California Motors Direct - Santa Ana | Page 4

Very friendly, and extremely professional and courteous. Benjamin & Adan helped my wife and I greatly today to get a great car we were looking for in a beautiful Honda CRV to the exact color my wife was loo Benjamin & Adan helped my wife and I greatly today to get a great car we were looking for in a beautiful Honda CRV to the exact color my wife was looking for!!! Everyone needs to go with these guys for a great car buying experience More

Went to get my door actuator fixed because my door wasnt locking. When I got my car back, the interior door handle was DAMAGED. The interior door handle had its smooth rubber carved in, with pieces of rubbe locking. When I got my car back, the interior door handle was DAMAGED. The interior door handle had its smooth rubber carved in, with pieces of rubber still hanging from it. It looks like a dog chewed on it! And it has a big crack on the bottom! the door handle cover for my vehicle is made from brushed aluminum, and it was all bent, and dented in. Like if they used a flat head screw driver to pop it off, instead of using a plastic trim removal tool. The interior door handle was like brand new, before they got their hands on it. And now it's all carved into and has a big Crack on the bottom of it! They didn't even bother to put the door handle cover back on properly. There's a gap between the door handle, and the cover. RIDICULOUS! especially because they gave me the run around just to get the door actuator fixed! Spent two days, 5 hours each day there, and honestly wouldn't even want them to do "work" on my car again. I pretty much took my car to get its door actuator fixed and they return it to me with a broken door handle! The definition of "Mickey mouse job" I already ordered the door handle, and door handle cover from BMW, and I'm going replace them myself. Sometimes when you want things done right, you just have to do them yourself. It's interesting because they come off as nice people, but they're really xxxxx.'s ....EVERYTHING about this place is MEDIOCRE. I wont be surprised when they shut down in a few months, and just rebrand, with a whole new staff...This is their worst location, and it shows. And the sales team has no reason to be that lazy when asked for assistance, they act like they're on an open sales floor, and can miss a potential sell. When really, they just go by an "up" system, and spend most their times on their phones like a bunch of Jack's instead of being out on the lot. TERRIBLE EXPERIENCE. If ownership really cares about their business they'd tighten it up. And I was going to be cool about the whole situation, but this is unacceptable, I got treated like I'm some jerk or something More

Poor communication and inaccurate information. I inquired on used vehicle using their stock ID: First salesman told me that vehicle was sold and had been picked up. Then I received a notice thr I inquired on used vehicle using their stock ID: First salesman told me that vehicle was sold and had been picked up. Then I received a notice through Car Gurus that the same vehicle was still available. When I called a second time, a different rep, Luis, confirmed availability and made an appointment for me to test drive for the following day. I confirmed appointment and availability the day of, only to be notified later, again by Car Gurus that the vehicle was sold. When I contacted Luis for clarification on this, he stopped responding and I never heard back. More

Do not buy a car here you will be scammed. 525 a month payment with only $200 going towards the equity of the car. After signing and leaving with the car the next day they changed the financ 525 a month payment with only $200 going towards the equity of the car. After signing and leaving with the car the next day they changed the finance company giving themselves more money. Total scammers More

Great staff 😊 They take really good care of you thank you Angel appreciate the good customer service 👌 you Angel appreciate the good customer service 👌 More

DO NOT COME HERE. VERY SCAMMY Purchased a car and a few things needed fixing, which they promised they would. I asked them to put those fixes on the contract, but t VERY SCAMMY Purchased a car and a few things needed fixing, which they promised they would. I asked them to put those fixes on the contract, but they refused and assured me it would happen, so I at least had them text me all the repairs for proof. They have a rule that repairs must be done within the first month, but they kept delaying, saying their parts guy was slow, so I got verbal confirmation that the repairs will get done even if it takes longer than a month bc I initiated it early and have been following up regularly. After a while I kept getting the same answer so I asked to be CCed on the email to their parts guy or a screenshot of the conversation, just so I could know they actually we're on it. No response since I asked that, and now I need to go down there and I'm only able to make it on a weekend, when their repair guy only works on weekdays. If nothing comes of this, I'm just going to report them to the BBB. More

Very bad experience. The dealership did a full credit check and didn’t even bother to contact be back after everything was done? I have really good credit score in fact. The dealership did a full credit check and didn’t even bother to contact be back after everything was done? I have really good credit score in fact. Do not recommend this dealership at all. More

AVOID THIS DEALERSHIP! Shady beyond words. They sell defective cars, knowingly. As soon as you drive off the lot, your are dead to them. This is a fair warning. There are o Shady beyond words. They sell defective cars, knowingly. As soon as you drive off the lot, your are dead to them. This is a fair warning. There are other dealerships out there. Do not waste your money or SAFETY here. More

The employees were very helpful and professional. The consideration of my needs and wants were fulfilled, allowing me to make a reasonable decision. I expressed my parameters to my sales person The consideration of my needs and wants were fulfilled, allowing me to make a reasonable decision. I expressed my parameters to my sales person (Jovi) and he thoughtfully presented vehicles which I could choose and afford. More

Full of lies and antiquated sales tactics. Even tried to show me their "real" costs on a "secret" computer. Do not buy from these scam artists. Even tried to show me their "real" costs on a "secret" computer. Do not buy from these scam artists. More