain in the butt, any decent company would not make it so difficult to cancel. They have the nerve to try and make me wait through three payments before I cancel. NO - why would I get a pro-rated refund, I'm not paying for your dishonesty. If I don't hear back by Monday - then I am contacting the State Attorney General. More
by educatedkiwi
Employees Worked With
Michael Duff, Arnold Manager
November 11, 2020
Purchased a vehicle from this dealership and am extremely satisfied with the overall experience with them. They are friendly, have great prices and are willing to go the extra mile to ensure their customers satisfied with the overall experience with them. They are friendly, have great prices and are willing to go the extra mile to ensure their customers are happy. 10/10 reccomend More
by Chris
Employees Worked With
Matt Daley
October 15, 2020
The staff was very friendly and wonderful to work with. There was no pressure to buy and I feel that we received a great deal on the vehicle we purchased. There was no pressure to buy and I feel that we received a great deal on the vehicle we purchased. More
by LQMUM
Employees Worked With
Andres Reyes
September 14, 2020
Buyer beware, they sneak a “$975 dealer fee” thats actually an anti-theft insurance and if you object they say “well it’ll be a dealer fee with no insurance. “ On way home A/C went out, called and no actually an anti-theft insurance and if you object they say “well it’ll be a dealer fee with no insurance. “ On way home A/C went out, called and no follow up by salesman or management, luckily took car into Chevy and was covered under warranty, other than car listed for good price overall experience was worst I have ever had. So much so that a coworker wants to buy similar car and I absolutely wouldn’t recommend them to go here because I feel they don’t support what they sell. I’ve called Allen a half dozen times , left numerous messages and he will not return my call. More
by Jstray72
Employees Worked With
Allen Arcos
August 05, 2020
Went to test drive a car, we were passed around from salesman to salesman. While looking at the lot there were cars that look like they've been in accidents or at a cheap car auction, a few cars even ha salesman to salesman. While looking at the lot there were cars that look like they've been in accidents or at a cheap car auction, a few cars even had some ghetto style clips to keep the bumper on. The car that we looked the lights are not working and the car would not even get into first gear before we even test drove it. Seems like the dealership does not even look at the cars before they put them out and if they do it is a Band-Aid so they can sell. Yes they have a 30-day warranty but it only pays 50% of labor and parts, and let me guess the parts have 150% markup. The only reason I'm giving two stars is because the salesman was polite. More
by dsearch
Employees Worked With
Not sure
July 28, 2020
Do not buy a car from these people.. they took $312.51 from my sons bank account to make the first payment because the car was not fully funded. To our surprised Westlake called my son indicating that h from my sons bank account to make the first payment because the car was not fully funded. To our surprised Westlake called my son indicating that he was late on his payment. Despite numerous attempts to fix this, no result. But we will file a police report since this is clearly a case of theft since CA motor in Santa Ana Kept the money.. i will be more than happy to join any legal case as a witness in order to assist/help your legal matters anybody has in order to help your case. Companies like these should NOT be in business... i would rate less if it gave me an option!!!! More
by MADMAR
Employees Worked With
Jeff Fernandez, Carlos Salazar
